Domestic Warranty Shop Reviews 

I think this company has gone bust, cancel your direct debit. (Try to contact them first)

I too have been conned by this company,I have been with company for the past 10 years or so ,no problems at first then my dishwasher needed a repair I tried there number it didn't even ring just went off. After many phone calls to various companies I found out they had gone into liquidation,but still taking my monthly payment ,I went to my bank and cancelled the direct debit,bank have told me that's it's unlikely that I can get a refund,I've just been and bought another dishwasher,and cut my losses,very upset that I've had no response from them if my dishwasher had not broken down someone would have still been taking my money,they took the last payment on the 28th November,so it's still happening taking people's money

I have had responses over the last 5 months with promises to pay for claims, however, when it comes to paying money I end up going round in circles. in the last two weeks none of the telephone numbers connect or get responses.
I've written off the money I thought i was receiving and cancelled my DD.
I'm now trying to get the company closed.

I please need a contact number, my fridge freezer was replaced by this company and now it is not working and the new company want proof of purchase before they process my repair l

Can someone please help me as they have not provided it and I can’t get through to them

To all intents and purposes this company has ceased trading. What hasn’t ceased is the taking of direct debit payments and I would advise any customers to cancel same immediately. I had been a customer for several years and only when I needed to make a claim did I realise that the company wasn’t functioning. I dare not think how many years DWS had been taking my money with no intention of honouring contacts.

Impossible to contact DWS Tel. No reply. Connection not made. Will cancel all policies with DWS

Tried like others to contact them about repairing my tumble dryer. No response and no website. Was reading reviews and saw these contact details . Same address and name different contact number. I called and it was a company called wise guys . I asked why it was wise guys and not DWS. They dealt with different company’s and gave me another number to contact still wise guys but now no answer. This sounds very shady to me. I’m taking the matter further as they are still taking money from my bank. I advice everyone to the same

Have tried and tried and tried to ring this company about my washing machine ine ring then rings off, taking my money every month totally disgusting, feel like i am being conned every month i will be taking this further, and cancelling my direct debit .Fuming aint the word !!!

Not answering phone number advertised 08082802814, rings off after 1 ring.
Not responding to emails or messenger I have sent last 2 weeks to start a claim for a tumble dryer. Messenger message seen by DWS.
Been a customer for several years and concerned DWS does not exist anymore yet collecting my monthly DD. Even asked a work colleague who lived in Bournemouth to see if postal address exists for DWS. I live in Leicestershire.
If hear nothing positive in 7 days will have to escalate to consumer advice and possibly BBC Watch dog??
Looking forward to contact from DWS after this review.
### since posting this earlier today and sending 2nd message via messenger received a,phone call from 01202068644 who stated they are a 3rd party repair company and are opening my Tumbe Dryer repair claim.
Very vague with their responses about DWS and actually who the caller represents. Searched number it appears linked to Domestic and General, not sure why they can't state this in the call??
Anyway will see what happens about tumble dryer now only been 3 weeks waiting for a reply.

If I could give this company 0 stars I would. Appalling company. Despite having cancelled this contract in January 2024 and having email correspondance acknowledging the cancellation two payments were taken from my newly deceased fathers credit card in January 2025. We had not got around to cancelling his credit card as we were still grieving and we knew he would not have used it during his long illness. The amounts taken were double previous payments. We had had no prior notice of a renewal or price increase either although I doubt we would have been able to contact the company to query this after cancelling the previous year. Trying to contact them on the phone was no good as it was disconnected and emails were never responded to. We have now handed this to the bank to deal with. It is absolutely disgusting that this company have preyed on vulnerable elderly people.

I have been a customer of DWS for circa 12 years with no issues and have had the benefit of a small amount of claims over the years. After paying my annual premium on a credit card in April 2024, 8 months on in December 2024 I then had a similar sum taken without my knowledge or consent by DWS from my current bank account from where I used to pay DWS by monthly direct debit. DWS had therefore retained previous payment details in breach of GDPR. DWS have sent one email since 13th December saying they would refund the rogue debit but then did nothing therefore my current bank account provider commenced the chargeback process. I then approached the underwriter ES Risks about the situation who investigated and discovered that my policy didn't in fact exist. My credit card provider then commenced a chargeback for the premium paid in April 2024 as the service had not been provided by DWS. ES Risks then agreed to step up to refund me the original premium, the rogue debit, interest, and a small sum of compensation. In the meantime I have had to purchase an alternative domestic insurance. My washing machine started failing over the last 10 days however due to the restriction of no claim in the first 28 days on my new policy I have had to purchase the washing machine which has absorbed the compensation and left me to pay the two-thirds balance. To date I have received no explanation as to why this situation has occurred. The matter has been reported to the FO, ICO, Action Fraud, FCA and Trading Standards.

I’ve tried to contact the company on their webpage since the end of December 2024. The webpage states it is under maintenance. I looked again yesterday 21/01/25 and it still says it’s being maintained.
I’ve had no option but to cancel my direct debit and purchase a new washing machine.

Fridge freezer broke Christmas eve , phoned them everyday since 27th dec they have only answered once on the 28th of December, they said they would send a engineer out , still waiting on the 15th Jan , do not waist your money on this company...
☆Update☆ still trying to contact this company the phone are just rings off . I payed a year's insurance of a hundred and thirty pounds for my fridge freezer and washing machine on the 1st of july 2024 ,after looking on my banking app today they have taken two payments on the 5th and 12th of January this year of a hundred and thirty pounds the bank are investigating it and I will be contacting the insurance ombudsman tomorrow be very careful if this company if they have your bank details.

DO NOT USE THIS COMPANY
I have been trying to speak to them reference cancelling my policy for months repeatedly left messages via their call minder system , no reply. Have also emailed , no reply . Am still paying the direct debit as don’t want a missed payment to affect my credit score.

Hopless i cant speak to anyone about my policy just get passed onto overflow that cant wont help , gettimg close to cancelling . ,get cover from sky. Am told by sky , have cancelled ,just didnt seem competent on phone when they eventually phoned.

VERY POOR Service - spoke to them on monday about faulty washing machine and had no reponse...called once and twice a day and still no resolution or idea if they will send a engineer. All i get it the answering service company saying we will leave a message and they will respond. Tried via email, call back and web and nothing...it BEEN over a Week and stil no call back.

Update: They have called me a week later and will hopefully have a resolution

It is no more than I expected that my reasonable request to resolve my refund was roundly ignored. I have waited for 24 hours since I was led to expect a phone call from management to talk through this. I think this matter reflects badly on DWS and particularly their management which seems to have a different meaning from my understanding. I will now approach the bank to see if we can resolve this theft, for it is that. We were told we could no longer insure our appliance via DWS due to its age but the money was taken anyway for no product and no reply to the several phone calls and emails. I am sure it will not unduly worry DWS that I have submiited this finding as they will ignore it like they have my constant queries. It appears that I am not alone with thsi kind of treatment at DWS

DWS customer services were very helpful and prompt in responding and resolving the issue. The engineer was very efficient. I have been with DWS for over 10 years and have never had an issues when dealing with them. 5 Gold Stars

Always friendly and happy people that i speak with. Made a claim, engineer called the next day and arranged an appointment the next day, attended and fixed the issue on the same day. Great service, cheaper than bigger companies and an all round pleasant experience. Well done DWS :-)

Domestic Warranty Shop are without a doubt the best Insurance company I have ever dealt with.
From the moment they take your call, which unlike other companies is very prompt, until they resolve your issue they couldn’t be more helpful and caring.
You actually speak with very professional and courteous people who go to great lengths to ensure customer satisfaction.
I believe Domestic Warranty Shop is quite a small company but they could teach the other Insurance company giants a thing or two.
I can’t thank them or recommend them highly enough.