Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
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Leanne served us and went above and…
Leanne served us and went above and beyond to get me and my partner our dream bed, frame and pillow! A* Service highly recommend
31 August 2026
Unprompted review
Polite and pleasant assistants
We made 2 trips to the store and were dealt with very well on both occasions. We were shown all the options and tried the sleepmatch machine to find compatible mattresses. After checking the dimensions at home we returned to test the mattresses and put in an order. Patrick the assistant was very polite and helpful without being at all pushy.
30 August 2026
Great service to enhance internet research
Very experienced and informative salesperson. Lovely young lady. We were provided with all manner of information about mattress and bed frame which we had previously researched online.
30 August 2026
Jake/john was very helpful and Jake…
Jake/john was very helpful and Jake was very knowledgeable and I am very happy with our purchase not pushy at all and everyone seemed very nice in there
31 August 2026
Emma in Oldbury Dreams was really helpful
Emma was really helpful
She was pleasant and knowledgeable
She was supported by her team
She went over and above and spent a lot of time with me to figure out the best bed that would meet all my needs
31 August 2026
Unprompted review
Great experience
The staff who helped us were brilliant. We were given all the information we needed and weren't rushed into a decision. They were helpful, polite, friendly and made us laugh. Great experience. Will definitely recommend to others.
30 August 2026
Listened to what we needed
Listened to what we needed . Wasn't pushy for a sale . Polite and very knowledgeable
31 August 2026
Pam was a lovely friendly women
Pam was a lovely friendly women. Offered us a drink and was very knowledgable
31 August 2026
Dreams
We arrived and were greeted straight away by Shaun. His whole team was great but Shaun took good care of us. He showd us the special machine they have to work out what mattress is best for our sleeping habbits. Afterwards we explained our budget and he was very accommodating showing us many options in our price range. When we were ready, he took us to his desk offered us refreshments and helped us with paperwork and delivery.
Overall a very relaxing, stress free visit.
31 August 2026
Great service
We made 2 visits to the Cwmbran store to choose a mattress, firstly served by Lynne and then Heidi. Both were very friendly and professional, and helped make the choosing very easy.
30 August 2026
We have had a great experience today
We have had a great experience today. Garry helped us to choose the right mattress for pur bedroom. I really appreciated his knowledge and patience.Excellent service from start to finish.Highly recommended!
31 August 2026
Unprompted review
Great friendly service with exceptional…
Great friendly service with exceptional knowledge of the products
28 August 2026
Great service
HI
Great service from your staff, especially the young lady that served me.
30 August 2026
Jenny at the Edge Lane store gave us a…
Jenny at the Edge Lane store gave us a great experience. We used the sleep trial and got a free drink. Jenny was knowledgable and helpful. Would definitely recommend!!
31 August 2026
Unprompted review
Surprisingly long delivery time
Liked: the website is easy to use.
Disliked: soonest avaliable date for delivery 18th Sept, which isn't possible for us. We wanted 16th, but not available, so have to wait until 24th.
30 August 2026
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