Reiis at Brislington Bristol branch was very knowledgeable very professional advisor and looked after what we were after. Showed us different options before we decided on.the one we wanted
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When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everythi... See more
Very good customer service, we weren't rushed while making our minds up. We were offered to test on a mattress testing to see which mattress best suits me and my partner even though we didn't use it.... See more
I went looking for mattress I asked a parasol help he com up show me all the all the mattress and choose live me to make up my mind
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Brislington Retail Park, BS4 5NG, Bristol, United Kingdom
- 01174769117
4.9
Excellent
310 reviews
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Comfy at night.
It's comfortable to sleep on at night. I didn't expect the standard and quality of the mattress and the bed frame from Dreams. I will come back to your store. I am pleased to experience such a wonderful sleep at night. Go and get it after reading my feedback to feel the same at night.
20 July 2024
Great salesman
Great salesman, good delivery drivers, very helpful . A positive experience from entering the store until my mattress was in situ.
20 July 2024
Great service
Great service. Sales person really helpful and not pushy. 3rd purchase from same store and would go again if needed. (Different beds for different rooms). Delivery guys also amazing. Clear instructions and respectful of home furnishings.
29 June 2024
Excellent service both in the store and…
Excellent service both in the store and from the delivery of my mattress.
28 June 2024
Fantastic Experience
We went to Dreams in Brislington, Bristol to look for a new bed, mattress & headboard. I must say the experience from entering the store to leaving was first class. Jennifer who served us, showed us all our options, after using the in-house computer to narrow down which mattress was more suited for my back problem. She was very knowledgeable and helped us from start to finish, exceptional asset to your company. Delivery team were also first class.
18 June 2024
Unprompted review
A Dream Come True
Good bed selection and brilliant service from friendly, kind and knowledgeable staff, who were incredibly supportive without pressuring us at all. Perfect experience all round
6 June 2024
Unprompted review
Brilliant customer service
Brilliant customer service from Reiss, at Brislington store. Very knowledgeable, helped me to find mattresses that suited budget and requirements without any pressure. Delivery quick and efficient and very pleased with the new mattresses! Would definitely recommend.
27 May 2024
Unprompted review
The gentleman at the showroom was…
The gentleman at the showroom was patient and helpful. The mattress was delivered on time, and the old mattress taken away exactly as promised. The pillows are extra comfortable. My husband says he no longer wakes up with backache. I am still suffering some backache, but nothing like as bad as before.
17 May 2024
Excellent service as always
Excellent service as always. Good customer service and the delivery Team were very professional .
6 May 2024
May use AI-assist with repliesRead more
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Terrible
I bought a very expensive Harrison Spinks dreams flaxby collection mattress and was very happy with it, for less than a couple of months, after a few months I decided to make a complaint and they sent out someone to check the mattress, after being told “it’s within expectations “ I continued to suffer pain and sleepless nights and after a year it got too much to bear and I complained again, and yet again I was told “ within expectations “ I have had to resort to buying a new mattress today and less than 18 months after spending well over £1000 on this stupid dreams mattress.
Needless to say I’m furious about it but at least now I can lie down on my bed and not be in pain.
I will never purchase another mattress from dreams again!
25 April 2024
Unprompted review
Reply from Dreams - Brislington
Good morning Ian,
Thank you for taking the time to leave us your review.
I am sorry to hear that you are finding your mattress to be uncomfortable.
Having had the opportunity to read through the inspection report, we can see that the mattress is well within tolerance in regard to natural settlement.
The inspector also conducted a pressure test and lay test, and no manufacturing faults were present. As such, we were not able to offer you an exchange.
Many thanks,
Kishan
Served by Jen had a fantastic…
Served by Jen had a fantastic experience she helped me find the right mattress! Sleeping right through the night without any aches or pains in the morning! Great employee 👍
21 April 2024
Kept us informed of the delivery and…
Kept us informed of the delivery and time and the delivery man was very friendly and helpful.
19 April 2024
Every single person I spoke to was…
Every single person I spoke to was helpful and efficient. We swopped our mattress as I found it too soft and nothing was too much trouble for all of the colleagues we dealt with. There is a good range of products which you can try out in store. Only thing to watch out for is that if they give you free items such as a mattress protector or pillows, this comes off the cost of the mattress, so if you want to do an exchange you'll have a lower amount available to you to use.
15 March 2024
Very impressed with Dreams
Very impressed with Dreams. The service in store with the analysis of sleeping style and best mattress and the free professional delivery service.
So rare to find a UK company with great customer service, but this is one that has the correct formula. Good job Dreams!
28 March 2024
Sophisticated system to help determine the best mattress
Great service and knowledgeable staff. fantastic offers and discounts. Machine used to help you choose the best mattress was incredible and made it easy for us and resulted in us finding the absolute best mattress for a fit.
23 March 2024
Unprompted review
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