dotmalls.com Reviews 

There was nothing to dislike about this shoe. The added height gives extra support with walking. Total comfort with the fit. I will order other colors. I have recommended to friends and family

I ordered "Comfort Orthotic "sandals. They are the cheapest, most uncomfortable sandals ever. I took one out of the bag, put it on and put it right back in. Plastic and cardboard. UGGH. When I contacted the company to return for refund, they told me I would have to mail to China at a cost of $80-$100 or they would give me an $8 refund. I refused given I had paid $56. They then offered $15 again I refused. Finally $20 and I accepted because I was tired of dealing with them. HORRIBLE! They refunded immediately. Shoes will go to a thrift store. Maybe someone can wear them once before they fall apart.

Total scam! Cheap uncomfortable shoes. Not as described at all. They come from China not US and to return them will cost more than the shoes. DO NOT BUY!!!!!

Shoes are not orthopedic or canvas. They are literally ugly plastic shoes! Customer service was rude beyond belief. Worst CS call ever and no return. DO NOT PURCHASE ANYTHING FROM THIS SCAM COMPANY!

I ordered "Comfy Orthotic Sandals". The price with shipping and taxes came to $57 US Dollars.
They advertised that the shoes can be returned within 30 days if not used and with original packaging.
The shipping time was very fast.
Unfortunately, that's really the only positive thing I can say.
The sizing is much too large. The quality is very very very very very disappointing. They don't even have a real buckle - it's more like a toy doll would have.
To say they are orthotic is not accurate whatsoever.

I reached out to customer service and asked to return them for a refund. Their customer service replied that the return policy is to ship them back to China for $50. As an option, skip sending them back and they were willing to refund $8.
I have tried contacting them again and waiting to see if they will be fair on the refund or pay for the return themselves.
I would be very cautious about using this company. I will be certain to order from a risk-free, full refund guaranteed company in the future.

Cheap shoes and misleading advertisements. Return is to China. .I don't think any human can walk to far in the ones I ordered. Only money I can retrieve is when I do next year tax return by giving them to a center.

Cheap shoes. Billed as orthopedic? Not on your life. No cushioning inside at all. Never again.

So, I saw the shoes and read reviews on the site to confirm sizing and they had a return policy (within 30 days), the shipping would be my responsibility. I am not sure what I missed but upon the shoes being too large I contacted customer support regarding a return.

The reply I received is they are sorry about the problem, however, if I wish a refund the shipping is my responsibility. Understandable. HOWEVER, what I do not believe is that it is $50 to $80 for return/stocking fee. They did offer me $8 to keep the shoes.

I would not recommend this company because if the shoe does not fit you are out of luck.

If I could give a zero rating I would.
I ordered 4 pair of sneakers advertised as orthopedic. I have terrible feet. Shoes arrived in a timely manner and came today. BUT they are not orthopedic, so cheaply made they'd probably fall apart. Website says no refunds on sale items. ALL of their Shoes are on sale. No call back from customer service yet. Called Discover to file a dispute. I'm usually wiser. Do not order from this company, they are scam artists.

Shoes look great but they don’t fit my feet. No paperwork arrived with the package so it took me a week of sending emails for them to respond as to how to return the product.
Until I included a photo of the shoes, they did not respond to my emails. Odd. As for returning, forget it. I bought two pairs of shoes and am told it will be $50 to $60 to return it, but they will give me an $8 credit.
The company is from China, which I missed when ordering. Run!!!!

I had an issue with my order and reached out to the customer service team. They were quick to respond and went above and beyond to resolve the issue. I was very impressed with their level of service and will be recommending this company to all of my friends!

I just got my package yesterday. it almost 11 days. but I received my shoes and all is good!

The shoes purchased are made out of some sort of man made material, non-supportive and too small. These are not the quality that is advertised. No receipt in the package that was a plastic bag and shipping tape. Return must be done in 30 days. Very scammy company. I will have to dispute the purchase as I have no other way to handle. Very deceptive!

I bought a pair and omg they are so comfortable I have to them on from the time I get up to the I get ready for bed. So light so so frigging comfortable. I ended up buy myself,3 more pair my wife a pair my ,12 yr old a pair definitely recommend these shoes

Please do not buy from this company. Bought a pair of shoes in a larger size and still too small and received with no invoice or information as how to return. in researching this information it would cost more to return then the cost of the shoe. they clearly do not want product returned. this company is a total ripp off. Wish I read the reviews before ordering from this company.

They fit perfectly and are extremely comfortable. I immediately ordered 2 more pairs in different colors. I highly recommend these shoes!"

Shoes did not fit and I was informed that they would only refund $8.00 of my $76 purchase. The reason is that the purchaser bears the cost of return and the return charge is usually $50 - $80 so it is better to just keep them and get an $8.00 refund even if they do not fit.

Absolutely love these shoes!! They did not disappoint! And they are so comfortable! My picture doesn’t show the true colors that good but they are as described and look exactly like the sellers picture!"

YES. I WAS SCAMMED.. I ordered 2 pair of orthopedic shoes. The site shows these great doctor recommendations on these orthopedic shoes… NOTHING WAS TRUE.. I was sent 2 pair of shoes that were 2 sizes to small.. & have no orthopedic soles.. I did not get a receipt.. or an order number.. I will cancel this payment on my credit card..

Ordered New Women’s Autumn Low Heel Round Toe Breathable Sneakers in White in Size 9.
They’re Very Uncomfortable And Don’t Fit!!
Having Trouble Trying To Get A Refund From This Company.
Took Forever To Receive Them Also!