DPD UK Reviews 

2,577,373
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 444,314 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service, often highlighting accurate one-hour time slots and timely arrivals. Many people appreciate the professional and polite staff, who are frequently described as helpful and courteous. Reviewers often note the overall excellent service, with drivers going above and beyond to ensure a smooth and pleasant delivery experience. However, some customers also noted issues with delivery, including parcels being left in incorrect locations or going missing entirely. There were also instances of significant delays, with deliveries not arriving as promised. A few people mentioned concerns regarding product quality upon arrival, such as defrosted items or damaged packaging.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many praising prompt and on-time deliveries, often... See more

Staff

Users describe positive interactions with staff, frequently praising drivers for being polite, courteous, and... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed, reliability, and efficiency.... See more

Product

People report ambiguous experiences with product quality and delivery condition. Many customers received... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers reporting positive experiences, stating... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The guy was professional to find address because our address is complicated but he finds it easy and well, and he was on time when app said 9:45 he came exactly 9:45. Today we are really happy

Rated 4 out of 5 stars

The driver is impatient. Ringing and knocking the door; it takes me a minute or so to get there as I'm recovering from surgery.

Rated 5 out of 5 stars

Your courier Catina is outstanding! She has delivered to me many times, always prompt, courtesy & always, always with a smile, polite, a lovely, lovely lady. Please in some way let her know from yo... See more

Rated 5 out of 5 stars

Great delivery of fresh chicken goods. Lovely delivery driver David brought it bang on time, very nice chap one of the best deliveries from DPD. So thank you. DPD improvement suggestion, if you a... See more


Company details

  1. Courier Service
  2. Logistics Service

Written by the company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just visit dpd.co.uk

DPD UK

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3M reviews

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4.4

All reviews

(2,577,373)

431,500 reviews in the last 12 months

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Rated 1 out of 5 stars

gousto delivery left outside

We had a gousto delivery which was left outside someone else's house in the sun. We didn't find it until two hours after delivery. No text message either to say it had been dumped in the courtyard . We live in a housing complex of 8 properties and we are in Rooftops, on the third floor

18 July 2026
Rated 1 out of 5 stars

total disgrace

total disgrace. i had an email to say my parcel was deleverd and put in my shed, i asked to left in greenhouse. the photo they sent was my parcel in someone elses garden. i called them on the day and gave me some bull story that the driver will pick it up, didnt happen. next day i phoned again and they said they could not get intouch with that driver. gave no reason.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Delivered my parcel to a complete…

Delivered my parcel to a complete different address which wasnt even on my rd. The customer service team were helpful. They called the driver and made sure he delivered it straight away. Customer service were 5 stars but delivery i would give 0 but no option for that

17 July 2026

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