Hardeep was fantastic with us from the minute we walked through the door. We had a lye down on the bed too see what sort of mattress we needed after the results we was given a pillow for what we need... See more
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Hardeep at Brierley hill store was fantastic. Looks after us from start to finish. Great customer experience! Thanks!
Your staff are so lovely! We were directed to your Brierley Hill shop by most helpful staff in Kidderminster (James and colleague) and then had wonderful service from Hardeep at Brierley Hill. Every... See more
I would have given 5 stars as we had great customer service in store. Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to th... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterfront Way, DY5 1LL, Brierley Hill, United Kingdom
- 01384492130
4.8
Excellent
314 reviews
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Delivered on time & old mattress taken…
Delivered on time & old mattress taken away. People in store were polite & friendly
3 April 2026
Amazing bed
Amazing bed! Very happy great quality and great customer service from staff !
15 March 2026
Excellent experience
They arrived earlier than planned - they did call first
This was very helpful as we had a busy day ahead
The team were excellent and worked very well
19 February 2026
Very happy with purchase
Very happy with purchase. Excellent service from ordering to delivery.
Thank you.
28 February 2026
Sales staff are so excellent and…
Sales staff are so excellent and efficient! You go window shopping and end up buying a bed of £1800!
27 February 2026
"Absolutely blown away by the service…
"Absolutely blown away by the service from Dreams in Brierley Hill! 🚀 Ordered a bed and not only did it arrive on time, but the delivery team were super efficient and assembled it for me in no time! Super happy with the product and the speedy service. Highly recommend! 👍"
26 February 2026
Unprompted review
Overall good experience.
Salesman on site was very helpful, delivered within 3 weeks. Lads that delivered and set up for us were polite, respectful, helpful and knowledgeable.
15 February 2026
Having the best sleep ever would…
Having the best sleep ever would recommend Dreams to all my friends and family
20 February 2026
Comfy sleep
Fast delivery plesent drivers helpful and polite the mattress is super comfy everything that was expected pillows also high standard no more aches and pains or waking up with headaches
30 January 2026
I would have given 5 stars as we had…
I would have given 5 stars as we had great customer service in store.
Delivery was fine but bed installed in the wrong position even though it was quite clear where the old bed was fitted due to the carpet indentation. But the bed side was fitted against the window wall giving no chance of getting into the bed. The operatives started "well you never said where you wanted ut fitted" fool me for assuming they would work it out. They happily move it to the correct position.
14 February 2026
First class
Found our sales assistant to be friendly and knowledgeable on all the products in store
7 February 2026
Bed purchase
When visiting Dreams to purchase a bed there was no pressure to purchase, I was shown all the beds and upon buying a bed the delivery day and time was given and kept to
3 August 2025
Wonderful matress
Yes, it was a great experience. I've been there just to have a look and I bought my matress, because of the kindness and the experience of the staff.
13 January 2026
Amazing service from start to finish
Amazing service from start to finish!
I went into the store to try and pick a bed and mattress. I was greeted and then left to look around which I liked. I dont like pushy sales people.
Once I had chose what I liked I was talked through everything and they were so helpful. Delivery day came and I was notified of a time slot and then called to confirm on the morning. The delivery people were amazing and built the bed quickly. They checked everything with me and I was really impressed.
I then returned to store to purchase matching side tables and again recieved amazing service.
Products are worth every penny but the service is just as amazing.
31 January 2026
Really pleased with new bed great…
Really pleased with new bed great customer service very helpful
30 January 2026
Dreams delivered our Mattress today…
Dreams delivered our Mattress today they were really helpful and obliging .
THANK YOU . DREAMS .
L.HINTON HALESOWEN
30 January 2026
Unprompted review
Double bed purchase
We needed help choosing a bed for my daughter. Brandon from the Merry Hill store was extremely helpful & knowledgeable giving us a wide range of beds & mattresses to choose from. My daughter used the sleep match machine to help her choose the right mattress which helped her decision. Overall a good experience
11 January 2026
Good service
The salesman did not push the sale, he simply told us about the products he was selling.
11 January 2026
A successful purchase
A great purchasing service all round. Until we receive the mattress we can’t comment on that, but the purchasing experience was very good.
31 December 2025
Unprompted review
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