Dreams - Croydon Reviews 

453
TrustScore 5 out of 5

4.8

4A & 4B Valley Leisure Park, CR0 4YA Croydon, GB


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See what reviewers are saying

Rated 5 out of 5 stars

It was my first visit to Dreams, And after having a little browse around, I was approached by a lovely member of staff by the name of ( SALMA ) i found her to be very professional, and never felt a... See more

Rated 5 out of 5 stars

Customer service was great went to purley my mum bought a bed plus other stuff as well it's not the first time we have been here we purchase a bed before that's why we came back.

Rated 5 out of 5 stars

I always go to Dreams as the customer service is excellent. Last time was to just buy a mattress and Deryck at Valley Park made the experience fun and informative. He helped me pick put exactly what I... See more

Rated 5 out of 5 stars

Found exactly what I needed in the Croydon store. Diane was great, she listened and fully understood my needs. No pressure selling, just a nice, calm environment and chat. I fell in love with the As... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 4A & 4B Valley Leisure Park, CR0 4YA, Croydon, United Kingdom

  • 02086 800317

4.8

Excellent

TrustScore 5 out of 5

453 reviews

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4.8

All reviews

(453)

14,140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Peacefully …

My daughter was served extremely politely, asked if we would like a coffee, the staff were very patient whilst daughter decided and they also explained the variation of each bed my daughter enquired about.
My daughter hasn't slept in her own bed for 7 yrs, due to being in a hospital bed, now she is sleeping peacefully at long last.
So, thank you to you and your staff ❤️

25 April 2026
Rated 5 out of 5 stars

Very exceptional service by colleague

Very exceptional service by colleague - Moses. To me, it makes all difference. Was recommended by my workmates to come to Croydon to see him. All I'm happy and products really good value for money.

15 April 2026
Rated 5 out of 5 stars

Very friendly & patients great service from start to finish.

Very friendly & patient team in the store whilst we made up our minds. I was rung in the morning of the delivery to confirm my time slot in addition to being emailed in advance.The drivers were very professional and had my bed assembled in no time. They explained about reassembling the bed should I need to move the it. All the rubbish was removed.All in all a very good experience.

10 April 2026
Rated 5 out of 5 stars

Excellent customer service

Went to Dreams, Croydon branch today and was met by Calvin. We explained that we wanted to renew our mattress and Calvin put us on a bed that tested what type of mattress we would need. He then showed us an array of mattresses that would suit our needs and happily let us spend as long as we liked trying them all out telling us the pros and cons of each mattress. We immediately felt there was no pressurised sales pitch. Calvin was genuinely ensuring that, if we did buy a mattress, we got the one best suited to our needs. We were so impressed with the quality of service from Calvin that we had no hesitation in buying our mattress from Dreams and we also decided to buy a bed frame as well

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Had a brilliant experience with dreams

Had a brilliant experience with dreams
Diane at the Purley Way store had loads of expertise and was so helpful in assisting us choosing a new mattress. Used the new sleepmatch machine and have to say now we have the mattress it is great

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

It was really useful to go to a store and try the mattresses out. The member of staff we spoke to was very knowledgeable and helpful, with no pushy sales techniques.

22 February 2026
Rated 5 out of 5 stars

Great Customer service

Great Customer service, Shout out to Chyna and Gabby at the Purley way Croydon store for impeccable customer relations and for really understanding our needs . With their help I feel we have made the right choice. Really first class customer experience

1 March 2026
Unprompted review

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