Nick was the perfect salesman! Gentle mannered, approachable, patient and knowledgeable. We spent a good hour in store walking round with our test pillows trying to decide which mattress was right f... See more
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Everything. Listened to my problems. Made good suggestions. Confirmed by test bed. Also aware of my price considerations. Could not have asked for anything more. Real good old fashioned service.... See more
Absolutely Customer focused Staff both extremely friendly & helpful. Two Hot drinks were provided before we even got started. Evy in the Cambridge store gently guided me through the process in a frien... See more
We bought 2 bedframes and mattresses at Dreams Cambridge. Frances is very friendly and patient to give us good suggestions and let my family try different mattresses. We bought 2 king size Tempur at t... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 1 Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 01223 353947
4.7
Excellent
282 reviews
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Tadley mattress.
Very pleased with the comfort of our Dreams mattress. Also easy to rotate with the side handles.
8 March 2026
The mattress is perfect for me (very…
The mattress is perfect for me (very firm)
The bed is great especially with the storage facilities provided by the ottoman bed.
The two guys who came to assemble them were great, professional and courteous. A job well done.
27 February 2026
3 years later still really happy
3 years later still really happy with our orthpaedic mattress purchase. We were served by Nicholas who was great. Looking forward to our next bed or sofa purchase soon as moving house!
25 February 2026
Unprompted review
Everything from ordering the mattress…
Everything from ordering the mattress to excellent delivery all on time and the mattress is super comfortable
20 February 2026
The bed computer thing is the best it…
The bed computer thing is the best it chose the right mattress for me and now whennin pain i lie on it and it goes away the best ever
20 February 2026
Attended to promptly by salesman
Attended to promptly by salesman, he appeared knowledgeable without being pushy. Provided a cup of tea. Not rushed into decision.
16 January 2026
Great service would always use them.
14 February 2026
Great service all round
Great service and info in shop delivery guysdelivered on time,took old one away and cleared all packing.
29 January 2026
Great product and fantastic customer service.
Love the bed and the mattress and the delivery service was great . Also the assembly service that I opted to pay extra for was superb. This review is an edited review from my original because I initially had an issue with the pricing of my bed . I bought the bed in the sale and then the price was further reduced which left me quite a bit out of pocket and very disappointed. However to the company’s credit as soon as I raised this with them they contacted me and refunded me the difference in price. I was very impressed and delighted with this customer service and have no hesitation in recommending Dreams. I will certainly be returning to them for my next purchase as it’s not often you experience customer service like that these days. One very happy customer !
6 February 2026
Sweet Dreams
Always wanted an Ottoman bed, so decided to go to Dreams.
The salesman was not pushy, left me to look around and was on hand to answer any questions.
Decided to have them put my bed together for me.
Bed arrived on the date and time agreed.
It was pouring down with rain, but the guys wore overshoes so not to traips water in the house.
Bed was put together in about 45 mins.
I love it. So much storage space now.
27 January 2026
The delivery of muy new mattress was…
The delivery of muy new mattress was exceptional, the new mattress is so good and I love it! I would recommend Dreams if you need a new mattress. You can test it in store and that is very convenient. Great service really.
16 January 2026
Great all round service
Great staff with expert advice. Brilliant delivery team. Very comfortable mattresses.
18 December 2025
Tried a few mattresses
Tried a few mattresses, staff helpful explanation of the difference mattresses available.
Delivery drivers very helpful bringing the mattress in the house.
27 December 2025
From the moment I got into the Cambs…
From the moment I got into the Cambs shop to sleeping on my new mattress was all superb.
21 November 2025
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Mattress not medium
Mattress was advertised as medium but is hard as nails and around 5 cm too narrow for the bed frame. Customer services were really helpful and arranged a swap under their guarantee. New mattress arrived yesterday and is very comfortable. I did though have to pay £500 for a better model as the ‘soft’ version of the original was also hard. Grades have definitely changed and not for the better. New mattress is also 5cm too narrow!
27 December 2025
Reply from Dreams - Cambridge
Hi Margaret,
Thank you very much for leaving a review and for taking the time to speak with me today.
I’m glad we were able to talk through the issue and put a fix in place for your mattress. I have followed this up with an email for your reference.
If you need anything further or have any additional questions, please don’t hesitate to get in touch.
All the best,
Hassan
My experience of dreams was great
My experience of dreams was great. The delivery guys were amazing and went above and beyond to help with delivery, I couldn't thank them enough.
12 December 2025
Great service
Great service from both the store and delivery team. Given lots of information in the store and the delivery team couldn’t have done anything more to make the delivery and collection of my old mattress any easier
29 November 2025
Dreams in Cambridge - great service. (thanks Nick!)
Nick (Nicholas) @ Dreams Store Cambridge was great . He took us through the sleepMatch process and showed us a bunch of different options for mattresses based on this and our preferences at lots of different price points, and so we ended up making an order on the day when we originally just went in to browse and do some research, really happy with our mattress pick as well.
16 November 2025
Unprompted review
Excellent experience
Excellent experience. Polite and friendly staff. Clean store. While the children were distracting me, another staff member came and took the kids to try the sleeping machine, So I could make a decision and choose the correct one for me.
16 November 2025
Unprompted review
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