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DOOGEE Reviews 

1,134
•
TrustScore 1.5 out of 5

1.6

Electronics & Technology
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Review summary

Created with AI, based on recent reviews

Considering 27 reviews, most reviewers were let down by their experience overall. Many customers reported that their products, including phones and tablets, stopped working or developed significant faults within a year or two of purchase, often related to SIM readers, battery issues, or screen failures. Reviewers frequently found the customer service to be unresponsive, unhelpful, or difficult to contact, with many complaints about ignored emails, generic automated responses, and being passed between different contacts. Furthermore, the warranty process was often described as meaningless, with the company failing to honor warranties or provide timely repairs, sometimes instructing customers to contact sellers or find spare parts themselves. Some people were satisfied with the physical durability of certain products, and a few customers had positive experiences with customer service, receiving quick responses and replacements. Additionally, some users expressed satisfaction with the build quality and features of specific phones, even stating they would continue using the brand based on past positive experiences.

What people talk about most

Product

People report ambiguous experiences with product quality and functionality, with some expressing satisfaction... See more

Quality

Reviewers mention negative feedback about quality, with many expressing disappointment regarding product... See more

Customer service

Users describe negative interactions with customer service, often citing non-existent support, poor... See more

Customer communications

Customers had negative experiences with contact, frequently reporting issues with unresponsiveness and... See more

Warranty

Reviewers highlight negative aspects of warranty, with many expressing strong dissatisfaction and advising... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible company AVOID. Product (tablet), ceased working after being used 3 times , will not refund for faulty goods. Or fix . Experience has been awful. Have been emailing since Feb until now April .... See more

Rated 1 out of 5 stars

Bought the rugged phone V 31 GT...had less than 1 year and it stopped working...had it checked and SIM reader failure .. Contacted doogee,who blamed it on my carrier (lobster) I told them it's SIM... See more

Rated 1 out of 5 stars

Bought the S100 Pro. All good the first couple of months, then, out of nowhere, it started failing, System UI crashing, no updates, some functionalities even not translated from Chinese. B... See more

Rated 1 out of 5 stars

Phone was delayed as came from Hong Kong warehouse not UK. Therefore incurred custom charges which was nearly a third of the price of the actual mobile. It was so MUCH heavier than expected and requ... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

DOOGEE smartphones, cell phone accessories, and more.enjoy DOOGEE mobile phones at DOOGEE official site.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.6

All reviews

(1,134)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Doogee is an amazing company

Doogee is an amazing company. their phones are just amazing. their phones are durable reliable and can also compete with other flagship phones from Samsung and Apple and doogee phones have a better price than other phones.

1 April 2021
Unprompted review
Rated 4 out of 5 stars

Super Brand Doogee

Doogee is awesome brand
From
Shoot 1 to S40 Lite to S40 to Y8 to X95
Then now N20 i can boldly say Doogee is best by far!
I can't wait to take S96Pro the beast
If you're not buying Doogee then you are wasting money. Get value of your money buy doogee !

1 April 2021
Unprompted review

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