Delivery was fast, and came to me before the estimated time. It's a great comfortable mattress.....but....it doesn't reshape itself, after sleeping or turning the mattress, so the curve of the body... See more
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About Dormeo UK
Written by the company
Written by the company

Contact info
Wye House, 376 London Road, HP11 1LH, High Wycombe, United Kingdom
- 0800 625 0134
- customer.service@dormeo.co.uk
- www.dormeo.co.uk
Replied to 100% of negative reviews
Typically replies within 48 hours
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Dormeo king size mattress topper
Top quality product, seems to be as advertised. And it does what it says on the website. The delivery was very good service. A1 seller.
Excellent service
The delivery on time, when ordering on the phone was lovely and polite and very informative.
Excellent product and excellent…
Excellent product and excellent service. Would highly recommend.
All was as expected delivery was well…
All was as expected delivery was well within the time expected .I bought the mattress topper for my granddaughter as she has had surgery recently . She is very pleased with it.
Excellent value
Very easy to order, quick delivery, topper extremely comfortable, really pleased, highly recommended
Had issue with my order being processed…
Had issue with my order being processed and when I contacted customer service the staff member called Curtis was very rude and blunt and did not want to help me at all I wouldn’t bother ordering again and would not recommend them due to rude staff

Reply from Dormeo UK
Dormeo.
The Customer Service team at Dormeo have been wonderful, the help they have given me is absolutely fantastic. Would recommend 100%.
Very comfortable mattress.
Very comfortable mattress. My body is already thanking me.
I chose the medium firmness & it's just right. Great customer service also.
Thanks Dormeo.
Very helpful and polite young man
Very helpful and polite young man. Knowledgeable about products and offers. Actually saved us money explaining differences in mattresses.
Really disappointed with the Dormeo…
Really disappointed with the Dormeo experience I had.
I bought a Dormeo Silver Plus Memory Foam Single Mattress from Argos less than 3 months ago, and it quickly developed a noticeable issue — around a 40cm area in the centre where the foam has significantly sunk, with nearly 2cm of depression. It’s uncomfortable and not what you’d expect after such light use (solid base, lightweight adult user).
We’ve purchased several foam mattresses before and they’ve always held a solid, consistent shape. This one, however, seems to use a foam “slat” style base, reducing density in what is already quite a thin mattress.
After being told we’d hear back within 48 hours from the quality team at Dormeo, it actually took over a week and several chases by Argos. The response? That this level of change is “normal” and within their 5–15% tolerance.
That said, credit where it’s due — the Argos customer care team stepped in and really exceeded expectations, restoring my faith that good retailers will take responsibility and act when it matters.
A frustrating start, but a much better finish thanks to great customer service.

Reply from Dormeo UK
Terrible the delivery company contacted…
UPDATE
They are not responding to emails and now have received a delivery text to say the put the superking mattress booster through my letter box :-) :-) my house is surrounded by cctv I have looked at it as would of been funny to watch they have not been to my address as I’m getting no response from them and they have kept my money I am now doing a money claim online CCJ claim against them
Terrible the delivery company contacted me to say delivery would be Thursday 19th between 7am and 7pm meaning I had take day off work it didn’t turn up now it seems Dormeo also don’t want to refund me so now down a days wages and price of the topper I’ve asked twice for a refund now seeking guidance from my bank and trading standards

Reply from Dormeo UK
DX couriers were excellent .Fantastic…
DX couriers were excellent .Fantastic product easy to order totally pleased with my purchase
From ordering the mattress toppers to…
From ordering the mattress toppers to delivery the service was second to none couldn’t ask for any better service.
Great shopping experience
Great shopping experience, from ordering on line, tracking my item and great delivery service from a very professional delivery driver..
Brilliant quality goods at a great price.
Great advice
Website had problems so called the advisor, very helpful advisor great advice and prompt service.
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