We went to Dreams (Crawley) with the intention of buying a new bed. We found the assistant Karen to be knowledgeable, helpful and friendly. We then found and purchased a new bed.
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The young lad at dreams, think his name was Bradley, such a polite, helpful and knowledgeable lad, he was able to answer all our questions about the beds, sizes and mattresses, he urged us to try them... See more
i did not experience any problems. The delivery was on time and the delivery gents were polite and helpful when setting up the bed , removing the old one then tidying up after themselves. The bed is... See more
Ordered the mattress as part of the Black Friday Sale. Waited almost 3 months to have it delivered (outside Dreams control). However, when I went in to pay the balance before delivery, the same mattr... See more
Company replied
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Gatwick Road, RH10 9PQ, Crawley, United Kingdom
- 01293 613025
4.8
Excellent
264 reviews
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Great service
The service is great , sales teams advises not pushs you into a purchase. Delivery team were great. If something goes wrong with the product and you need to replace always best to do this online. Calling will be a waist of your time
24 May 2024
Outstanding customer service
My wife and I needed to replace a mattress we bought from Dreams under their 100 day guarantee because it wasn't quite right. They did this smoothly and professionally, and we are now delighted with our updated mattress. Dreams seems to be a company that has really got its customer service right, so I can't recommend them highly enough
23 May 2024
Unprompted review
Excellent Service
Natasha looked after me from the moment I walked into the store, until the moment I left, even helping me carry my purchase of pillows, mattress protector & recycling bag to my car. Natasha was extremely knowledgeable, friendly, polite & took time to understand my needs. The store Manager, Ian & another colleague Nick were also friendly and chatty. They are all stuff 'DREAMS' are made of! I can't thank them all enough and can't wait to take delivery of my new mattress and get into bed!! Thank you Natasha, Ian & Nick, it was a pleasure meeting you all. I shall recommend you to all my friends & family.
29 April 2024
Unprompted review
Amazing
Brilliant team helping us with finding the perfect bed and even helped use finding a brilliant deal on bed cover
20 April 2024
Very rude male salesmen but Natasha was brilliant
Natasha was very helpful and gave me so much useful information. She was friendly and welcoming unlike the two male salesman who didn’t even say hello to me as I walked into the empty showroom.
If it hadn’t been for Natasha I wouldn’t have bought a Dream’s bed. I’m very happy with the bed I bought and the assembly service was well worth the money.
6 April 2024
Best mattress ever
At the showroom, I laid on a bed that came up with the ideal mattress for me there was a choice of 3.
I had one of those mattresses and it is great. A good nights sleep, so comfortable. The staff were very helpful.
Delivery guys were also great.
15 March 2024
The bed looks lovely and feels sturdy
The bed looks lovely and feels sturdy. The mechanism for the ottoman also feels as though it will last. However, it’s a shame that the bolts supplied round off very easily and no extras are provided.
30 March 2024
great service from the sales people
great service from the sales people, and very polite delivery men. who knew what they were doing.
11 March 2024
Really helpful staff and delivery team
16 March 2024
Had a great experience at dreams…
Had a great experience at dreams Crawley , Karen was very helpful and accommodating,
Still early days to know if we choose the correct mattress.
11 February 2024
Excellent
I had a very helpful and great service from Dreams. Will definitely go back
16 February 2024
Comfortable friendly atmosphere
Comfortable friendly atmosphere. I was shown the 3 beds that matched the results of the bed measurer. We then were left alone to try them out and discuss the differences. Natasha was great and so were thedelivery team. Thoroughly recommend Dreams Crawley.
10 February 2024
Great service
Salesman Nick was brilliant with helping us find the right mattress for us
No pressure in which one we picked
Delivery and communication was great, really nice guys and repeated our home getting the mattress to the room I required it
Highly recommended
30 January 2024
Dave and Jamie excellent customer service
Dave and Jamie delivered and installed our new bed. Their customer service was excellent from start to finish. Talked us through everything. Very friendly and helpful. I would highly recommend these guys
30 January 2024
Great mattress,very happy,😊👍.
4 February 2024
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Value for money??
Ordered the mattress as part of the Black Friday Sale. Waited almost 3 months to have it delivered (outside Dreams control). However, when I went in to pay the balance before delivery, the same mattress was some £200 cheaper at the end of Jan which suggests that I was overcharged last year so we definitely paid over the odds! This, despite a so called "price match"!!
Other than question over value for money, rest of the purchase experience was great.
3 February 2024
Reply from Dreams - Crawley
Hi Salim
Thank you for your review. I am sorry if you feel you did not get sufficient value for money.
I can see that we have applied a further price promise, which I hope helped rectify matters. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Great communication from the start
Great communication from the start, delivery driver was great, in fact they were well in front of the scheduled time so they kept me informed all throughout the day
Very pleased with everything
1 February 2024
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