Absolutely disgraceful. 3 bond and seals missed from my order yet the cheaper items sent. Emailed twice about this and had no response yet they manage to email me asking how my experience was. Not goo... See more
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See what reviewers are saying
I love this company so much they have the best brushes in my opinion love the foundation brush and great quality! Nothing compares and I’ve tried many! I’ve even stockpiled them just in case they disc... See more
Fabulous quality items at an unbelievable price in their rebranding sale. Easily blended and buildable bronzers, blushes, contour wands and lipsticks. Lip pencils glide on the lips and wear well. Sad... See more
Company replied
First time ordering direct from Doll Beauty and I’m very pleased : ) The whole process was a pleasure, right down to the cute heart-covered paper my order was wrapped in in the box <3 My order was dis... See more
Company replied
Company details
- Beauty Product Supplier
- Beauty Salon
- Beauty Supply Store
- Cosmetics Industry
- Cosmetics Store
- Cosmetics Wholesaler
About Doll Beauty
Written by the company
About Doll Beauty
Doll Beauty is a UK based beauty brand shipping within the UK & internationally. Founded in 2016 by MUA's and beauty experts Danielle Gregory & Samantha Allen, the brand has seen significant growth from conception. The brand now boasts partnerships with a number of online retailers, a growing number of international stockists & a recently opened flagship salon. The products; tailored for the modest budget cater to a wide demographic factoring in all ages, skin types & needs.
What do we stand for?
Doll Beauty are recognised within the industry for creating compelling campaigns reflecting the originality & creative qualities of the products themselves; at all times reflecting inclusivity within the beauty industry. At present, the brand is available to purchase in a number of territories including the UK, United states & Australia. Built upon an unrivalled loyalty from its customer base, Doll Beauty is a firm favourite amongst celebrities, influencers & beauty experts worldwide; continually maintaining the high level of quality & customer service at all times.
Contact info
PO BOX 138, OL10 9BH, HEYWOOD, United Kingdom
- 0330 088 6480
- customerservice@dollbeauty.com
- www.dollbeauty.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Terrible experience
Terrible experience, would not recommend at all. Complete waste of money
27 May 2025
Reply from Doll Beauty
Hi Berdie,
Thank you so much for taking the time to leave us a review.
Due to a technical error we had contour wands showing as being in stock. As soon as this was noticed we rectified the situation and issued you with a refund on the products that were not available.
I can see that customer service has been in touch regarding this matter and we can only apologise for any inconvenience this may have caused you.
Kind regards,
Becky xx
I ordered a mystery box it wasn’t what I hoped for it was very underwhelming only 3 products
I ordered a mystery box it wasn’t useful it was products I would never use I had two eyeliners and one was black and the other one was brown this mystery box was very disappointing with only 3 things in
16 May 2025
Reply from Doll Beauty
Hi Ella-Mae,
Thank you for taking the time to leave us a review.
I am so sorry that you do not like the mystery bag that you have received, however, these are advertised as 3 mystery items.
Should you need any further assistance please contact us at customerservice@dollbeauty.com
Kind regards,
Becky xx
Great dispatch. Great Make up
Great dispatch. Great quality ingredients in the make up products too. Very happy with my order . Absolutely recommend, gorgeous. Great products ❤️
20 May 2025
Reply from Doll Beauty
Hi Jennifer,
Thank you so much for your lovely review!
I am so pleased you were happy with the service and the products!
Kind regards,
Becky xx
Doll Beauty have amazing products
Doll Beauty have amazing products, I always feel fabulous in Doll.
And their customer service is amazing 💖
8 May 2025
Reply from Doll Beauty
Hi Laura,
Thank you so much for the lovely review!
We are so pleased that you are happy with the products and the customer service!
Kind regards,
Becky xx
The lipstick isn't as great as…
The lipstick isn't as great as advertised. The lipgloss isn't glossy either. Too dry
19 May 2025
Reply from Doll Beauty
Hi Doll,
Thank you so much for taking the time to leave us a review!
We have not heard that you are not happy with the lipsticks or the glosses. And this is not an issue we have had in the past!
Can you please reach out to us at customerservice@dollbeauty.com so that we can try to get this resolved for you!
Kind regards,
Becky xx
Reply from Doll Beauty
Hi Doll,
Thank you so much for the wonderful review!
We are so please you were happy with the products and the shipping!
Kind regards,
Becky xx
Beautiful colours need the lip stick…
Beautiful colours need the lip stick however it’s out of stock.
6 May 2025
Reply from Doll Beauty
Hi Lisa,
Thank you so much for the lovely review!
We are so pleased you love the colours! Please keep an eye on our socials as the team will keep everyone updated with restocks and the rebrand.
Kind regards,
Becky xx
Gorgeous products in my mystery box and…
Gorgeous products in my mystery box and psckage arrived earlier than planned
16 May 2025
Reply from Doll Beauty
Hi Gill,
Thank you so much for the great review!
We are so pleased you were happy with your mystery box!
Kind regards,
Becky xx
Reply from Doll Beauty
Hi Julia,
Thank you so much for taking the time to leave us a review.
I am so sorry that you are not happy with the lashes, we have never had this issue before. Also I have checked and I have been unable to locate any communication from you.
Can you please get in contact with us at customerservice@dollbeauty.com with any issues so that we can try to get these resolved for you.
Kind regards,
Becky xx
Reply from Doll Beauty
Hi Angela,
Thank you so much for your amazing review.
So glad you love the Tan Mousse as much as we do!
Kind regards,
Gilly xx
Great experience
First time ordering direct from Doll Beauty and I’m very pleased : ) The whole process was a pleasure, right down to the cute heart-covered paper my order was wrapped in in the box <3 My order was dispatched quickly via Royal Mail (hurrah, no couriers!) and I was kept up to date with its progress at every stage. The products themselves are lovely. I particularly like the blushers but I also got a fab lipgloss.
12 May 2025
Reply from Doll Beauty
Hi Emma,
Thank you so much for the lovely review!
We are so pleased you loved your delivery and the service you received! We can't wait for you to shop with us again!
Kind regards,
Becky xx
This is finally the best bronzer i…
This is finally the best bronzer i bougt in my life because always i have the rong shade or it looks patchy but this is the best but too bad that i live in netherland and have to wait so long en pay more thanks x anouk
28 April 2025
Reply from Doll Beauty
Hi Anouk,
Thank you so much for the amazing review!
We are so pleased you love the bronzers as much as we do!
Kind regards,
Becky xx
Quick Delivery and Great Quality
Their delivery was so quick! Ordered 3 lip pencils after I tried a friends. There insanely good. Up there with more expensive luxury cosmetic brands no lie.
23 April 2025
Reply from Doll Beauty
Hi Sharon,
Thank you so much for the lovely review!
We are so pleased you love the lip liners as much as we do!
Kind regards,
Becky xx
Order was very quick to arrive
Order was very quick to arrive. Really nice products will use this range again 5 star
28 April 2025
Reply from Doll Beauty
Hi Michelle,
Thank you so much for the amazing review!
I'm so glad that you loved the products!
Kind regards,
Becky xx
I have never received my order
I have never received my order. The post office acknowledged receipt of parcel and they have never delivered it. I’ve been to the post office and they don’t know where the parcel is.
31 March 2025
Reply from Doll Beauty
Hi Carol,
Thank you for taking the time to leave us a review.
I can see that you sent us an email yesterday that I have just contacted you back. Please note that the team do not work over the Bank Holidays which is why we have not got back to you yesterday.
I do hope we can manage to get this matter resolved for you as soon as possible.
Kind regards,
Becky xx
Love my products Xx
14 April 2025
Reply from Doll Beauty
Hi Abbey,
Thank you so much for the lovely review!
We are so happy that you love your products!
Kind regards,
Becky xx
Reply from Doll Beauty
Hi Hina,
Thank you so much for the fab review!
I am so pleased that you love the bag and the service you received!
Kind regards,
Becky xx
I love the products from Doll Beauty
I love the products from Doll Beauty. Great service from the team and very affordable compared to other brands.
9 April 2025
Reply from Doll Beauty
Hi Sarah,
Thank you so much for the lovely review!
I am so pleased you love the products and the service you receive from the team!
Kind regards,
Becky xx
Reply from Doll Beauty
Hi Sophie,
Thank you so much for the great review!
We are so pleased Tiegan was able to help you.
Kind regards,
Becky xx
The website is so easy to navigate and…
The website is so easy to navigate and descriptive making it easy to buy! The products themselves are amazing and this is why I will forever be a returning customer 🩷
3 April 2025
Reply from Doll Beauty
Hi Nicola,
Thank you so much for the amazing review!
We are so happy you find the website easy to use and that you love the products!
Kind regards,
Becky xx
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