Excellent service from Simon on finding the right mattress and base for my new bed. Would highly recommend.
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Excellent purchase. Simon the advisor was extremely helpful, guided me through the range of mattresses suitable to my needs until I found the best for me.
From going into the store , thinking of purchasing a mattress , to it being delivered , it was a very professional service. Would recommend Dreams without any reservations!! A great team , from the... See more
Absolutely brilliant company. From shop to delivery Got expert advice When a family matter happened staff offered to cancel order or hold until we where ready. Delivery men clean tidy friendly.... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit L Croft Retail Park, CH62 3PN, Bromborough, United Kingdom
- 01885498243
4.7
Excellent
237 reviews
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Fantastic service in Bromborough store…
Fantastic service in Bromborough store with Julie Duncan and Customer Services with Charlie, so happy with my exchange and all the support given, thank you
16 August 2024
What an enjoyable experience
What an enjoyable experience - friendly, knowledgeable staff, resulting in purchasing the prefect mattress for us, at a reasonable price.
13 August 2024
Unprompted review
Dreams Bromborough
Our visit to dreams was to research new mattresses
We were met by James who was both welcoming and professional
We used the sleep master machine ( which is a x box 360 )
To generate our ideal mattress
You do feel a little silly but we don’t care it’s all good fun
Then David took us through the mattresses available to us
We remember David from 12 years ago wow
He know his stuff so professional and a font of all mattress knowledge
So to cut a long review short we purchased our mattress
So happy now awaiting delivery
11 August 2024
Unprompted review
Excellent & friendly service from…
Excellent & friendly service from salesman!
4 August 2024
Unprompted review
Great help
Great help from Julie in selecting and purchasing our new mattress. It was a large financial commitment so much consideration was needed. We are currently delighted with our purchase.
26 July 2024
I bought this 400i bed to go into a TV…
I bought this 400i bed to go into a TV frame bed bought from Dreams and after removing the slats it fitted like a dream.
2 August 2024
Our delivery arrived earlier than…
Our delivery arrived earlier than expected. Really good communication with me to let me know when the delivery was being made and I am so happy with my purchase.
Thank you so much.
1 August 2024
Amazing Service from Demi at Dreams Bromborough
We purchased our new Divan bed and Mattress from Demi at the Bromborough store of Dreams. The Service Advisor, Demi, was fantastic. She was friendly, extremely knowledgeable, effectively listened to our needs, gave us a choice of beds and mattresses to meet our needs, and then gave us some time to make our final purchase decision. Fantastic service from Demi. Thank you.
30 July 2024
Unprompted review
Customer Service 101
My wife and I were in the market for new pillows, and Owen answered all of our questions about the products and ensured we tried and tested serval pillows in-store.
He explained the returns policy and went out of his way to ensure that our buying experience was efficient and pleasurable.
I have sales experience and can tell you that Owen was just brilliant.
Helpful and professional, just a joy to speak with, and when we made our purchase, it was like we brought off a trusted friend.
I am not sure who the manager is, but I would be giving a pay raise to Owen as he does sales the right way and he is a credit to Dreams.
26 July 2024
Unprompted review
Great customer service
We visited the store to look at the choice of pillows and were offered assistance by Owen who I would say is the most genuine, helpful and friendly salesperson I have met.
He was very knowledgeable and at no point did we feel pressured to make a purchase. Just genuinely great customer service and helped us with our choice and purchase.
Very refreshing experience and highly recommend.
27 July 2024
Unprompted review
Start to finish flawless service
19 July 2024
Super friendly and competent staff in…
Super friendly and competent staff in the shop and delivery
19 July 2024
The staff were extremely helpful and…
The staff were extremely helpful and were not pushy. They gave me time to make up my mind.
The men who delivered the mattress were very courteous and helpful and gave me good instructions. All round, a good team.
12 July 2024
Fantastic Mattress
22 June 2024
Excellent Service
From going into the showroom and being faced by so many beds and mattresses. Demi,the sales person was wonderful. I was offed a drink before I started looking.She explained the different mattresses and pointed out the suitable ones. She also explained the different styles of beds. I chose the bed and mattress and Demi explained delivery, removal of old bed and mattress. Also that I had the choice to have the bed assembled as I was getting an otterman bed. The bed was delivered on time. The delivery men were great and assembled the bed. Darren explained how to lift the bed up and turning the mattress. Everything was left clean and tidy. I would certainly recommend Dreams. Thank you
24 May 2024
Very helpful staff and made up with…
Very helpful staff and made up with storage bed and mattress
22 June 2024
Unprompted review
Great service
Great service both at the point of sale and with all facets of delivery and installation of our ottoman bed frame and mattress.
Friendly, helpful and honest: a great team working for an excellent company.
31 May 2024
Great staff
Great staff, very helpful and knew their stuff! Sleep studio was fab. Range of bed, mattress and pillow options is awesome! Came away having ordered a mattress confident that it will be the right one for what we need. Thank you!
27 May 2024
Unprompted review
Helpful informative staff
Helpful informative staff
Delivery men were excellent, putting together the two beds and tidying up afterwards. Quick and efficient
25 May 2024
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