Dreams Reviews 

⭐⭐⭐⭐⭐ Absolutely amazing service!
“Prince was so wonderful – genuinely kind, patient and extremely helpful from start to finish. He took all the time to help me choose exactly the right mattress and the perfect base, explained everything clearly, and was also so helpful and understanding when talking through the finance options too. He really knows his job and is excellent at what he does – such a lovely person who made everything easy and stress‑free. If you visit here, ask for Prince – he deserves every bit of praise! Highly recommended! 10/10.”

The person in the store was extremely helpful and patient. We were shopping with a very specific idea in mind. The sales woman was patient and kind. Nothing seemed too much trouble. She hadn't been there long. Very knowledgeable.

Good experience at dreams would buy from again

Ramona was extremely helpful.
Her explanation was exactly what we were looking for…

Excellent service. Josh was very attentive and gave very knowledgeable advice.

Great friendly staff and service. Very attentive and well informed. No pressure sale.

Thank you

Raghuraj was very helpful in finding me the right mattress and delivered in time for moving house, thanks!

Friendly and helpful staff. Straightforward transaction.
Dreams Ashford Kent.

We went to buy a new mattress today 24/7/26 in Taunton. Justin served us, he was knowledgeable, helpful and friendly. He was not pushy and gave us time to decide. We bought a mattress are were extremely pleased

The customer service and product knowledge from Timi was 5 star. The new IT system needs a bit of debugging. Dreams, Portsmouth

Great Experience

If I could give no stars I would. This is not a reflection on anyone at the Northern Irish franchise. I would like to point out to anyone from NI, that you cannot order through Dreams online. They are not the same store. Now to my issue. Customer Service team is terrible. No phoning me back when I need them to, without significant delays. Cancelling orders without consent by me. No offer of true resolutions to a complaint. A staff member made a monumental error by firstly entering my postcode incorrectly into the system. This set off a chain of events which has left me with no bed, no resolution, extreme difficulty speaking to anyone and an appalling level of customer service. I am sure the products are fine but my goodness, the customer service and lack of problem solving when there is a clear error on their side is shocking. I'm not one to usually make complaints but this has all been so poorly handled. Seems this is a common situation for anyone based outside of England.

We had a lovely experience in Beckton Retail Park, assisted by David. He was very knowledgeable, friendly, and approachable and helped us find our perfect mattress. We had a great consultation with some complementary cold water, as well as a free mattress protector!

I'll start with a positive for the staff at the Bradford store who were very friendly, very knowledgeable and easy to deal with. We are still awaiting delivery of a mattress which is not due yet so I can't comment on that yet. My issue is a pillow that we paid £70 for. I usually sleep on a feather pillow, however I was introduced to the Dreams Memory Cloud Support pillow by one of the staff. It is terrible. It feels soft when you first lay your head down but as the air disperses, you then begin to feel the lumpy memory foam clusters. Soon the pillow felt hard and began to numb the parts of my head which were laying on this hard lumpy surface. Due to their Ts&Cs pillows are not returnable or refundable so £70 has been utterly wasted. Don't be fooled just because the pillow feels nice and soft for the few seconds you might try one in the shop, its when you try to sleep on it the problem begins. Very disappointed.

Great product, comfy
Great value

Went to the Norwich store to purchase a riser bed for an elderly relative.
Dave the sales chap was absolutely fantastic and went through everything with great knowledge and professionalism.
When we came to pay however due to a new computer system we were kept waiting a terribly long time, this is not the fault of the sales staff at all and suggest the company provide tech support for all staff or don't release new software until it is fault free .

Very informative, good product knowledge and a nice gentle sales approach. Very happy with Keanna took a lot of time and care

Pleasant staff, helped me and my daughter out to find the perfect mattress for us brilliant experience

Very good service from Callum. Not pushy at all. Just the right amount of attention. Very knowledgeable and patient

Hassan was very professional and informative.
Provided all answers and reassurance re mattress and delivery dates etc