Dollar General Reviews 

673
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, most reviewers were let down by their experience overall. Customers frequently encountered rude and unprofessional staff who displayed negative attitudes and were unhelpful. Many people were dissatisfied with pricing, noting discrepancies between shelf and register prices, and issues with sales or coupons not being honored. Reviewers also reported long wait times and a lack of assistance, contributing to poor customer service. Additionally, some stores were described as dirty and disorganized, with cluttered aisles. However, some customers also noted positive experiences. A few other people felt that certain employees were helpful and friendly, with some praising specific staff members for their hospitality. Some reviewers were happy with particular locations being clean, organized, and well-managed.

What people talk about most

Staff

Reviewers mention negative feedback about staff, with many customers reporting rude, obnoxious, and unhelpful... See more

Product

People report ambiguous experiences with product quality and availability, with some customers expressing... See more

Price

Customers expressed significant dissatisfaction with pricing, citing that many items were extremely high,... See more

Customer service

Users describe negative interactions with customer service, often citing horrible service and a lack of care... See more

Location

Reviewers highlight ambiguous aspects of location, with many mentioning specific addresses and the... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dollar General on Oak Street, Eastman, GA, the cashier, Kasey, acted like it was a bother to check me out this morning. She was removing items from box to put on shelf, I walked up to register, she j... See more

Rated 2 out of 5 stars

I was shopping at the dollar general on Old Iowa park road in Wichita Falls Texas on 10/06/25. I saw some laundry baskets that said buy one get one free so I looked at the price and it said $15. When... See more

Rated 1 out of 5 stars

DG stores bleach and other highly dangerous chemicals on the top shelves. I just retired from industry that forbids storing any chemical above EYE LEVEL. Store paper products, etc. on top shelves a... See more

Rated 1 out of 5 stars

On September 1ni stop on dollar general store to make a paper 500 deposit to my cash app and cashier or dnt know wat happen till now dnt apeance the money on my cash app acount this happen on 1323 Ram... See more


Company details


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1.8

Poor

TrustScore 2 out of 5

673 reviews

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No recent history of asking for reviews

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1.8

All reviews

(673)

136 reviews in the last 12 months

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Rated 1 out of 5 stars

Rude Management at Dollar General on Hamburg Street in Schenectady NY

Went into the Dollar General on Hamburg Street in Schenectady, NY. My wife and I had some time to waste and we like to pop in to see their unique items.

Today I saw a sign for diet coke 3- 2 liters for $6. I take them to the counter and was told $10.18. I said no it's on the shelf 3 for 6. The female manager and employee got mad at me for saying I wanted the 3 for 6.

The manager got upset and said just give it to him, the employee had no idea how to fix in the register and the manager just walked away when the employee asked for help.

The employee took 1 bottle off and said that will be $6.80 the best we can do, that's not the way it works and I will be filing a complaint with the atty General.

Im not happy that I got a huge attitude from the manager in front of other customers like I was doing something wrong by making them honor their advertised price

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Survey Scam!!!

I just received a survey invitation from Dollar General that said I would recieve a $5 reward for completing it. I completed the survey, then they denied the reward!!!

How low-down, dirty, scummy, unethical, immoral, unwashed, unclean, mentally damaged and mentally impotent would anyone have to be to even come up with such a SCAM?? It boggles my imagination, an imagination far superior to the corporate coprophages that inhabit that disgusting and vile corporate parasite that miscalls itself a business. The only values they represent are the values of a herpes virus, and the sooner they go out of business, the better.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Didn’t do crap

As I expected after contacting customer service they have done nothing to help…was just a waste of my time…corporate office doesn’t care as long as the money keeps coming in…stop using dollar general stores…

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Nope

Most of them are like walking into a hoarders house, employees are few and far between and finally, I'm 63 gray as hell and need ID to buy a damn lighter.
Fold up and leave this game to adults.

28 June 2026
Unprompted review
Rated 1 out of 5 stars

The Macungie store is absolutely beyond…

The Macungie store is absolutely beyond the worst Dollar general around. The store never has anything in stock, and if you ask for help, forget it. You ask for a manager and get a big time "BAD ATTITUDE" , no way to treat customers. RUDE, and OBNOXIOUS, management and most employees. HORRIBLE STORE. STOCK THE SHELVES and LEARN HOW To TREAT CUSTOMERS with RESPECT. This store has been this way since I moved to Macungie 7 years ago, and has only gotten WORSE. What a shame, because Macungie really needs a decent small store that actually stocks shelves and knows how to treat customers like humans. 🤬🤬🤬😡😢

25 June 2026
Unprompted review
Rated 3 out of 5 stars

Dress Code???

Not really a complaint but I just wonder why DG no longer has a dress code. I remember when they wore black polo shirts with the DG logo on them with black slacks. IMHO it seemed much more professional than the short shorts and t-shirts they wear now looking like they just rolled out of bed and came to work.
IDK call me old fashioned I guess.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful

We had a great employee and we had the most beautiful store with a great shopping experience. That manager left and the store is trashed, restroom disgusting. Have to wait for checkout. Shelves empty. Horrible.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

This refers to corporate finances- unauthorized charge

This refers to corporate finances. A local manager told us about an ap which would allow a customer to receive discounted purchases.
I went online, 6/23/2026, to the service and began the application. After I completed all the information, including a credit card number, a statement said there would be -0- charge.
Then the system repeatedly said "processing", over and over, finally disconnecting the process. I assumed that it failed and that would be the end of it.
Today, June 24th. 2026 I discovered a $34.96 debit charge on my account!
I called the bank and filed a dispute for an unauthorized charge.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

My wife was fired after she was forced…

My wife was fired after she was forced to work 23 hrs straight doing inventory. She passed out and hit her head causing a severe concussion. Dollar general denied her FMLA. She was not cleared to return to work by (2) drs. The district manager didn’t care and fired her. These people are evil.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

My purchase was $5.60 but I had a $5…

My purchase was $5.60 but I had a $5 bill so I was short so I asked if I could just use the rest Apple Pay instead the guy told me it was just 60 cents I didn’t have to worry about it

18 June 2026
Unprompted review
Rated 1 out of 5 stars

Why does it say “DOLLAR” general but…

Why does it say “DOLLAR” general but all the products are over priced please grow some balls or a brain and fix the prices…. It isn’t a big chain store so why can’t you make the items affordable and relatable to the name? Why make a store and name it “DOLLAR” tree if it’s gonna be the same prices as a regular grocery store please make it make sense. People can barely afford anything nowadays and it even harder walking into a store you think is going to be affordable but it’s just the same. People have no heart and it’s so sad.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

RUDE EMPLOYEES

Stopped at the Dollar General on Hwy 421 in Bristol tn to pick up a few things. Everything I needed was there but the cashier was rude. She needs more training or moved to stocker. Her initials are AJA. This store is close to my home but I will not spend anymore money or time at that store.

11 June 2026
Unprompted review
Rated 2 out of 5 stars

I stopped in at 19 15 Stockton Hill…

I stopped in at 19 15 Stockton Hill road in Kingman Arizona went into buy a snack they always sell the chocolate bars from the school for a dollar but now they got a marked up to $2 Dollar general is starting to rip people off

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Clean Aisles & Cheap Drinks!!!

always clean aisles, not cluttered and prices are cheaper than a lot of other places! Especially on their soft drinks, Coke and Pepsi. They even have fresh markets now some Dollar General’s have a gas station at the store and if you buy a gift card, you get three cents off each gallon is always easy shopping in and out no time spent. And is a FedEx drop spot too.

7 June 2026
Unprompted review
Rated 2 out of 5 stars

Employee told me both bathrooms and…

Employee told me both bathrooms and toilets in restroom did not flush, but didn’t have an out of order sign on them. Don’t lie bc you do not want customers to use them, honestly goes a long way Savannah. All I did was load my Cash App card and ask could I please you your restroom.Address: 2568 HWY 43 South Picayune, MS 39466

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Organization and Cleanliness

Stopped by Dollar General in Donalsonville, GA and was amazed at how clean and organized all of their products were and their restroom was clean, too. Wow! I would recommend using that store as a model store. Great job and way to go Management for leading an awesome team!

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible company that does not care…

Terrible company that does not care about their customers. Consistently don’t apply coupons that you have in your app and have inappropriate priced signage on their shelves. If you want to spend way more than you’re expecting to because they don’t have things priced accordingly then shop here otherwise don’t waste your time.

23 May 2026
Unprompted review

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