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Dortech Direct Reviews 3,753

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 663 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting its effectiveness and excellent value. Many highlight the quick and efficient delivery service, often arriving earlier than expected and well-packaged. The overall service, from initial ordering to helpful advice, is frequently described as excellent and reliable. However, some people were dissatisfied with certain aspects of the delivery, mentioning damaged goods in transit or delays. A few customers also reported receiving incorrect items or products past their expiry date. There were also occasional comments about products not performing as expected or issues with pricing discrepancies.

What people talk about most

Product

Reviewers highlight positive aspects of products, often praising their effectiveness, good value, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting prompt and quick... See more

Service

Clients share positive opinions on service, frequently highlighting its speed, efficiency, and helpfulness... See more

Quality

People report positive experiences with quality, praising products that perform as described, such as... See more

Price

Users describe positive interactions with price. Many customers found products to be well-priced, very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price, fast service. Cleans any fingerprints off the glossy finish kitchen units with a light spray and single wipe, no smears or streaks. Left the car windshield, windows, and mirrors spotle... See more

Company replied

Rated 5 out of 5 stars

Absolutely spot on! Ordered material and it arrived the day after!! Can't fault these guys one bit. Helpful from start to finish. Regular communication throughout the order process. If you have the go... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase of 5 cans. This time I used internally to remove plaster overspray/paint off internal Juliet balcony doors. It worked an absolute treat and with very little effort, basicall... See more

Company replied

Rated 5 out of 5 stars

Easy ordering & delivery arrived earlier than expected. Brilliant lifters my only complaint is as soon as I opened one of the boxes the latch to the box snapped off so now the box wont stay closed. I... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Building Materials Store
  3. Construction Equipment Supplier
  4. Door Supplier
  5. Fire Protection Equipment Supplier
  6. Tool Store

About Dortech Direct

Written by the company

Dortech Direct Ltd

A leading supplier of high-quality construction materials, specializing in glazing, sealing, and maintenance products for the building and architectural industry.

Our Product Range

  • Silicone Sealants & Adhesives – High-performance sealing and bonding solutions from Dow Corning, Sika, and Illbruck.
  • Membranes & Insulation Barriers – Advanced air and moisture barrier systems.
  • Glass Lifting Equipment – Vacuum lifters, suction cups, and lifting frames.
  • Glazing Tools & Accessories – Tools, gaskets, tapes, and setting blocks.
  • Glass Balustrade Systems – Frameless balustrades for architectural projects.
  • Window Cleaning & Maintenance Equipment – Squeegees, scrapers, and water-fed pole systems.
  • Fire Safety & Security Solutions – Fire-rated glazing products and security materials.
  • Construction Chemicals & Coatings – Adhesives, primers, and protective coatings.

Why Choose Dortech Direct?

  • Industry Expertise & Innovation – Over 30 years of experience in architectural glazing.
  • Premium Quality Products – Stocking materials from leading manufacturers.
  • Fast & Reliable UK-Wide Delivery – Next-day delivery on many products.
  • Competitive Pricing & Cost Savings – Direct partnerships with manufacturers.
  • Dedicated Customer Support & Expert Advice – Glazing specialists available.
  • Sustainability Commitment – Promoting eco-friendly construction solutions.

Who We Serve

  • 🏗 Glazing Contractors & Installers – Sealants, adhesives, and glazing tools.
  • 🏠 Architects & Specifiers – Glass systems and architectural solutions.
  • 🔧 Builders & Construction Professionals – Premium materials for projects.
  • 🏡 DIY Enthusiasts & Homeowners – Professional-grade home improvement products.

Our Mission

We aim to supply high-quality, reliable, and cost-effective materials that enhance project efficiency and performance, with exceptional service and technical expertise.

Contact Us

📍 Head Office:
Dortech Direct Ltd, Unit 14, Old Fieldhouse Lane, Huddersfield, West Yorkshire, HD2 1FA, UK

📞 Customer Support: 0330 128 12 12

📧 Email: sales@dortechdirect.co.uk

🌐 Website: www.dortechdirect.co.uk

Elevate Your Construction Projects with Dortech Direct's Premium Building Materials

Written by the company

Your Trusted Partner for High-Quality Construction Supplies
At Dortech Direct Ltd, we specialize in providing top-tier construction materials to builders, contractors, and DIY enthusiasts across the UK. Our extensive product range includes: Partner with Dortech Direct Ltd for all your construction material needs and experience the difference that quality and service can make.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

poor service.

After buying a hand glass lifting sucker I was immediately received a email saying due to suppliers it will take 3 weeks to arrive . I had to phone doortech direct after the 3 weeks for a update and the said it could take another 4 weeks to arrive .very poor communication with customers and a very poor service.

15 April 2026
Unprompted review
Dortech Direct logo

Reply from Dortech Direct

Thank you for taking the time to share your feedback. I’m very sorry for the frustration and inconvenience caused by the delay to your order and the lack of clear communication throughout the process.

As outlined in our emails sent on 30th March and 16th April, we experienced unexpected supply chain issues that significantly impacted our delivery timelines. However, I fully recognise that this does not excuse the inconvenience caused to you, nor the need for clearer and more proactive updates from our side.

We understand how disappointing it must have been to wait beyond the initial timeframe and then have to contact us for further information. This is not the level of service we aim to provide, and your feedback highlights where we need to improve.

As confirmed, your refund has now been processed, and we hope this has been resolved to your satisfaction.

Rated 1 out of 5 stars

late delivery

Despite paying for 3-5 day delivery we received the Sika sealant after 12 days. This caused us a stoppage in our production. Not acceptable.

2 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your feedback, and we’re very sorry to hear about your experience.

We understand how frustrating and disruptive this delay must have been, especially after paying for a 3–5 day delivery and relying on the product to keep your production running. A 12-day delivery is not acceptable, and we sincerely apologise for the inconvenience and the impact it caused your operations

We are currently reviewing what went wrong with this order to ensure it doesn’t happen again

Rated 5 out of 5 stars

Right product for use

Received the product and all is okay thankyou

2 April 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your 5-star review, we’re glad to hear the product arrived safely and everything is okay. We appreciate your support!

Rated 1 out of 5 stars
Dortech Direct logo

Reply from Dortech Direct

We’re sorry to see your review, but we would like to clarify the situation for transparency.

The product supplied was clearly advertised and sold as short-dated, and this was known prior to purchase. Which is why they are offered at a heavily reduced price.

Following your complaint, the matter was reviewed externally via a PayPal case, which was resolved in our favour, confirming that the item supplied matched the listing and description.

We also note that multiple reviews have been posted regarding the same order. While we respect all feedback, this does not reflect separate transactions or experiences.

We always aim to be clear and fair in our listings and are happy to assist any customer who has questions before purchasing.

Rated 5 out of 5 stars

Great glass suckers

Great glass suckers, really sturdy and a great price

13 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for your review! Great to hear you’re happy with the glass suckers and found them sturdy and good value

Rated 5 out of 5 stars

Good delivery time

Good delivery time, arrived in good time and well packaged.

31 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your feedback we’re glad delivery was prompt and everything arrived well packaged.

Rated 5 out of 5 stars

Great product

Ordered on website and delivered within a few days . Great product dose what it says.

31 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you! We’re glad your order arrived quickly and the product met your expectations

Rated 1 out of 5 stars
Dortech Direct logo

Reply from Dortech Direct

Thank you for your feedback, and we’re very sorry for the confusion and delay.

Unfortunately, your original order was damaged in transit, which prevented it from being delivered as expected. As soon as this was identified, a replacement order was issued and has now been delivered.

We sincerely apologise for the inconvenience this caused and understand how frustrating this situation must have been. We appreciate your patience and thank you for bearing with us while we resolved the issue.

Rated 5 out of 5 stars

Great service

Great service, keen prices

11 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for your kind words we appreciate your support and are glad you’re happy with the service and pricing

Rated 5 out of 5 stars

There was a problem with one of the…

There was a problem with one of the screws. A new one was sent with no quibble and foc.

10 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your feedback. We’re sorry about the issue with the screw, but glad we could resolve it quickly and get a replacement sent out for you.

Rated 5 out of 5 stars

Titan window restrictor

Ìtem arrived quickly, as described

10 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for your review we’re pleased your item arrived quickly and as described.

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, items well packed & no leaks. Good value.

27 March 2026
Dortech Direct logo

Reply from Dortech Direct

hank you! Great to hear everything arrived well packed, on time, and good value.

Rated 1 out of 5 stars

The response between retailer and…

The response between retailer and customer...wasn't as responsive as I wanted.but thee company was good with my complaintaint and have been amazing with everything directly and has made everything amazing for me and glad to have 1 on 1 response for interaction great company to corosponde with
Alix harvy

27 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thank you for your feedback, Alix.

We’re sorry to hear that our response time wasn’t quite as quick as you would have liked, but we’re really pleased that we were able to resolve your complaint and provide you with a positive outcome.

We always aim to communicate clearly and directly with our customers, and we’re glad the one-to-one support made things easier for you.

We appreciate you taking the time to share your experience and hope to be of help again in the future.

Rated 4 out of 5 stars

allready have Doortech on most of my…

allready have Doortech on most of my scout HQ doors.

10 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for your review and for choosing Dortech for your Scout HQ doors.

Great to hear you already have our products installed on most of your doors. If you need any support with additional doors or anything further, feel free to get in touch we’re always happy to help.

We appreciate your continued support.

Rated 5 out of 5 stars

Very quick despatch

Very quick despatch
Great packaging and very quick delivery. Kept informed of delivery time all the way.

25 March 2026
Dortech Direct logo

Reply from Dortech Direct

Thanks for your review. We’re pleased everything arrived quickly, well packaged, and that you were kept informed throughout.

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