Walked in was asked if need any help feel free to ask then left us alone to have a look didn't feel pressured, We went in looking for a TV bed but as room we wanted to put in small we had to make... See more
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Barnstaple branch - spot on!! All the options clearly explained, available to ask questions of but no "hard sell" techniques. When you're spending a lot of money that level of support, knowledge and g... See more
Having bought from Dreams before and been happy with the service I decided to go back and see what offers were on over the bank holiday period. I was looking for a 4ft gaslift storage bed with mattres... See more
I like my new mattress, but my wife had the same, but she has had to go back to her old mattress. We have a double electric bed and she thought that she had better change hers as I changed mine but sh... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 6 and 7 Roundswell Shopping Centre, EX31 3NH, Barnstaple, United Kingdom
- 01271615278
4.8
Excellent
136 reviews
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Excellent customer service
We were well looked after, Sophie was very helpful, didn’t rush into buying and explained the difference in mattresses, we have enjoyed it for nearly 3 weeks and loving it, would recommend Dreams.
5 April 2023
Delivered promptly on the date…
Delivered promptly on the date specified
Lovely comfortable mattress
28 March 2023
From the store staff to delivery…
From the store staff to delivery everything was faultless.
24 March 2023
Dreams did a great job
Dreams' customer service is top notch. The guys were professional, wore shoe coverings and communicated what they were doing at all times so it was clear throughout. They also struggled to get the mattress we ordered up the stairs to the bedroom, but they did their best and got it through in the end. They also built the bedframe quickly and efficiently. Great service.
19 February 2023
Good customer service
Good customer service, friendly & polite sales assistant, encouraged me to try out the product, no heavy sales pitch. Good quality mattress
28 December 2022
Friendly and informative team
The team at the store were very friendly and helpful, very knowledgable too. Lauren in particular was a great help and explained our options to us without being pushy in terms of making a sale.
1 January 2023
Unprompted review
A Happy Experience
I have been happy with the service Dreams has given me throughout my experience of purchasing a new bed.
Everyone was patient, considerable and helpful.
My only complaint is having to be fully computer literate in order to explain how satisfied I am. At 83 years I would rather have written a letter or spoken to the manager.
15 November 2022
Unprompted review
Excellent !Very friendly and helpful staff…
Very friendly and helpful staff throughout
Excellent communication regarding delivery
Polite helpful and very efficient drivers
Extremely pleased with Dreams service and would highly
recomend
28 October 2022
Unprompted review
Excellent customer service and product knowlage Ladies in the Barnstaple store were…
Ladies in the Barnstaple store were amazing , super helpful , had been to another local store before - totally different their customer service was poor and yours shone - we brought bed, mattress , duvets and pillows - can't remember the date but bed was delivered on Oct 14th by 3 lovely chaps. Thrilled with the product - Super happy
14 October 2022
Unprompted review
May use AI-assist with repliesRead more
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Brought a matress sept 16 2022
Brought a matress sept 16 2022 , all was going well until the middle dipped , suffering for bad back , got onto customer care and they want to replace with another , I have no faith in this mattress now want the mattress picked up and full refund , and replacement cancelled . Can’t sleep at night either Cus off this dip ,
9 October 2022
Unprompted review
Reply from Dreams - Barnstaple
Hi Alan
I am sorry for the issues you have had. I can confirm that we have now arranged for your replacement to be stopped and for you to get a full refund on the mattress.
Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Can't fault the service
Good product, great price (EX-Display model), delivered by really helpful guys. Can't fault the service!
17 August 2022
Unprompted review
Knowledgeable staff
Knowledgeable staff. Polite and friendly. Was able to have a full demonstration of what i wanted
26 August 2022
Unprompted review
Very pleased with our new Luxury 4…
Very pleased with our new Luxury 4 drawer bed from Dreams and its headboard. Omg the under drawers have loads of fab space to store things!
23 August 2022
Unprompted review
Sophie once again has shown excellent…
Sophie once again has shown excellent knowledge and superb customer service.
Many Thanks to you
19 August 2022
Unprompted review
Amazing service all round
Both the in store and delivery team were very friendly. Whilst in store the assistants were patient and allowed me to try a multitude of beds, giving clear guidance on what might be suitable for me. The delivery team were amazing, taking great care when bringing the bed frame and mattress into the property. Would certainly go back to dreams again
9 August 2022
Unprompted review
Very helpful staff
Very helpful staff, instilling confidence with knowledge of their products.
17 July 2022
Unprompted review
Very happy with the service my mum and…
Very happy with the service my mum and I received when we visited Dreams. Knowledgeable staff, no pressure to buy an expensive bed/mattress, interested in what was best for my mum. She’s delighted with her new bed, very comfortable in it and is sleeping well. Great delivery service, informative and helpful.
14 July 2022
Unprompted review
The experience we received was…fantastic
The experience we received was fantastic, Caroline was very knowledgeable, friendly and helpful and made buying a bed a very enjoyable experience.
2 May 2022
Unprompted review
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