Dream Doors Ltd Reviews 

1,125
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and showroom teams for their helpful advice and friendly attitude throughout the process. People really appreciate the smooth installation process, noting that workers are polite, clean up every day, and deliver stunning results. However, some people mentioned frustrating issues with communication, unexpected delays, or receiving incorrect items during their projects. Some reviewers were not happy with damaged components, parts that failed to fit properly, or difficulties when trying to resolve complaints. A few consumers also felt let down by long waiting times and a lack of support from the local franchises.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing the entire team as exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, praising the exceptional and professional team from initial... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the wide range of... See more

Quality

People report positive experiences with quality, highlighting superb cabinet doors, excellent quartz... See more

Customer service

Consumers find customer service to be deeply divided, as while many reviewers praised the helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After getting comparative quotes we decided to go with Dream Doors. They made the whole thing effortless and stress free for us an provided a great choice of finishes, including one which was a v... See more

Company replied

Rated 4 out of 5 stars

I took a long time to make my mind up about what I wanted and even changed it a few times and at no point did I feel rushed into deciding. The designers were helpful without being overbearing and ther... See more

Company replied

Rated 5 out of 5 stars

From our initial contact and meeting, through to quotation, installation and final visit we can't praise Dream Doors at Norwich high enough. The team gave fantastic service and advice and couldn't do... See more

Company replied

Rated 5 out of 5 stars

When we visited the Bury St. Edmunds showroom the staff were very knowledgeable helpful and friendly. When the surveyor visited again he was knowledgeable and friendly and helped me to make the ri... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. also in
  3. Kitchen Supply Store

Written by the company

Dream Doors was established 20 years ago with a unique proposition to replace kitchen doors and worktops. Our award-winning service has helped us grow into a trusted brand with over 90 local showrooms nationwide. To this day, we continue to provide the same service, along with high quality kitchen appliances from stylish brands, such as Neff and Bosch. As kitchen experts we provide designs and finishes from the most modern to the more traditional styles and colours. A Dream Doors Kitchen can save you up to 50% less than a new fully fitted kitchen, by simply replacing the doors and worktops. Contact us today to start your journey on a new dream kitchen.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,125)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent craftsmanship

Excellent range of options, all of high quality. No pressure selling. Installation was efficient, perfect workmanship by experienced craftsman. A great company to deal with.

11 May 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Kathryn,

Thank you for your review of Dream Doors. It is great to hear your praise for our range of high quality options, the efficient installation, and the perfect workmanship from our experienced craftsman. We are pleased to hear you appreciated that there was no pressure selling and that we were a great company to deal with.

Thank you,
William

Rated 5 out of 5 stars

Dream Doors Positive Experience

Staff in Glasgow Jordanhill Showroom are friendly ,helpful, courteous and extremely knowledgeable.
Ive had a fantastic experience with everyone concerned ,from visit to showroom, visit to my house for advice, paulo the joiner who fitted my worktop and splashbacks, the plumber who assisted and the follow through with David who came to view the work and assist with a small isuue that has arisen. This is already being attended to.
Would recommend Dream Doors to anyone thinking of a new kitchen or a kitchen makeover.. Excellent Company. Rosemary McCann

5 May 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Rosemary,

Thank you for your review of Dream Doors. It is great to hear your praise for our showroom team and the support you received from the showroom visit through to the fitting and follow up. We’re pleased to hear that you would recommend Dream Doors for a new kitchen or a kitchen makeover!

Thank you,
William

Rated 5 out of 5 stars

Great customer service.

Dream doors Canterbury were fantastic to work with, from Ian the Showroom Manger who was very helpful with different woods and colours etc; Simon who was extremely knowledgeable and efficient and lastly Archie who is a professional fitter, so glad we picked this company to do our work.

12 May 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi,

Thank you for your review of Dream Doors. It is great to hear your praise for our customer service and that you found our team helpful, knowledgeable, and professional. We are so pleased you chose Dream Doors for your kitchen and are happy with the result.

Thank you,
William

Rated 5 out of 5 stars

Lovely staff Lovely Kitchen transformation

Lovely staff. So helpful, every step of way. Couldn’t fault the fitter Tony, lovely man. Our kitchen looks amazing. Thankyou

23 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Jenny,

Thank you for your review of Dream Doors! It is great to hear your praise of our staff and that every step was helpful. We are so pleased to hear you found we did a great job and that your kitchen looks amazing.

Kind regards,
William

Rated 5 out of 5 stars

Great service

Great service, helpful and knowledgeable. Great kitchen worktop.

30 April 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Sharon,

Thank you for your review of Dream Doors. It is great to hear your praise of our helpful and knowledgeable team!

Thank you,
William

Rated 5 out of 5 stars

From start to finish Dream doors…

From start to finish Dream doors Canterbury were friendly, professional and helpful. The finished kitchen is like a brand new one at a fraction of the price. Michael and Archie were excellent tradesmen and went the extra mile in realligning the cabinets and overcoming the obstacles that always pop up on any installation. I'm extremely pleased with the outcome and recommend Dream doors Canterbury.

15 April 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi,

We really appreciate your sharing your review of Dream Doors! It is great to hear your praise for the friendly, professional, and helpful service from start to finish, and that the finished kitchen looks like a brand new one at a fraction of the price. We are pleased you are extremely happy with the outcome and appreciate your recommendation.

Thank you,
William

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, from visiting the showroom to job completion. Helped with choosing replacement doors for our wardrobes, with hint/tips on colour choice to suit the room type and decor.

Quality work completed, from replacement doors and new dressing table in bedroom 1 and new wardrobes, with sliding doors in bedroom 2. The workmanship was quality, also, the respect they have during the work, I.e. covering carpets, and leaving no mess.
Highly recommend.👌🏻

19 January 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Keith,

Thank you for your review of Dream Doors. It is great to hear your praise for our customer service and guidance, and that the replacement doors, dressing table and sliding wardrobes met your expectations with high quality workmanship and cleanliness. Thank you for recommending Dream Doors.

Kind regards,
William

Rated 5 out of 5 stars

The whole process from first visit to…

The whole process from first visit to completion met all our expectations

2 February 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Tony,

Thank you for sharing your review of Dream Doors! It is great to see that you've rated us five stars and found the whole process to have met expectations.

Thank you,
William

Rated 5 out of 5 stars

Highly recommend Dream Doors in …

Highly recommend Dream Doors in Northampton Rob the installer only took 2.1/2 days ,did a Fantastic job and as given it a fabulous transformation .So pleased my friend recommended them to us she had hers done last month. It was all left clean and tidy. Thank you

7 April 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Pamela,

Thank you for your review of Dream Doors. It is great to hear your praise and that the installer completed the work in 2.5 days, leaving everything clean and tidy and delivering a fantastic transformation. We appreciate your recommendation and are pleased your friend’s referral worked out so well.

Thank you,
William

Rated 5 out of 5 stars

Very happy

Lots of advice .
All was great from initial interest to completion of job . Very happy with workmen on the day and loved the end result

16 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Amanda,

Thank you for your review of Dream Doors. It is great to hear your praise for the advice you received and that everything went smoothly from initial interest to completion. We are very pleased you are happy and loved the end result.

Thank you,
William

Rated 1 out of 5 stars

Where do I start ,the first install…

Where do I start ,the first install date was 2nd March acutally started on the 7th April. Fitter arrives asked me what he had to do.he then asked where are the doors I dont know was my reply he then had to drive bavk to Ware to collect them. When he unpacked them he found there was two doors short so still the job not completed, I phonef the shop was promised the shop would phone me back,of course they did not. Iwould not recomend this company to any body.

8 April 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi,

Thank you for your feedback. We are sorry to hear you have had a negative experience and would look to put things right. We have requested your contact details via Trustpilot so we can investigate this for you.

Thank you,
William

Rated 5 out of 5 stars

Highly recommend this company

Amazing service from dream doors in Heswall Wirral attention to detail was amazing , great kitchen fitter Doug and could not fault Brand and Collette for making sure all went well would highly recommend this company

9 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Patricia,

Thank you for your review of Dream Doors. It is great to hear your praise for our attention to detail and that you would highly recommend us. We are delighted the fitter and the team made sure everything went well.

Thank you,
William

Rated 5 out of 5 stars

Croydon & Bromley Showroom.

Croydon & Bromley Showroom.

Lovely looking good quality kitchen!

Polite and helpful staff who clear up after every visit.

Simple appointment and selection process with sensible installation timelines.

Very pleased.

26 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Laurence,

Thank you for your review of Dream Doors. It is great to hear your praise for the good looking high quality kitchen, and that our staff were polite, helpful, and left things tidy after each visit. We are also pleased the appointment and selection process felt simple and the installation timelines were sensible.

Thank you,
William

Rated 5 out of 5 stars

Great Kitchen Makeover

Dreamdoors team are so professional and nothing was too much trouble for them. The workmen were polite and punctual. They were very clean and tidy and carried out a top rate job. We were so pleased with the finished kitchen it looks beautiful.
Would highly recommend if you want a kitchen makeover at a competitive price.

6 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Nicola,

Thank you for your review of Dream Doors. It is great to hear your praise for our professionalism, punctuality, cleanliness, and the quality of the finished kitchen. We are delighted you are so pleased with the result and appreciate your recommendation.

Thank you,
William

Rated 5 out of 5 stars

Brilliant service from start to finish.

Brilliant service from start to finish.
All staff from office to fitter excellent. Neal’s work is first class.
Cannot speak highly enough of them.
Would definitely recommend them
Would definitely use them again for other jobs I may have.
Pam Dawlish Warren

19 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Pam,

Thank you for your review of Dream Doors. It is great to hear your praise for our service from start to finish and that all staff were excellent. We are delighted to hear that you would recommend us and use us again.

Thank you,
William

Rated 5 out of 5 stars

A great job by Dream Doors Ipswich.

Rather old-fashioned shower-room cabinets replaced in a day by Josh and the Ipswich team. The room is now much more bright and modern. Very reasonably priced, and a problem-free installation by Steve. Thoroughly recommended.

19 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Peter,

Thank you for your review of Dream Doors. It is great to hear your praise for the quick, problem-free installation. We appreciate your recommendation and that you found the work reasonably priced.

Thank you,
William

Rated 5 out of 5 stars

Above and beyond!

Extremely helpful, Dream Doors in Horley, Surrey went above and beyond just fitting new cupboard doors!

From downloading a brochure to completed kitchen the process took under 2 months. Everyone involved in the process was helpful advising alternative suggestions if what we wanted wasn't possible.

I said I wanted a hidden pull out cutlery drawer which they'd not heard about before but they did some research and found just what I wanted.

In addition to doors they fitted sides to cupboards, even moving a couple of cupboards to accommodate. We had a new tap, new oven and they built me a new, fully fitted cupboard and a shelf.

Because our integrated washing machine wasn't fitted as tidily as the kitchen fitter wanted, he pulled out another appliance, tidied the hoses and refitted both so they are now flush with each other.

I really could not fault their level of service.

20 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Deborah,

Thank you for your review of Dream Doors. It is great to hear your praise for the team going above and beyond, completing the project in under two months and finding solutions like the hidden pull out cutlery drawer. We are pleased the extra adjustments, new tap, oven, fitted cupboard and shelving, and the care taken to make appliances sit flush met your expectations.

Thank you,
William

Rated 5 out of 5 stars

Excellent service

Excellent service from the point of enquiry through to completion of our kitchen. The fitters worked non stop without taking a break. The quality of the doors and worktops is first class. All rubbish was collected on a daily basis and we are delighted with the end result.

19 February 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Julia,

Thank you for your review. It is great to hear your praise for the service from enquiry to completion, and that the fitters worked continuously and left the area tidy. We are pleased you are delighted with the quality of the doors, worktops, and the finished kitchen.

Thank you,
William

Rated 5 out of 5 stars

Just had my work tops done brilliant…

Just had my work tops done brilliant very quick from start to finish in a week great communication exerlent work very professional very polite would definitely recommend

23 February 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Elaine,

Thank you for your review of Dream Doors! We are delighted to hear your worktops were completed quickly, with great communication and excellent, professional, and polite workmanship. Thank you for recommending us.

Kind regards,
William

Rated 1 out of 5 stars

Dream Doors disappointment

We have an ongoing dispute with Dream Doors South East London. The worktop supplied has breaks in the laminate on the edges in several different places after only 6 months and we insist that there must be a manufacturing fault. Having dealt with them and their head office over 3 months they and the supplier insist that the fault is with impact damage and are unwilling to remedy the situation. Our previous worktop lasted 15 years without any defects in the laminate, so we insist that the worktop supplied is sub-standard, especially as they are expensive. Even with normal wear and tear it ought to last several years. I wil not be recommending them to anyone else and will refer them to Trading Standards.
As a separate issue, we pointed out that the handles fitted to the drawers were different from those on the doors. They never came back to us! Once they have your money they don't want to know.
UPDATE 20th March 2026.
As I expected the mysterious William has been predictably silent despite asking for my contact details following this review. It confirms my statement that once Dream Doors have your money they don't have any interest in any ligitimate complaints. We still maintain that we have been sold an inferior worktop which doesn't match the standards they advertise on their website. They refer back to the supplier but don't take any responsibility for products they have sold as the retailer. So unless we go to a solicitor or small claims court they have no interest in our complaint.

16 March 2026
Unprompted review
Dream Doors Ltd logo

Reply from Dream Doors Ltd

Hi Iain,

Thank you for your feedback. I am sorry to hear you are dissatisfied and for the inconvenience this has caused.

We take reports like this seriously. I have requested your contact details via Trustpilot so we can investigate the issues and work toward a resolution.

Kind regards,
William

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look