Absolutely amazing customer support and service. Unfortunately, I wasn’t comfortable using the Dosaze pillow and had to return it. Still searching for the right pillow to support my neck and prevent m... See more
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At Dosaze, we believe it's our job to innovate for the common -- and the uncommon -- good. That's why we design and engineer innovative pillows and sleep technology that empower you to sleep, feel and live better every single day.
Contact info
12705 Bluff Creek Drive, 90094, Playa Vista, United States
- hello@dosaze.com
- www.dosaze.com
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Replied to 97% of negative reviews
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I purchased a mattress protector based…
I purchased a mattress protector based on a third party recommendation. Unfortunately The product didn’t work for my needs and I had to return but the customer service is incredible! They worked with me quickly to get the issue fixed and got refunded quickly. Very satisfied with the incredible customer service.
I love this pillow sleeping on my back…
I love this pillow sleeping on my back it’s amazing! It just didn’t work out for sleeping on my side. Customer service was amazing and ensured I got the right size and made return easy.
Michael
Michael, was beyond helpful in trying to find a pillow to help with my neck issues. Great product and customer service
Customer Service is great!
Customer service was excellent
Customer service was excellent. The pillow didn't quite fit my needs, but they are certainly high quality products. The refund policy is user-friendly, and they stand behind their word.
Great pillow even better customer service
The customer service team was wonderful and helped me to pick the pillow that would work best for me when the one I ordered wasnt a fit. After suffering a neck injury struggling to find a pillow has been such a chore, they made the task a much better experience. The exchange was seamless and shipping was quick. Now I have less (if any) neck pain when I wake up!
Highly Recommend
I can’t stress enough how great of a company Dosaze is. From the purchasing process all the way to customer support it is by far a 5/5 experience
Exceptional customer service
Exceptional customer service. They respond very quickly and are always helpful. High quality products. While the sleep mask didn’t work out for me I love my pillow!!!
The customer service was exceptional…
The customer service was exceptional and their sustainability approach was commendable. Unfortunately the pillow was not the right fit for me as I am very tall but I cannot fault the company and its speed in offering a refund. I wish them all the best for the future
Easy return process
Easy return process. Sheets were nice just did not have the cooling that I was expecting.
Excellent customer service
Excellent customer service. I have ordered pillow but unfortunately it's tall for me. With just two emails they have refunded my full amount. I have never seen such a smooth customer service ever before. I will definitely consider Dosaze in future as well to order. Excellent customer service team. Thanks
While the pillow did not work for me customer service was great
While the pillow did not work for me, customer service was responsive and my refund was initiated quickly. It's only been 2 days since it was initiated so we'll see if it comes through; I assume it will.
Amazing company with S-tier customer…
Amazing company with S-tier customer service.
Unfortunately, my topper wasn't the best fit for my body. I have a back injury that I'm healing. Thought this topper would be the perfect thing to push me across the line. Unfortunately the zone placement of the stiffer support wasn't right for me and my journey.
Dosaze listened to me. Didn't push. They took care of me. I love that they honor sustainability and helping the community. I'll be recommending them and purchasing other products in the future.
Customer service top notch if needed
My first dosaze pillow was fab for a year! I replaced and then that pillow just wasn't enough. More of a me problem than Dosaze. The return process has been nothing short of amazing and I highly recommend Dosaze.
Contoured orthopedic pillow
The contoured orthopedic pillow was the perfect combo of support, firmness and height! It shipped quickly, and I really appreciated how there was no smell/off-gassing! That's a big problem in other brands. The pillow also stayed cool all night. Really worth the price!
Excellent Customer Service
I'd like to express my appreciation for the excellent customer service I received in the return process. I was clearly guided with my options and was able to donate the product to a local charity and receive a full refund. I like how the Dosaze company is being considerate of the environment and not discarding return items.
I accidentally bought the two travel…
I accidentally bought the two travel pillows and decided to not order the larger size pillows. I am on the hunt for the shortest possible pillow and the travel height was just too high for me. But the pillow was extremely comfortable!
I was quickly given a refund and told to pass along the two pillows as they believe in sustainability. I am happily bringing the travel pillows to our homeless shelter, the smaller pillows with the travel bag would be so helpful for them!
The replies were quick, it was a real person!
The pillow didn't work but their customer service is excellent!
The pillow I got did work for me and I had to return it. They offered other pillows to try but I didn't want to at this time. I may try another at a later time. They made the return process easy and there were polite and professional! That's a great quality especially nowadays!
Great customer service
The pillow was not for me. But the customer service was amazing.
Exceptional Customer Service, Even when the Pillow didn't work for me.…
Although the Dosaze pillow wasn't the right fit for my personal sleep needs, I can't say enough about the outstanding customer service I received. From the beginning, the team was responsive, kind, and genuinely interested in helping me find a solution. When it became clear the pillow wasn't going to work for me, they made the return process incredibly easy and even issued a full refund without requiring me to ship the pillows back, encouraging me to donate or gift them instead. I really appreciated their commitment to sustainability and their willingness to put customer satisfaction first.While the pillow wasn't a match for me, I would absolutely recommend Dosaze based on the exceptional customer service and integrity they demonstrated throughout the entire experience.
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