Door-Stop Reviews 

I have received excellent service from Sophie and the team at DoorStop. We had a dispute between ourselves and the installer regarding a front door from DoorStop. Sophie went above and beyond to resolve the issues caused by the installer. All through the process Sophie's communication was excellent. Always prompt reply to emails and always available to chat on the phone. They didn't have to deal with us direct but they did. I can't stress how helpful Sophie was. It's because of Sophie and the team we got all the issues resolved well above our expectations. Thank you so much DoorStop.

Awesome service. Needed help with identifying and supplying parts for a door-stop door that was already fitted to the property we purchased.

After trying to locate parts, eventually contacted door-stop and received a vey quick response, great price and quick delivery on replacement parts.

Even included additional parts FOC.

Great Service -highly recommended

Ordered by E-Mail, Eve very quick and efficient with the price and availability, travelled to collect the Trogen hinge. All ready and waiting, excellent service and solved problem, very pleased. Bob

Moved into a bungalow just over 3 years ago, all doors & windows had been replaced by Horsham Windows 2 years previously at a cost of £22,000. The doors were supplied by Door-Stop International, of the 3 composite doors, only one 5 years on is in an acceptable condition. The garage back door is suffering from complete adhesion failure of the rosewood grained finish. The side door is badly warped & I have had to fit additional draught excluder to fill the gaps. I contacted Horsham Windows who told me that there was only 5 years guarantee on rosewood finish doors, so that was that. I don't know who made the UVPC back patio doors, but they are warped & let the draught in badly. I had another company in to look at the patio doors, after 2 days they informed me that the patio doors needed replacing.
I now face some very large bills that I did not expect

I needed to purchase replacement glass for my front door, and Eve was fantastic at helping me in this regard as the glass was a special order. Easy to make my purchase and fast delivery. I would certainly recommend this company

I needed replacement under door seals and Eve was excellent in helping me order the right parts.

Superb customer service.

Zoe at Doorstop has been a pleasure to deal with. She has been very proactive and helpful. Highly recommend this company for their customer service.

Very helpful company, dealt with my enquiry professionally,paid for what I required delivered next day. Highly recommend this company

So I had doors fitted some time ago and the sealing strips on the frame were fraying. Luckily the name of DoorStop was on the side of the door and a phone call, email with a couple of photos sorted the matter very easily. Thanks to Eve who was involved

I needed a hinge screw for my front door, I could not find one anywhere, but when I contacted this company they went above and beyond and found me the screw and sent it out to me free of charge.
In this day and age you normally do not get anything for free.
Excellent company and highly recommended

I sent an email regarding replacement door seals on Saturday 16th Dec and Eve replied Monday morning with all the answers i needed. i replied to increase the order and about 10 minutes later t was all sorted.

Its nice to use a company and get great service as its hard to find these days and i would like to thank Eve for all her help.

I work for building firm in west Sussex and we order many doors and parts from doorstop and have done for many years, we find the service made all that easier with the help of Eve Stokes who works for you, she is patient and does her best to help us with any issues and i would honestly be lost without her help since i joined this company, unfortunately we live in an age where people are quick to complain so i just wanted to pass on my thanks to how lucky you are to have Eve at the helm.

Bought 2 Doorstop composite doors from a retailer 5 years and 2 months ago. After 5 years and a month the outer skin on one door (full sun) started to blister and peel. the second door (partial sun) also has evidence of minor peeling at this stage. The doors are "woodgrain" finish.
We contacted the retailer who in turn contacted Doorstop, their reply stated the door was outside warranty and therefore no further remedial action will be taken. I contacted Doorstop directly who said they would help but only through the reseller due to "data protection" . The end result is they would still do nothing about it.
We were under the impression these doors had a 10 year warranty but the small print says woodgrain is only guaranteed for 5 years ..... therefore not 5 years and 1 month as in our case!
From this it seems the life expectancy of these doors is not a "lifetime" but 5 years and 1 month
To say we are disappointed in this product is an understatement. Be very wary when buying from them, look elsewhere would be my recommendation.
PLEASE NOTE that many resellers / retailers supply this brand of door, please check before purchase!
I have tried uploading photos of these doors but am unable to do so for this company for some reason.

Rapid response Item ordered and received next day. Thanks

My query was answered promptly and after additional information was supplied the correct part was delivered within a couple of days

Had two doors fitted from doorstop. Good quality doors that will last us years. Would definitely recommend.

We have two doors from Doorstop, front and back. Delivery as promised, top quality doors and look great. We contacted the company about a technical question and received excellent customer support, can definitely recommend.

I have two Doorstop doors fitted and had two in my previous house, In my experience they are top quality and I'm very happy with my doors. They look great and have lasted without any problems for years. I can definitely recommend Doorstop.

I emailed the company on Wednesday with photos of a rubber door seal that I needed to replace and had an email back on the same day confirming they could supply it. I ordered it on Thursday and it arrived the following day. Fantastic service.

Brilliant professional service, the staff were so helpful and knowledgeable. Delivery arrived as promised. I can highly recommend this company and will be my first point of contact for future purchases.