This is our second mattress bought from Dreams in Chippenham, Wiltshire. We were helped by professional and informative staff who had full knowledge of the products they were selling. Our staff memb... See more
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From the moment we walked in to completing our order Kieran from the Chippenham store made it really easy. We’ve needed to buy a new mattress for a while now and have been putting it off as I have no... See more
Loved the sleep system in fact would have happily taken it home. Narrowed down our search based on our requirements and ultimately chose a medium memory foam mattress. Took a week or so for me to get... See more
Showroom staff were great. Delivery men were very picky about bringing the bed up to our bedroom (though they eventually did). My wife likes the comfort of the mattress, I am less enthusiastic. PS... See more
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Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Hathaway Retail Park, SN15 1JG, Chippenham, United Kingdom
- 01249 655987
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Delivery on time very comfortable good…
Delivery on time very comfortable good service
Many thanks. M Hart
Delivery
Bed came on time. Paid for construction and the guys built the bed in 20 minutes, much faster thsn I'd have been sleeping to fonit I'm sure!
Outstanding Customer Service!
From the moment we walked in to completing our order Kieran from the Chippenham store made it really easy. We’ve needed to buy a new mattress for a while now and have been putting it off as I have no idea what I need or wanted. Kieran listened to us and talked us through a number of opinions. We decided on one and I couldn’t be happier with our purchase. I’m completely put at ease with the comfort guarantee and he even found a pillow that fit our budget aswell.
Lovely mattress
Loved the sleep system in fact would have happily taken it home. Narrowed down our search based on our requirements and ultimately chose a medium memory foam mattress. Took a week or so for me to get used to it although my husband loved it from the first night, but really pleased. Excellent customer service and swift delivery.
Great buying experience
Kieran at Dream Chippenham made the experience of finding a new mattress easy and quick. Tge sleep machine really helped narrow down our choices and Kieran’s knowledge of the different types of mattress really helped us make an informed decision.
Highly recommend
Have used this store previously and had good experience on both occasions, so would def. recommend. Dreams staff are friendly and very helpful, do not rush or push you into anything, listen to what you want or need and offer as much help and advice where possible. The only downside was that there was no disabled access to the first floor level, only stairs, but other than that, would def. recommend Dreams, they offer excellent products and good value for money.
Plenty of choice and the new machine.
Plenty of choice and the new machine to help find the best bed for you is fun, and apparently accurate! The bed it recommended is so comfortable and I sleep like a log on it! The staff were super friendly and helpful in the Chippenham branch.
The whole experience was positive
The whole experience was positive. Knowledgeable, friendly staff who were patient but not pushy for a sale.
Mattress and bed frame purchase
Friendly knowledgeable staff wide range of beds and mattresses sleep match technology Plenty of time to try the different mattresses available comfortable surroundings.
The Staff at the Chippenham branch
The Staff at the Chippenham branch - Charles and Rhianna - were extremely knowledgeable and helpful in refining my requirements by outlining the options to suit my needs. A very professional service
Advice Experience and efficient
Advice Experience and efficient
Delivered on time and delivery men very helpful
The bed was delivered on the 2nd November correct…
The bed was delivered on the correct day.
The guys put over shoes on when entering the house and were polite and helpful
Absolute STARS!!!!!! GO Chippenham Team!!
From the fist moment of entering the store, I have experienced nothing but helpfulness. Everything went so easy, only a small down payment, I could change delivery addresses and dates whenever I wanted and delivery was absolutely perfect. And last but not least, the purchase was an amazing hit! Great experiences all together. I will go back for a next purchase, no doubt about it!
Excellent service
Excellent service, prompt delivery from a great team. Very slick and professional. Highly recommended.
Good product knowledge and customer…
Good product knowledge and customer attention. The store staff were exceptionally helpful.
Our store experience was exceptional!!
Our store experience was exceptional. The member of staff we saw was attentive, informative and friendly. Unlike other retail establishments we were not pushed towards a particular brand or product, instead we were guided through the options that suited our needs.
Chippenham store top assistance
Jenny, the store manager in Chippenham, was very helpful and knowledgeable. She started with the dream machine and from there she guided me through different mattresses and pillows until I found my perfect fit
A large selection of bed and matrasses'…
A large selection of bed and matrasses' to chose from. The staff were most helpful without in any way being 'pushy'.
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