I had been in this store 3 times trying to decide on the right mattress for myself. My partner left it to me to get one as he can sleep on anything. Anyhow, the young lady Niamh, served me everytime t... See more
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Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old... See more
Company replied
The salesman Ryan listened to what I needed, allowed me time to explore which I greatly appreciated and he explained all of the costs clearly.
Today we visited Bury St Edmunds store and were greeted by the very welcoming Nathan. We had no idea what we were looking for and a million questions, but nothing was too much trouble for him - he... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
St.Edmundsbury Retail Park, IP32 7BT, Bury St Edmunds, United Kingdom
- 01284654822
4.9
Excellent
218 reviews
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we found the service class and would use them again.
we found the service first class,the sales person,Ryan was very helpful and answered all our questions.He showed us several matresses varying in style,construction and of course let us try each and every one,he also tried us on a machine to take various readings to help us pick the matress that we wouldf find most comfortable,this turned out right for us.
9 August 2024
First time buyer
Absolutely first class company from sales, delivery and aftercare. Don't go anywhere else but DREAMS
3 August 2024
Highly recommend Dreams
Highly recommend Nathan in Dreams. Very knowledgeable, helpful and friendly when we bought our mattresses. Nathan talked us through what would be the most suitable mattresses within our budget.
28 July 2024
Unprompted review
Dreams the professionals
Dreams informed me the previous evening with a approximate delivery time. The next day I was updated with my delivery. and first thing in the morning i was called by Scott, the delivery driver, with an aproximate delivery time, which was virtually spot on. They were very friendly and professional, they also wore footwear protectors. Nothing was too much trouble, first class service. I have been using Dreams at Bury St, Edmunds for a lot of years, and the service has never changed, Well done Dreams.
10 July 2024
Sleep like a baby
Did not sleep as well and good as I do for years . Love my new bed very much . Will recommend it with an open heart . It’s one word great .
19 July 2024
Very good service
14 July 2024
Sales person was helpful and very…
Sales person was helpful and very informed. Allowed for us to freely view and try the products before choosing our unit.
Very professional.
Delivery was as per informed and delivery men were careful and quick with delivery and mattress placement.
12 July 2024
Delivery was quick and very good.Turned…very good service
Delivery was quick and very good.Turned up on time.
28 June 2024
Reliable service done professionally but friendly
Reliable Friendly Helpful pleasant experience information followed up received goods on time no complaints
14 June 2024
Unprompted review
I ordered a bed
I ordered a bed, quick delivery and great men who rang before delivery which is very good.
19 May 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Customer Service: Many thanks to Kishan Parmar who has helped me in resolving this matter. Never again would I go into our local store. Well done Kishan.
Paid extra for a replacement mattress on 15th April under their 100 night warranty and a month later ( today) it arrived again no paperwork was given or offered. The driver refused to take the old mattress because of a tiny mark no bigger than my little finger nail saying it was caused by body fluids, I didn't know that dreams drivers were that experienced to make that judgement.
I was promised that customer service would call but they have not. I now wish a refund for lastest purchase.
"Dreams do not make people's dreams come true".
Never again will I use this company.
15 May 2024
Unprompted review
Reply from Dreams - Bury St Edmunds
Good afternoon Wendy
Thank you for taking the time to leave us your review.
I am sorry that the mattress exchange has not taken place.
Following our conversation today, I have sent you an email and look forward to reviewing this matter for you in more detail.
Many thanks,
Kishan
Wasn’t hassled and we were able to take…
Wasn’t hassled and we were able to take our time and test out the beds at our own pace which was good . Which enabled us to make the right choice
3 May 2024
very helpful staff and delivery service.
27 April 2024
Mattress choice
Very helpful staff member who explained all we needed to know but was not pushy and left us to try a recommended selection of mattresses
1 April 2024
Unprompted review
Bury St Edmunds Dreams service and…
Bury St Edmunds Dreams service and value is amazing.
Offered a welcome hot drink and an introduction to the store. Three sales guys on duty, we had Tom look after us.
Tom was able to listen to all our questions, he replied in a professional, honest and friendly manner and an absolute delight. Free delivery and recycling our old bed was the deciding point.
We’ve not bought from Dreams before and absolutely delighted with how all the staff care for their customers.
We will be back and apart from thank you, good night Tom.
24 March 2024
Unprompted review
Mattress is very comfy and no lumps and…
Mattress is very comfy and no lumps and bumps like my old one, couldn't be happier with it, would recommend Dreams to all.
16 March 2024
Great friendly helpful guys 👍😊
24 February 2024
Good service and more than satisfied…
Good service and more than satisfied with the product.
3 March 2024
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