Went to dreams to research a new mattress for my bed, didn’t intend to buy at first. I wanted to see and feel actual mattresses and try the sleep match system to find a good mattress for me. The colle... See more
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See what reviewers are saying
Amelia and her colleague were extremely helpful as they went out of their way to ensure that we purchased the correct bed for our son. They ended up staying late at work and did not complain at all th... See more
Dreams staff were excellent in helping us with our search for a new mattress. Don (prior to purchase date) was very friendly and attentive, guiding us through the Sleepmatch tool which identified the... See more
Ordered super king Morten bed frame on line.super experience.bed arrived on day selected.left in room the packaging was amazing.super looking bed really stylish.updated to the curved slats so glad I d... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 17 Grand Junction, CW1 2RP, Crewe, United Kingdom
- 01270 446406
4.8
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Buying a mattress
The person I spoke to in the shop was extremely helpful, the order was delivered as planned, and my grandson finds his new mattress very comfortable.
15 November 2025
Friendly and helpful
Very good gentlemen who came. Friendly, helpful and knew what they doing. Took packaging away with them slso
4 November 2025
Excellent service
Delivery was good, the 2 people were very polite and helpful.
It’s our guest bed and our guest said that it was very comfortable. Had a good nights sleep.
31 October 2025
New bed
Very good shop no pressure selling understood products explained differences.
3 November 2025
Unprompted review
Excellent company with very helpful staff
Very pleasant knowledgeable staff who helped us understand the difference in products and assisted us find the right mattress for us.
20 October 2025
Unprompted review
Best sleep
Have had such a better sleep since buying my new bed and Tempur mattress from Dreams. I no longer wake up with backache!
10 October 2025
Great customer service!
We really were not sure what sort of bed we wanted but Dan in the Crewe store was really good - knew the product ranges, offered great advice and made sure we were happy with our choices. No pressure at all, a really friendly experience yet still focused on ensuring we tested beds we were interested in and were happy with our choices. Would definitely recommend.
15 October 2025
Unprompted review
Great shop staff
Great shop staff, very knowledgeable and not pushy. Delivery staff fast, arrived on time and managed the removal of old mattress with new one put on the bed.
12 October 2025
My experience was first class from…
My experience was first class from start to finish. Couldn't have wished for better service from the helpfulness of the store staff to the delivery and the pleasant and helpful guys that put the item together.
19 September 2025
Knowledgeable and helpful staff that…
Knowledgeable and helpful staff that listened to our needs and explained the range of products very well.
Great communication about when the bed would be delivered.
Great service from the delivery team who were friendly and helpful.
14 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad customer service 
I rang Crewe store lady told me single mattress all coming in 2,6” as well pop in and we will show you what we have so I drove over today to Crewe and the young lady I’m guessing new didn’t understand what I was talking about two members of staff sitting there we’re not gonna help her
I walked out went over the road to Benson’s bed and spent £700
4 September 2025
Unprompted review
Reply from Dreams - Crewe
Good morning Russell,
Thank you for taking the time to leave your recent review.
I am sorry to hear about the service you received in our Crewe store.
I shall ensure this feedback is passed on to the regional manager but if you wanted to discuss this further, I have requested some further details via Trustpilot.
Kind Regards,
Wayne
Very comfortable to sit on & very easy…
Very comfortable to sit on & very easy to convert into a bed
13 August 2025
Excellent service from start to finish…
Excellent service from start to finish especially the knowledge and helpfulness of the staff in store 😊
13 August 2025
Personable Service with a smile
I received a really personable service and had all of my needs met.
The offers available made it really affordable and allowed me to purchase more as I received additional offers because I purchased a bed frame which made my day.
The fact that I could get the products on finance meant that I could purchase everything I needed in one simple visit.
The finance was easy and simple to apply for and had different options to suit my budget.
27 May 2025
Unprompted review
Excellent service at the store
Excellent service at the store. Great delivery guys very mindful of property. 11 out of 10 for comfort of mattress. Thank you Dreams.
18 May 2025
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