I went to Dreams to buy a mattress and ended up finding the right one. Sean was really helpful in helping us choose the right mattress and made the whole experience easy and enjoyable. Even though he... See more
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Jasmine in the Bridgend store helped us find our perfect mattress today and was so kind and helpful, we really appreciated her advice and knowledge about the product and managed to find one that was s... See more
Staff were very helpful. We got shown various different mattresses - different ones covering on how you slept (usual position), whether you wanted hard or soft etc.. When we picked the one we wanted,... See more
Call to the dreams show in waterton retail park brigdend. We were welcome by Daz the salesperson who asked us what we were looking for, we said a mattress we then try the testing bed they give 2 pillo... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Waterton Retail Park, CF31 3TN, Bridgend, United Kingdom
- 01656536846
4.8
Excellent
402 reviews
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All good experiance
22 August 2024
The staff were amazing
7 August 2024
Unprompted review
A great experience
I am still within my 100 day return period on my new Temper mattress but so far things are going well.
Great store experience, good delivery experience and so far great sleep experience.
10 August 2024
Amazing!
We had a brilliant experience at Dreams in Bridgend, Sean greeted us and very kindly offered us a drink whilst he guided us through the sleep match test, this 3 minute test gave us our best options based on our sleep styles and required support. Sean then let us choose a pillow to test out the mattresses in store. Sean was such a great help in helping us find our perfect match and we are very grateful for his support.
Fully recommend dreams for a fantastic service, we did not feel pressured at any moment and Sean was superb for finding us a bed within our price range! 0% interest finance too! Can't go wrong!
16 July 2024
For the life of me I can't remember but…
For the life of me I can't remember but the lady who helped us in store at bridgend Waterston retail park was awesome from start to finish... she explained everything and and ultimately we decided to go with a tempura mattress... after sleeping on it for a few nights it's the best decision we've every made
19 July 2024
Customer service excellent our sales…
Customer service excellent our sales lady in Bridgend knew her products very well, tried different beds till we found ours we even bought 2 pillows from dreams.
Bed delivered 2 weeks later at our request.
Perfect nights now for both of us
25 July 2024
brilliant helpful lovely staff
lovely staff, friendly and professional. Gave me enough information, with out bombarding me, which enabled me to choose the right bed for me! Loved the bed that measured the way you slept too!
21 July 2024
Unprompted review
good service at the store and good…
good service at the store and good delivery very comfortable bed so very happy
14 July 2024
Nothing was too much trouble.
Very good customer service. Very helpful and knowledgeable when choosing a bed. Had to change my delivery date due to other tradesman and nothing was too much trouble. Put me at ease.
14 July 2024
Super comfy bed…
Great communication regarding delivery and great service removing old bed and installation of new bed
14 July 2024
Absolutely fantastic customer service
Absolutely fantastic customer service. Made us feel welcome and not pressured. Great overall experience from entering the store to completing the purchase 5 stars from me
5 July 2024
Unprompted review
I love our new bed and mattress
I love our new bed and mattress. The team at Dreams in Bridgend were a dream to deal with! It was a challenge getting it into my Welsh cottage with a spiral staircase! It was the second attempt at delivery. The delivery men were very helpful even though they could not be a part of putting it through a window!!!
6 July 2024
Outstanding service in the store and on…
Outstanding service in the store and on delivery. I have the most comfiest mattress from using the sleepmatch technology mattress in store and the pillow to go with it.
21 June 2024
Delivery men were very nice and helpful…
Delivery men were very nice and helpful my bed is lovely
14 June 2024
10/10 Experience
Marcus and the team in the Bridgend store helped me and my partner find the mattress of our dreams to get the perfect night sleep using new sleep technology. The customer service in the store was outstanding and they couldn’t do more for you. I will definitely be recommending and returning in the future.
4 June 2024
Unprompted review
Very happy returning customer
Great service from beginning to end
Called customer services,
Gentlemen Sebastian was really friendly & helpful &
Order delivered really well with call before hand ,
Delivery drivers were very good & polite ,
Happy with quality of products,
Very happy returning customer
7 May 2024
great experience from beginning to end
great experience from beginning to end, from shop to delivery team. All of them were polite and very helpful.
17 May 2024
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