Dreams - Bromborough Reviews 

237
TrustScore 4.5 out of 5

4.7

Unit L Croft Retail Park, CH62 3PN Bromborough, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Excellent service from Simon on finding the right mattress and base for my new bed. Would highly recommend.

Rated 5 out of 5 stars

Excellent purchase. Simon the advisor was extremely helpful, guided me through the range of mattresses suitable to my needs until I found the best for me.

Rated 5 out of 5 stars

From going into the store , thinking of purchasing a mattress , to it being delivered , it was a very professional service. Would recommend Dreams without any reservations!! A great team , from the... See more

Rated 5 out of 5 stars

Absolutely brilliant company. From shop to delivery Got expert advice When a family matter happened staff offered to cancel order or hold until we where ready. Delivery men clean tidy friendly.... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit L Croft Retail Park, CH62 3PN, Bromborough, United Kingdom

  • 01885498243

4.7

Excellent

TrustScore 4.5 out of 5

237 reviews

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4.7

All reviews

(237)

14,190 reviews in the last 12 months

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Rated 1 out of 5 stars

Since the bed has been assembled the…

Since the bed has been assembled the room really smells of wood it may be the wooden slats when I googled this it said ventilation could work its still quite bad after a week of both windows open ?

2 August 2025
Dreams - Bromborough logo

Reply from Dreams - Bromborough

Good afternoon,

Thank you for taking the time to leave your recent review.

I am sorry to hear there is an odour to your new bed.

I have tried to call you earlier to discuss this further but was unable to get through to you. I have also sent you an email.

I look forwards to hearing from you.

Kind Regards,

Wayne

Rated 5 out of 5 stars

Salesman really worked hard and took…

Salesman really worked hard and took his time to get us the best deal possible whilst throwing in a few freebies...
Delivery was fantastic nice and quick and went through things afterwards. All packaging taken away and left tidy...

2 August 2025
Rated 4 out of 5 stars

The sales assistant was really good.

The sales assistant was really good.
The delivery not so
Dreams got back to us and Kishan was really good.
After a chat I was satisfied he had taken my concerns on board and I updated the score from 3* to 4*

25 July 2025
Dreams - Bromborough logo

Reply from Dreams - Bromborough

Good afternoon,

Thank you for taking the time to leave us your review and for speaking with me today.

I want to apologise for the service issues you encountered during your delivery but I am delighted to hear that your in-store experience was really good.

I truly value your time and will send you the email confirming what we discussed.

Many thanks,

Kishan

Rated 4 out of 5 stars

When i looked at the bed I said as it…

When i looked at the bed I said as it was the first shop I looked in i told the girl I would look in a few other places first and come back when I decide, i did decide to go with dreams but never went back until the next day when I did go the offer that was on the bed had ended so it was back to full price had she told me it was ending that day I would of gone back that day instead I lost the offer price I wasn't to happy about that so please tell your staff to make it clear to people when offers end Thanks

25 July 2025
Rated 5 out of 5 stars

Excellent Team

Excellent customer service from sales, helping me to choose which bed would be right for me through to the delivery guys who are absolutely brilliant bringing a very heavy king size Ottoman bed up three flights of stairs….. and then they put shoe covers on!!! Bed is an absolute delight, thank you Dreams

12 July 2025
Rated 5 out of 5 stars

Staff at dreams in Bromborough were exceptional

Staff at dreams in Bromborough were so friendly and helpful, lots of knowledge to help me decide what was best for me. The choice of a delivery time and date was really good too, pick a date instantly. Even when delivering the bed men were exceptional, using shoe covers to enter my home, so efficient , polite, friendly. Overall exceptional experience.

11 July 2025
Rated 5 out of 5 stars

My new comfortable mattresses

I was a bit concerned how I comfortable I would be on the mattress I had chosen, in the past on new mattresses it took a few nights to get used to.
But with this mattress I have been comfortable from the start, I am really happy with the mattress I chose.

22 June 2025
Rated 5 out of 5 stars

James - Bromborough Dreams

After years of suffering with a bad back and a bad nights sleep, decided enough was enough and we should get a new bed. Visited the dreams store in bromborough where we met the wonderful James. He was an absolute delight, very knowledgable and helpful, not pushy at all just an all round good and helpful person that makes a good cup of coffee. We explained what we needed, he listened. First class service. Delighted and we can’t wait for the arrival of our new bed.

17 May 2025
Unprompted review
Rated 1 out of 5 stars

Deplorable

We ordered 2 Sealy headboards on 4 April. They were duly delivered but 1 was faulty. A replacement headboard was ordered with a promised delivery date of 4 May. We have now been advised our replacement order cannot be delivered and a new date cannot be given. These items were expensive and to receive 1 item as faulty was bad enough but the delay and the lack of information relating to the whereabouts of our order is deplorable.

13 April 2025
Dreams - Bromborough logo

Reply from Dreams - Bromborough

Good afternoon Sandra,

Thank you for taking the time to leave us your feedback.

I am truly sorry to hear that one of the headboards was faulty and I am sorry that the replacement has been delayed.

I have sent you an email and I do hope to hear from you soon.

Many thanks,

Kishan

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