Really good customer service by Uzair I think he was called at the Bradford Forster Square. Very good knowledge about all the products and gave us the right pillows for us to purchase. Will be going b... See more
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The customer service rep who assisted us with a sleep mobility bed were very knowlegdable and offered tea several times throughout our tome at the store. Russell and Mark who delivered the bed were ve... See more
Got a mattress from here we ended up with the Gb paralypic one sales lady was great she explained everything Great price got blagged into buying 2 pillows at £150 each 🫣 my hubby cant use his its... See more
Really don’t have much to fault here. Ordered a bed with no fuss, delivered within a week, great communications and efficient delivery service with friendly drivers. The bed itself is of good quality... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 16B Forster Square Retail Park, BD1 4AG, Bradford, United Kingdom
- 01274397985
4.7
Excellent
167 reviews
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Very knowledgeable assistant
Very knowledgeable assistant. Patient and understanding of our needs.
23 January 2025
Excellent service from start to…
Excellent service from start to delivering my mattress.
I would recommend anyone to go to Dreams for that fantastic service but also choosing the right mattress especially if you have back pain problems like me
20 December 2024
This is my third mattress from Dreams.
This is my third mattress from Dreams.
very friendly & informative sales team, making sure I got great deal.
Wonderful Friendly Delivery Team, delivering well before the stated time which allowed me to visit Dad in Hospital on time.
Thank you - see you in 8 - 10 years time.
13 December 2024
I recently had a mixed experience with…
I recently had a mixed experience with Dreams in Bradford but ultimately, it was positive. The initial service was great, and ordering was smooth. My first mattress was very comfortable, but over time, it sagged, affecting sleep quality, which was disappointing. However, Dreams' excellent customer service stood out, especially Kishan from sales, who offered helpful advice and arranged a replacement. The delivery team was excellent as well. Despite some hiccups, I would still recommend Dreams for their commitment to resolving issues and providing good service. Overall, a solid 4-star experience.
24 October 2024
Unprompted review
Excellent service from beginning to end…
Excellent service from beginning to end and great quality product
18 October 2024
Best Service Ever
Simply put, the best service I have ever had
The in office service from virtually all staff at the Bradford Forster Square store is top notch
Delivery was wonderful as well
19 October 2024
Great service
Great service. The mattress I got was alot better then expected. Slept really well on new mattress. Had a great experience would highly recommend. Thanks to dreams.
4 October 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
We were informed when our bed was due…
We were informed when our bed was due it was only down to myself ringing that we found out it been booked in for a delivery slot.
13 September 2024
Reply from Dreams - Bradford
Good afternoon Joanne,
Thank you for taking the time to leave us your feedback and for speaking with me today.
I am truly sorry that you were not informed that a delivery date had been booked in for you. I am, however, glad that you have received your bed now.
I have sent you an email confirming the details of what we discussed. Should you require any further assistance, please do not hesitate to contact me.
Many thanks,
Kishan
Great Experience from order to…
Great Experience from order to delivery.
The staff were great, delivery team were excellent. Tempur mattress is really good, and highly recommended.
13 September 2024
The bed was assembled and the standard…
The bed was assembled and the standard of work was fantastic a great bunch of guys who did the work thanks
30 August 2024
Update on my review as can’t find original to edit.
Update on my review.
The original purchase experience remains the same- excellent but the review for the mattress would be lowered to 2-3 stars. Super comfy when originally bought but has become very sagging and dips where we lay on it and doesn’t return to original flat, even shape.
This makes the mattress uncomfortable sleeping is not great. I would not recommend the mattress to anyone. I wished I’d not chosen it. Model is House of Beautiful Maeve K.
21 February 2024
Unprompted review
Good customer service delivery on time…
Good customer service delivery on time right to the bedroom
24 August 2024
No hard sale
No hard sale. The process of choosing the mattress was simple and personalised. The services was friendly.
22 August 2024
You have amazing people that helped…
You have amazing people that helped with my purchase he was so helpful and made my experience easy
10 August 2024
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