Dreams - Ashton under Lyne Reviews 

249
TrustScore 5 out of 5

4.8

300 Manchester Road, M34 5GJ Ashton under Lyne, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Perfect !!!!! From start to finish . Nothing was too much trouble. The 2 people that i dealt with were most helpful making the whole ‘event’ smooth. Love my new electric ottoman bed. Thank you Asht... See more

Rated 5 out of 5 stars

Great service. Really helpful and patient staff in store and delivery on time, assembled quickly and all packaging removed.

Rated 5 out of 5 stars

The team at The Snipe in Ashton were not pushy but helpful and knowledgeable. Tea/Coffee and a pillow was offered as we tried out numerous makes and types whilst a special automated computerised m... See more

Rated 5 out of 5 stars

Recently purchased a bed, headboard and mattress from my local stores in Tameside Gtr Manchester. Salesman, Joe, was very helpful and extremely helpful. he assisted my selection of a bed, which turned... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 300 Manchester Road, M34 5GJ, Ashton under Lyne, United Kingdom

  • 01615210623

4.8

Excellent

TrustScore 5 out of 5

249 reviews

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4.8

All reviews

(249)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Really helpful and patient staff in store and delivery on time, assembled quickly and all packaging removed.

21 June 2026
Rated 5 out of 5 stars

Perfect !!!!

Perfect !!!!! From start to finish . Nothing was too much trouble. The 2 people that i dealt with were most helpful making the whole ‘event’ smooth.
Love my new electric ottoman bed.
Thank you Ashton under Lyne store and Ryan and Lacey.

19 June 2026
Rated 5 out of 5 stars

Saved us going to other retailers

The team at The Snipe in Ashton were not pushy but helpful and knowledgeable. Tea/Coffee and a pillow was offered as we tried out numerous makes and types whilst a special automated computerised machine was offered too, which could make suggestions as to better mattress compatibility.
We eventually chose a mattress and divan base and again the team sat down with us to work out a price including delivery and disposal of our old bed.
Nothing was too much trouble!

AND we only went in to compare beds at different retailers … We fully recommend this branch their products and service!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Purchased mattress and mobility bed…

Purchased mattress and mobility bed package for almost£3,000in 2023.Therapur actively Glacier motion.3600.
Mattress dipped in the middle after a few months,they sent a technician who said the whole range of that mattress had been deemed faulty and agreed to exchange the mattress.I tried a few then settled for one I thought was OK,a firm mattress.Was awful,like sleeping on a rock.
They agreed to change again to the therapy actively Glacier motion3,800 which was supposed to be an upgrade from the original.Its so uncomfortable lumpy and sticking in my back and hips,awful.They sent another of THEIR technicians out who said the mattress was fine,because it hadn't sunk !
Yes they did change the mattress, but the replacement is awful,getting my own technician,meantime £150topper on the bed,still not good.

8 May 2026
Unprompted review
Dreams - Ashton under Lyne logo

Reply from Dreams - Ashton under Lyne

Good afternoon Linda

Thank you for taking the time to speak to me today. I am sorry for the issues you have encountered.

I am glad we have come to a suitable resolution. I look forward to hearing from you shortly.

Many thanks

Peter

Rated 5 out of 5 stars

I purchased a storage bedstead and a…

I purchased a storage bedstead and a new mattress from Dreams. From the moment I entered the store to the moment my bed was built, the service was excellent. I would certainly recommend Dreams to anyone.

11 April 2026
Rated 5 out of 5 stars

I received excellent service at the…

I received excellent service at the time of purchase, the staff were polite, friendly and gave me lots of help and advice on the right purchase for me. The delivery team were great. Very considerate, fast and efficient service from them.
Well done Dreams. I would, and already have, recommended your service. Thank you.

11 March 2026
Rated 5 out of 5 stars

The staff

The 2 ladies were very helpful in making sure that I had the right mattress and Lacey was so patient with us

4 January 2026
Rated 5 out of 5 stars

Very good experience

The Lady in the store was very helpful when we ordered the bed.

The 3 fellas that delivered the bed and collected the old one were also very efficient, in and out in ten minutes.

2 February 2026
Rated 5 out of 5 stars

It was a very good experience all round.

It was a very good experience all round! All the staff in the shop were so helpful, especially Coby, who went into great detail for us. Measuring the height of the beds etc. The bed was delivered on time by friendly helpful men who put the bed together for us and took away the rubbish! The bed is great!

9 January 2026
Rated 5 out of 5 stars

From the moment I entered the Dreams…

From the moment I entered the Dreams store, I was greeted by a member of the team, who asked if I needed any help or assistance, I explained I was just browsing and was told to ask if I needed anything, then was left to browse at my leisure, I didn't take advantage of 'The Sleep Match' because I had an idea of what I wanted, I soon found the Dreams Workshop Simmonds Mattress which was in the sale, the price sounded perfect for what I was looking for and I tested it out in store, it felt comfortable and at a size and weight in which I would easily be able to lift alone if needed.

Decision made, I headed back downstairs to where I spoke to Ashley, she offered me a warm drink as we proceeded with the sale.

The day before delivery I was texted with my 2 hour delivery slot and on delivery day, a further hour slot, followed up with a phone call, the delivery men were prompt and helpful, helping me to get the mattress into my property.

First night on my new mattress was utter bliss, from sleeping on a rock hard orthopaedic mattress that was completely the wrong firmness level for me and caused awful back pain and tightness (that was relieved with movement throughout the day), to now sleeping on The Simmonds mattress was a huge delight.

Thank You so much Dreams

18 January 2026
Rated 5 out of 5 stars

Great service

Great service, friendly staff and very knowledgeable. We found the right bed and mattress for us with the help of Lacey one of the store colleagues.

11 January 2026
Unprompted review

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