Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
116K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service
Exceptional customer service, such helpful staff. Manager Richard & his colleague Derry were more than happy to show me the full range of beds that best matched my specifications. I would definitely recommend to family and friends
30 August 2026
The staff are very helpful
The staff are very helpful & knowledgeable and guided us easily to the best mattress that suited us .
30 August 2026
Helpful, friendly and effective team.
Helpful, friendly service, providing me with the products I wanted at a good price. The products were great quality too.
30 August 2026
Bought a bed a few weeks ago and was…
Bought a bed a few weeks ago and was impressed by the service.Returned yesterday to purchase another.Different member of staff but same service.
30 August 2026
I had a great experience today in…
I had a great experience today in Dreams , Solihull. I was greeted by Lauren , who was knowledgeable and efficient.
She helped me choose my bed and mattress and made suggestions along the way .
30 August 2026
Unprompted review
Excellent experience
Excellent experience. Very friendly customer service, listen to what I was looking for and my needs for a bed showed me different options and offered a shot in the bed match scanner. Offered a drink when purchasing and spoke through clearlying and in manner which was easy to understand.
30 August 2026
Very helpful
Very helpful, pleasant and efficient young lady served me, well done Dreams.
30 August 2026
Excellent service from Richard at Dreams Lakeside, West Thurrock!
Richard was extremely polite, helpful and patient. He took the time to understand what we were looking for and stayed with us until late evening, making sure we were happy with our choices without any pressure. Really appreciated his excellent customer service.
30 August 2026
New mattress
We recently shopped for a new King size mattress at the Warrington store. The shop assistant was welcoming and very helpful and knowledgeable about the type of mattress we were looking for. We were happy with our purchase. Would recommend Dreams.
30 August 2026
Helpful friendly staff
Helpful friendly staff. Olivia took time to walk me through all my choices I got just what I wanted.
29 August 2026
Brilliant Service
We arrived at the store 10 minutes before it opened at 9am. The lovely female member of staff let us into the store as it was raining. We told her we were looking for a new mattress and she recommended we use the sleep machine to monitor how we sleep and recommends the best mattress for us. We tried three different mattresses in store which were medium to firm. We originally went back to the first one as it was like laying on a cloud, so heavenly that I could have fallen asleep there and then. We were offered a drink whilst we sat down and talked prices and delivery. We left the store happy and satisfied that we had made the right choice. I would definitely recommend Dreams to family and friends.
30 August 2026
Really great customer service
Really great customer service, staff very observant as to which mattress we tried before using sleek match ! worked really well as he was able to recommend the ones matched for us with the ones we had tried!
Fabulous to try pillows with mattress too👍
30 August 2026
Dreams visit
Jamie welcomed us , assisted us ,and put a package together which turned into us purchasing a bed.
Helpful & patient all in one
29 August 2026
Easy website to use
30 August 2026
Great service
Mark and Glen were very helpful and informative - they understood our precise requirements and came up with a very agreeable solution - great service10/10
29 August 2026
Very knowledgeable and friendly helpful…
Very knowledgeable and friendly helpful staff
30 August 2026
Customer service attention to detail…
Customer service attention to detail from Sophie
30 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.