Parfumerie Douglas Nederland Reviews 

After I have done a complaint, I have been answered so fast and my delivery is completed. This is exactly what I have been expected from Douglas. Thank you

I can find everything in their website. They always send testers. Reliable company.

I've never had a problem with Douglas until the last moment where I've been contacting them for a month and a half about my package that hasn't arrived. For the last 2 weeks, no one is replying from costumer serwis. Although I sent the 5th message, I even called the lady from CS said I'll get it for sure It's been 5 days now and still nothing. I am very disappointed and frustation with the cooperation with costumer service.

Placed an order on the 7th of June, DHL failed to deliver although the address was correct, Return was confirmed on the 16th of June. It has been over a month and I am still waiting for a Refund. Meanwhile, I am totally ignored by the Customer Service. Awful experience, never buy from these joke-of-a-shop again. Avoid shopping here if you value your time and customer experience.

Update: I've contacted the Customer Service as advised by their response and still zero reaction. Do not fall for it, they will not make it right. Avoid at any cost.

received an incomplete order a month ago, sent 3 emails to the customer support and called once. They promissed that the missing item will be send to me...where is it? still waiting

I am without a birthday present because of you are not professional at all, there are far better online parfumeries than you, it is definitely the last time I order with you.
i pay €135 for a fragrance to be told that the courrier probably did not understand where to deliver it, as the address is confusing.Now, I am coming to a birthday party without the present, as they need to do an investigation.

Btw, the address in absolutely fine unless you are unable to read.

You should prepare a more decent response, and not treat your clients like fools.

Poor Customer service.

An incredibly expensive perfume ''disappeared'' and customer service basically said, ''sorry, can't help it, You should have been intelligent enough to save the box it was delivered in.'' If you send a picture of a box that you opened in order to take out your perfumes only to find out that they aren't included, doesn't that defeat the entire purpose of seeing whether or not the box delivered was opened by another person?

The parcel service was willing to start an investigation in the delivery of the parcel which had been faulty as well, but Douglas refused to start one even though a case had already been made at the parcel service.

The parcel service itself did a poor job of delivery as well, but if the sender of the parcel is unwilling to investigate further, then the party sending the parcel is to be held accountable.

Some of the customer support staff was genuinely comprehensive of the situation however, but they couldn't assist further due to management essentially sticking it to me with their unreasonable policies.

Would have expected more from this store since I always make my purchases here which can literally be seen in my order history on my Douglas account so why would I ''make up a story'' regarding this one, they implicitly communicated.

They completely ruined shopping for me here. I lost a lot of money and a bunch of time; they lost a regular customer.

I bought a bottle of perfume and it was sent from Parfumdreams. I received another bottle from the same brand and immediately contacted customer service. It turns out they put the wrong product information online, however, it took me 3 times to give more information and keep asking them about the investigation. Now 3 months later, I only received a new gift card for the amount I paid with the gift card, but another 115 euros are still not being refunded.

As with others on this platform, order never got delivered and I get ABSOLUTELY NO REPLIES FROM CUSTOMER SUPPORT!!!!! Order not delivered since 17 April!!! No emails replied from 22 April!!! I’m very angry, what a total scam!! DGLNL0008648096

I placed order with Douglas which was supposedly delivered by DHL on Monday, which as is the case with 60% of DHL deliveries, did not arrive. So according to DHL I should wait a day. Which I do. Still no delivery. So I send an email to klantenservice as Douglas suggests. No response. So I send another email the next day. Still no response. It is now Thursday, I have not received my order and I have not heard anything from Douglas. Surely this is not acceptable!

The packed not delivered 25 days later still not resolved...
My order number is: DGLNL0008481442
I am very disappointed... I have placed the order for over 236 euros. The package never arrived. I am trying to contact the CS by email and phone, but I am constantly being put on hold- because as they say, they are too busy to help me now :(
After several escalations on the social media, the case was finally resolved.

For the second time I did not receive delivery, zero contact with customer service. The website says 2 days waiting for a response. First order case resolved only after 2 weeks. Today, again, no one replied to the email. Terrible online customer service. I guess they drink coffee instead of working. I ordered something last time

Very fast delivery. Ordered many times from douglas.nl and never had any problems with my purchases.

Terrible customer service. It took me a long time to find their phone number in the first place. Once I have, I made a call and the employee that answered asked me for the order of my number. While I was looking for it she hang up. I tried calling again, but the line closed right after. Now... I understand it was Saturday, but I called at 13:40. That is 20 minutes before 14:00 closing time. I was very annoyed at this, especially since this was about a return which had to be made in time.

I could not buy the products I was looking for in two Douglas' stores near me, which was disappointing. But I purchased my products online and Douglas' service was excellent.

Fast delivery, good products, staff on store are way more helpful and friendly than ici paris.

Easy to buy, many products and fast delivery.