doorstead.com Reviews 26

The worst experience I have ever had with any company.
Doorstead managed to combine incompetence, indifference, and a complete lack of accountability into what should have been a straightforward property management relationship.
Over the course of my experience, they consistently failed to protect my interests as the property owner, ignored documented evidence when tenant-caused damage occurred, and repeatedly shifted costs back onto me. Even when presented with vendor reports, photographs, and prior history, they seemed far more interested in closing tickets than investigating facts.
Communication was slow, inconsistent, and often contradictory. Different representatives provided different explanations for the same issue, forcing me to spend countless hours chasing answers that should have been readily available from a professional property management company.
The final straw came during the transition of management. A tenant made a partial rent payment through Doorstead, I was told one thing, then another, and ultimately learned the payment had been refunded directly to the tenant without my knowledge or consent. Rather than proactively communicating what happened, I had to repeatedly follow up to uncover the truth.
Every issue seemed to follow the same pattern: delays, confusion, excuses, and costs borne by the owner.
I hired Doorstead to make property ownership easier. Instead, they created more work, more stress, and more expense than if I had managed the property myself.
I cannot recommend Doorstead under any circumstances. My experience was that they consistently failed to act in the best interests of the property owner, and I would strongly caution anyone considering their services to look elsewhere.

This is without question the WORST experience I have ever had with a property company. I am genuinely stunned at the shadiness and general incompetence in their own ability to get rent a home. They tried to add a thousand dollars to rent after signing a lease and then when asked for a refund on the deposit since they decided to illegally change the lease terms, they said I have to provide the receipts and prove I've made one. What an insane scam. Do not use this company under any circumstance.

The main key point here is reliability. Doorstep is an agency you can rely on and it’s very efficient and quick at finding high-quality tenants as well as responding to any type of query both on the tenant as well as the landlord side so yes, definitely would recommend it.

I had a great experience renting through Doorstead over the past year. From start to finish, their team was professional, responsive, and easy to work with. Anytime I had a question or needed assistance, they handled it quickly and efficiently, which made the entire process stress-free.
It’s clear they care about their tenants and take pride in providing excellent service. I always felt supported and appreciated how smoothly everything was managed throughout my lease. I would absolutely recommend Doorstead to anyone looking for a reliable and professional property management company.

Worst company ever. Please don't believe them. They purposefully put the lower amount on the rental property and insist you to file with them (With$35 for each applicant). Once you have paid the amount then they say that they are sorry for the typo and the price of rental property has increased by 44%.

Very helpful! Their customer service is great and always replies quickly if you have any questions.

excellent service
Quick response at any time email is sent
This is my second time using door stead for a tenant placement and it's been an awesome experience

They always answer my email requests very fast, and have been great at getting issues resolved quickly. They are always a pleasure to work with. A rep even stayed back at their end of their shift to ensure the vendor for me was on site, and I was taken care of.

Ease of process and timing

I have very good experience with Doorstead through out the whole tenant placement process. very good customer services.

Sally Moh

We have been tenants working with the wonderful team at Doorstead for several years. We continue to find the team to be responsive, proactive and really easy to work with. Doorstead has an incredible group of dedicated customer service professionals who really know how to get things done! Hats off and so many thanks to the Doorstead team for making the hard stuff easy!

I had a great experience with Doorstead. From the time I applied to when I was approved was only a matter of three days. They were responsive, and answered all of my questions thoroughly. The entire process was incredibly seamless and simple.

Great customer service. Great results.

Liked: the property continued to be shown even when we are reviewing applications. It helped as some applicants changed their minds at the last minute.
Dislike: - not having a single contact dedicated to the property, often resulting in missed communications, or duplicate messages.
- problems with doors not locked and not double checking. We had 2 instances of finding the door wide open when we got there!

This company is a scam. They made me sign an agreement and didn't provide the service as promised. I terminated the contract and they wanted to charge me for the photos that I never received.

If I could give them ZERO stars I would! They ABSOLUTELY SUCK! Do not waste your time or your money.
The concept sounds great, but that’s it.
The customer service agents are totally pathetic, especially Jennica.
Their contract is beyond and they had no one to present. I was better off doing it myself.

STAY FAR AWAY FROM THESE CLOWNS! All of these bad reviews should tell the story

they are absolutely horrible impossible to get set up with them so I canceled it and now they are spamming me by phone and email as if I was already a customer after they confirmed the cancellation. Their own employees don't know their own policies from the start which is why I canceled.

I would advise everyone not to deal with this company at all. They so unprofessional they had a listing on Zillow in Richmond, California off Marina South Road I requested a tour for this last Saturday. I like the place so much I submitted an application on Monday. They told me I would have a response from them within 24 to 48 hours, to let me know if I am approved or denied 48 hours pass. I never received a message so I reached out to them asked what was the outcome? They told me the owner decided to go with the first applicant something told me that they was lying maybe because of all the bad reviews I read on them before I even applied so I have my daughter. Use her account and reach out to them on Zillow to ask if the place was still available and sure enough they told her yes still available and would you like to set up a tour? I was so disgusted that I had been lied to so I reached out to them and told them they were so unprofessional and I felt like they were discriminating against me. Never heard anything else so for the people who’s thinking about dealing with this company do yourself a favor and don’t there’s something ain’t right about them.

This is a scam, avoid and hire a local realtor if you need assistance with leasing your rentals. No communication, no working manned phone, no replies and they tried to scam after i was notified 2 tenants were located with a bait and switch to a management contract submitted, then when I pointed after I contracted for tenant placement only, There were no longer tenants, unless I reduced the rent and this is after I started the approval process. I'm reporting them to the Florida DBPR. They refused to communicate and I lost 3 months rent while this process unfolded.

We found a beautiful house for rent via Doorstead. After numerous attempts to schedule a tour, I have given up.
They have automated their system - designed with minimal human intervention and it was successful.
I have attempted multiple times to schedule a tour of the home, only to be informed that no agent is available to provide a tour and to 'try again'. I've given up.