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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the beef and lamb, noting their delicious taste and lean content. Many appreciate the efficient delivery service, with orders arriving on time, well-packaged, and still frozen. The customer service team is frequently highlighted for being friendly, efficient, and quick to resolve any issues. However, some customers have experienced issues with delivery, including delays, missing items, or defrosted products upon arrival. A few people also mentioned dissatisfaction with the quality of certain cuts, citing excessive fat or gristle, and some noted a decrease in the availability of specific products like free-range pork and poultry.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the excellent quality of the meat,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the excellent quality of the meat, describing... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise timely... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues like missing items, unannounced... See more

Customer service

People report ambiguous experiences with customer service. Many customers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been using DR for years. Good quality food at great prices if you make the most of offers etc. Never had any issues that have not been easily & quickly resolved by their friendly& efficient customer s... See more

Rated 4 out of 5 stars

I buy beef and lamb products from Donald Russell and they are excellent and good value. It's unfortunate, however, that they have ceased to offer free-range pork and poultry products, so I have to go... See more

Rated 4 out of 5 stars

I ordered meat regularly from D R before covid and wouldnt have gone anywhere else. Top quality, choice, price, delivery. This is my 3rd order since these days and i find some of the prices rathe... See more

Rated 5 out of 5 stars

Last minute decision to order the Beef Wellington for Christmas day. Ordered on Tuesday with discount as new Customer, delivered today (Thursday) exactly as promised. Well packaged, frozen with dry ic... See more


Company details

  1. Food, Beverages & Tobacco

Written by the company

Based in Aberdeenshire, a region renowned for its high quality produce, Donald Russell is an award-winning fine food specialist and supplier to some of the world’s top restaurants. Enjoyed by customers all over the UK, their passion for great-tasting food has earned them the status of Royal Warrant holder for almost 50 years and 34 Great Taste awards, as judged by discerning Food Critics. Their extensive range includes grass-fed British beef and lamb, locally landed seafood, fully prepared meals and much more.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

We keep coming back

We are long term customers of Donald Russell and have never been disappointed. From prepared meals, savings bundles and the range on offer, it is hard to beat.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Good Quality Meat

I have used Donald Russell for many years and have always found their meat to be first class. The website is easy to navigate. Products are no dearer than my local butcher and come ready packed for the freezer. I have recommended them to most of my friends.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Long term dealings with Donald Russell.

We have dealt with Donald Russell for a number of years now and continue to because of the overall quality of their products and the range available. Apart from fresh food we also select items from their prepared meals from time to time and we have our favorites which include good quality ones like spaghetti bolognese to their range of currys. What ever we order it is well packaged and delivered in a matter of days. The only negative I would say is the polystyrene boxes the order is delivered in are a real pain to break down into small enough bits to get the whole lot into my bin.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Food was good

Not sure if you are aware though I sent an email with photos … the box top was totally smashed in. Luckily the currier switched his route to get it to me before any food deteriorated .
Now as for the content all I had has so far been good. Thank goodness the chicken isn’t pumped with water as seems to be when purchasing in some supermarkets. No problems at all. Thank you

12 November 2025
Unprompted review
Rated 5 out of 5 stars

I have had several deliveries now from…

I have had several deliveries now from this seller - I have had the rib-eyes, the lamb chops, pork chops, short rib beef, duck and poultry and other items, it is superior quality and well priced. Always packaged extremely well - I am happy to recommend and I shall continue to use these wonderful producers.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Christmas purchase that stunned us

Last Christmas I decided to do things a little different, I looked at buying in a meal for two and I came across Donald Russell and what I saw was perfect, it arrived and was as described, an absolute bargain but there is more!! I have since bought many more items from them and as of yet everything has been exceptionally good quality, all boxed up and delivered to your doorstep in a box which keeps it frozen for you

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Consistently excellent

Consistently excellent. I am a regular customer of Donald Russell and am very happy to recommend them. Their beef is outstanding and could be served at any fine dining restaurant. Just follow the cooking guidelines and you won’t be disappointed. All of their products are top quality. Please don’t ever change!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Very good quality delivered with care and excellent packing would recommend to anybody that wants good value products

23 October 2025
Unprompted review
Rated 3 out of 5 stars

Expensive and not easy to get refund for poor meat

Most of the meat and shellfish I have bought have been excellent . It is very expensive so I wait for offers. I have had two orders where I was very disappointed with the meat and when I tried to request a refund or discussion there was no way to do it online. I took photos and decided I would probably not order again.

18 April 2025
Unprompted review
Donald Russell logo

Reply from Donald Russell

Hi Anthea. I am sorry to hear you were disappointed with some of your items. If you send over the photos to us at hello@donaldrussell.co.uk we can investigate that for you, kind regards Vicky

Rated 5 out of 5 stars

I have been a regular customer of DR…

I have been a regular customer of DR for a number of years and purchase their meat on a regular basis. The quality and flavour is fantastic and, to date, all deliveries have been on the agreed date within the delivery time slot. You need to be a little careful with the “cooking times” but these are only a guide and are great as a starter. They have some great offers which is ideal to keep the freezer “topped up”.

24 November 2025
Unprompted review
Rated 3 out of 5 stars

Dissapointed

Sorry to say I think the quality has gone down of late, I recently purchased some barbecue pork ribs, there was hardly any meat on them and they were tough, also the fillet mince I purchased did not have much taste to it v ery disappointed

23 September 2025
Unprompted review
Donald Russell logo

Reply from Donald Russell

Hi Foskett. I am sorry to hear you were disappointed with some of your items. IF you have not yet been in touch please do and we can discuss that further with you, kind regards Vicky

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