Domino's Pizza New Zealand Reviews 62

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Just don't do it! all is fine until you need a copy of a receipt or any form of service and then you can only phone the store (Hillcrest in this case) who are less than helpful and apparently don't h... See more

Rated 1 out of 5 stars

Annoying my neighbours every week. Specific instructions requested, given and NEVER followed. Cultural music played loud in the wrong driveway as some sort of announcement to come and pick up you... See more

Rated 1 out of 5 stars

Ordered 6 pizzas today at Domino’s Onehunga for delivery - got a phone call half an hour later reconfirming whether we ordered 6 which we confirmed. Waited for another hour and then called them as we... See more

Rated 5 out of 5 stars

Fantastic customer service from Dominos Pizza in Shirley. We phoned an order through and the staff member made sure we got the best value deal, altered toppings to suit, and was patient explaining wha... See more

Company details

  1. Take Away Service
  2. Online Food Ordering Service
  3. Pizza Delivery
  4. Pizza Takeaway

Information provided by various external sources

Site features pizza menu, Hot Cell, pizza franchise, employment opportunities.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

62 reviews

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Rated 1 out of 5 stars

Just don't do it

Just don't do it! all is fine until you need a copy of a receipt or any form of service and then you can only phone the store (Hillcrest in this case) who are less than helpful and apparently don't have email. Head office phone is no longer in service and messaging of FB goes nowhere. Worst customer experience ever!

19 March 2026
Unprompted review
Rated 1 out of 5 stars

12 slices of pepperoni

12 slices of pepperoni

One pizza was literally unedible

Toppings look disgusting. Green onion that looks like its been frozen beforehand, chicken looks like a dry crouton. Literally no mushrooms anywhere

8 January 2026
Unprompted review
Rated 2 out of 5 stars

Lack of topping on all four pizzas i ir

Lack of topping on all four pizzas i ir
Ordered. Ordered Hawaian, got 7 pieces of pineapple on it, ordered creamy mushroom, had to send a search party out for the mushroom. Don't know what they've done to the bases, under cooked, reminded me of water biscuits, no flavour...and I could go on. Extremely disappointed.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

Annoying my neighbours every week.

Annoying my neighbours every week.
Specific instructions requested, given and NEVER followed.
Cultural music played loud in the wrong driveway as some sort of announcement to come and pick up your delivery pizza. WTF
Weak toppings, slices not cut through.
Excuses from driver about how hard it is to get the right house.
Then lied about playing the music full noise.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Incapable staff with no customer service

Ordered 6 pizzas today at Domino’s Onehunga for delivery - got a phone call half an hour later reconfirming whether we ordered 6 which we confirmed. Waited for another hour and then called them as we are only a 10 minute drive away in Hillsborough to be told they cancelled the order as we are outside their delivery area??? No one called us - we called them!!! No more Domino’s pizza for us

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Domino Te atatu south

Domino Te atatu south. Ordered a extra large Hawaian. Ingredients: tomato base, cheese, luncheon as the meat and sour pineapple. Disgusted with the order. Will never recommend this store to anyone.

3 September 2025
Unprompted review
Rated 2 out of 5 stars

why call it a Large Pizza?

The pizzas taste alright but why call them "Large"? They are definitely not, and are now the size of a small dinner plate, hardly big enough for 1 hungry person. The prices are also up. Pay more for less... Sorry no!

1 March 2025
Unprompted review
Rated 1 out of 5 stars

I normally would grab a "Mr Wedge"…

I normally would grab a "Mr Wedge" with cheesy stuffed crust on the odd occasion.

After ordering one a few months back, I got a "Mr Wedge" without the wedges... it's cheap packaged criss-crossed deepfried chips, no longer actual wedges.
It's also now official as their "new" Mr Wedge.

I mentioned "a few months back" and haven't been since.
Sadly disappointing for something I enjoyed be heavily reduced in quality.

But it's an executive office management decision, the world is run by those idiots living in their shells with a lack of braincells.

Money is money so I'll take mine somewhere else.

4 May 2024
Unprompted review
Rated 1 out of 5 stars

Had a delivery

Had a delivery. Man had to return to shop to get correct change.
Never ever ever have I had such a poor meal when he brought it back after 20 minutes..

7 December 2024
Unprompted review
Rated 3 out of 5 stars

dominoes review

the seem to struggle cutting it properly or will over use/under use ingredients, however the stores always clean very friendly service and any issues they will make it up to you with a voucher

26 July 2024
Unprompted review
Rated 1 out of 5 stars

Inedible swirls

I've ordered swirls twice and both times they were burnt so badly that you couldn't even tell what they were supposed to look like. They were delivered from Mosgiel store.
I'm not just talking about burnt, they were sitting in a pool of black stuff, shame I can't put a photo up to show you just how bad they were... completely inedible.
I put feedback on their site but never heard from them.
I've never been compelled to write a review before.

22 March 2024
Unprompted review

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