Dragonfly Products Ltd Reviews 

96
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I did order dog food,paid for next day delivery but unfortunately few days (5days)later still not getting my parcel,very disappointed,never ever will use this shop again ,NO RECOMENDING AT ALL To cl... See more

Rated 5 out of 5 stars

Have been a customer for many years and then had an issue that was resolved professionally , promptly and without hesitation. So grateful as these days they are certainly in the minority. Many thanks... See more

Rated 5 out of 5 stars

Just taken our 5 month old German shepherd puppy for her first ever nail clipping, the staff are so gentle and comforting that she happily went upstairs with them, and happily came down with them fres... See more

Rated 5 out of 5 stars

Every time I order from Dragonfly products I am always met with top quality products that my dog loves! The yak attack bars, beef scalp and furry buffalo ears are a favourite! My cocker X lurcher pret... See more

Company replied

Company details

  1. Pet Store

Written by the company

One of the UK's leading expert suppliers in natural, healthy dog treats and food. Treats, Raw Dog Food, Dry Dog Food, Supplement, Grooming and Enrichment Toys.


Contact info

3.6

Average

TrustScore 3.5 out of 5

96 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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3.6

All reviews

(96)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing products!

The products and raw food at Dragonfly are top quality and second to none. My puppy is happy and healthy and loves the food and treats from Dragonfly. I highly recommend Dragonfly.

12 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you Caroline - we appreciate the lovely comments and feedback

Rated 5 out of 5 stars

Good all-round experience 👍

I purchased several products from their website for my puppy.

The products are great quality, were dispatched quickly & packaged well.

I will definitely be ordering again.

12 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you so much for the feedback - we really do appreciate it when customer's take the time to review us. I hope your pup continues to enjoy our products as they grow

Rated 5 out of 5 stars

Fantastic shop offering natural dog…

Fantastic shop offering natural dog treats and raw food! Puppy’s are allowed in and made to feel very welcome! Advice is available and greatly received by the wonderful team of staff! Would highly recommend

11 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

It's the law that pups have to come into the shop! Thank you so much for such lovely feedback.

Rated 5 out of 5 stars

Fantastic little company

Fantastic little company. The staff are really knowledgable and friendly and my dog loves everything!! She always knows when it’s her parcel on the door mat! Cannot recommended them enough!!

10 November 2020
Unprompted review
Rated 5 out of 5 stars

Nothing but praise

Nothing but praise especially seeing as my dog has numerous protein allergy issues. With it being sourced by Laura herself, I had confidence that the food and treats were 100% what they say they are. Some of the products available has given Cookie plenty of distraction time as well as entertainment in sniffing them out when dotted in random places. The raw food advice was also appreciated in order to keep to a healthy weight as well as allergy management. Finally the prices are very reasonable considering products are sustainably sourced.

10 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you Kit, we are so happy to have been able to help Cookie in her quest for suitable treats that doesn't affect her allergies

Rated 5 out of 5 stars

Fab products

Fab products, helpful and informative customer service. My cockapoo’s love there products and get excited when they smell a delivery!
Highly recommended

10 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you for leaving a lovely review Kathryn and we love hearing about excited pooches when deliveries arrive!

Rated 5 out of 5 stars

I wouldn't go anywhere else!!

We have been using Dragonfly Products for a while, I think it was not long after they opened!! Their treats are amazing quality, reasonably priced and arrive within a few days of being ordered!! Its a one stop shop, treats, chews, raw food, dry food, supplements, grooming any much more!! You always get a prompt response to any questions or queries i have had on any product's. I wouldn't go anywhere else for my 2 cavapoos treats and chews, they are the best!!! We can't wait to try their raw food on their next order!!

9 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you Claire for taking time to review us. We are looking forward to hearing your thoughts on your next raw food delivery and hope that the pooches approve!

Rated 5 out of 5 stars

Great service and products

Dragonfly are great! The service is always excellent, the staff are very welcoming and knowledgeable. Great range of natural products.

9 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you Amy, we are so grateful that you have taken time to leave us a review

Rated 5 out of 5 stars

What a great Company this is.

The treats sold by Dragonfly are the best I have ever bought and my dog agrees.

The service is first rate and they are great at giving advice when asked.

9 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

What a kind review June - thank you. We really do appreciate you taking the time to give us feedback

Rated 5 out of 5 stars

What an amazing company

What an amazing company! This shop is heaven for any dog owner, staff are soo helpful and kind and know what they are taking about. Took in my pooch who was loved as soon as he walked in was given all the advice and help I need to start him on a raw diet. Thank you.

9 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Ah that is so nice to hear Miranda - I think we love our doggie customers even more than their humans! We really appreciate you taking the time to leave us a lovely review

Rated 5 out of 5 stars

Used dragonfly products for the first…

Used dragonfly products for the first time. Cannot rave enough about them. My dog especially loved the yak bar. Kept him entertained for hours.

9 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you so much for taking the time to leave us a review and we are so happy to hear that the Yak Bar was a hit!

Rated 5 out of 5 stars

Great company - thank you.

I have been purchasing healthy dog treats from dragonfly for my two dogs for a long while now and they have always been really helpful with advise, friendly and efficient.
And most importantly my dogs LOVE their treats that come quickly after ordering in what they see as "the magic box of lovliness has arrived" it's like a party at our house when the postie delivers from them.
I have also recently started using their flea off supplement for my dogs too and so far so good!
*Cheaper than other exact same products*.
Will continue to use and recommend Dragonfly products to all that want safe & healthy treats for their best friends!

9 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

What an utterly lovely review - thank you so much for taking the time to leave us such in depth feedback.

Rated 5 out of 5 stars

Would 100% recommend

Order and/or collect all my dogs food from here now, always got plenty of stock and a large variety too! The staff are always very friendly and helpful online and in store and all their products are always really well made and packaged great too! Lastly, the prices are pretty decent as well, cheaper than most other places I’ve seen or used! Would definitely recommend.

9 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you so much for leaving us a review Rebekah, we really do appreciate it

Rated 5 out of 5 stars

Tasty and Healthy Treats

Lovely friendly staff, well stocked shop full of treats and chews that my dog loves. We also get our dog food from there too and can order online if we don't get chance to visit them.

9 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you for leaving us such a lovely review, we always enjoy seeing your crew when you visit us :)

Rated 5 out of 5 stars

Best healthy dog treats in the UK!

Stumbled across this company online whilst looking for healthy treats to assist in training our new Schnoodle. As a first-time dog owner, the choice of dog treats seemed endless, but I knew I wanted to avoid supermarket food. I called Dragonfly and spoke with Laura and she gave some helpful advice over the phone and I placed an order online, all arrived promptly with DPD and the recommended yak chews have also been a real hit with Elkie and certainly keep her entertained. I have now placed subsequent orders and all have been smooth transactions. These guys/girls certainly know their stuff and thankfully no more trips to pets at home!

8 November 2020
Unprompted review
Dragonfly Products Ltd logo

Reply from Dragonfly Products Ltd

Thank you so much for the review Chris, we love seeing the photos of Elkie and are so pleased she is thriving on our food

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