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Dreams - Croydon Reviews 

456
•
TrustScore 5 out of 5

4.8

Bed Shop
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4A & 4B Valley Leisure Park, CR0 4YA Croydon, GB

•
02086 800317

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See what reviewers are saying

Rated 5 out of 5 stars

It was my first visit to Dreams, And after having a little browse around, I was approached by a lovely member of staff by the name of ( SALMA ) i found her to be very professional, and never felt a... See more

Rated 5 out of 5 stars

Customer service was great went to purley my mum bought a bed plus other stuff as well it's not the first time we have been here we purchase a bed before that's why we came back.

Rated 5 out of 5 stars

I always go to Dreams as the customer service is excellent. Last time was to just buy a mattress and Deryck at Valley Park made the experience fun and informative. He helped me pick put exactly what I... See more

Rated 5 out of 5 stars

The salesman was welcoming and informative, he offered a drink of chocolate which was appreciated. He talked us through the procedure of purchasing the item to the delivery. We were pleased with the s... See more

Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 4A & 4B Valley Leisure Park, CR0 4YA, Croydon, United Kingdom

  • 02086 800317

4.8

Excellent

TrustScore 5 out of 5

456 reviews

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4.8

All reviews

(456)

14,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

We bought our super king mattress from…

We bought our super king mattress from the Purley way branch and we were looked after excellently by Diana she was so good and knowledgeable.
The delivery of the mattress went well also with the guys "struggling" up our not to large stairs to place the mattress on the bed frame.
All in all a very good experience.

1 March 2025
Rated 5 out of 5 stars

Very helpful staff

Dreams spent time helping us to choose a suitable and comfortable mattress - the test bed helped narrow things down then we only had to try a few before we knew which was right for us.
The two members of staff we spoke with listened and made good suggestions

14 February 2025
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service... l was ready to spend a few thousand pounds on a bed and or frame in Purley. Went in had to get the attention of several assistants just standing in the middle. I asked for natural mattresses and was literally just shown a finger pointing in the direction of them...the same again when l asked for natural fibre mattresses. I walked around ... had to ask for swatch of a bedbase... and also e experienced a young salesman busy on his phone. I have visited John Lewis, DFS, Benson, Next and other places for last few months searching and Dreams has to be the worst customer service!! Unlike the rest who really cared and gave first class service. Dreams won't be seeing my money. I did tell the manager and walked out.

15 February 2025
Unprompted review
Dreams - Croydon logo

Reply from Dreams - Croydon

Good afternoon Yvonne,

Thank you for taking the time to leave us your feedback.

I am sorry to hear of the service issues you experienced in store.

In order to ensure we address these matters, we have requested your details via Trustpilot as we wanted to gather some additional information. I do hope to receive your details soon.

Many thanks,

Kishan

Rated 3 out of 5 stars

I was originally extremely disappointed…

I was originally extremely disappointed with dreams. trying to get through to store was a no no, I left 2 messages on their answer phone but no reply so I left a bad review, however, following the review a very helpful, lovely young lady (Leanne) contacted me and I can't express enough how apologetic and good she was, she was from customer services. She resolved my problem with an extremely happy ending and I am very grateful to her, it's such a let down for Dreams that you have to enter a bad review just to get through and speak to someone. Dreams sort this out!!

8 November 2024
Unprompted review
Dreams - Croydon logo

Reply from Dreams - Croydon

Good afternoon Christine,

Thank you for leaving the review and for your kind words. I am grateful for them and I am pleased I was able to help you.

I understand the frustration with your calls going unanswered and I have since fed this back to the store manager for this to be investigate and dealt with.

Kind Regards

Leanne

Rated 4 out of 5 stars

Staff were helpful in bed selection

Staff were helpful in bed selection, gave us plenty of time to try all the suggested beds,
quality of mattresses looked very good for comfort and workmanship including their own built branded mattresses

31 December 2024
Unprompted review

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