I have never received my prodcut
I have never received my prodcut, they never answered my emails.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have never received my prodcut, they never answered my emails.
Unfortunately I have to agree with the other low reviews as to LACK OF customer service. Though most concerning is the lack of ingredient listing on product pages & labelling for all products, specifically Herbal Fusion Pet Clear (surely this is against the law??). I queried via email, no response, waited days, left a VM, no response. I wanted to be able to rule out any ingredient that could be aiding in my dogs serious health decline over the last 6 months, as specialists vets cannot determine her concerns. After years of using this product (that used to list the ingredients in its old packaging under a diffetent owner) I have stopped using it as ingredients could be harmful (even 'natural' ingredients can be harmful). What is Dogeria hiding? Professional & customer contact goes a long way in relieving owners concerns. It's not rocket science!
I have used this company for around 5 years and never had an issue. But when I did have a problem I realised that the customer service I’d non existent. No response to emails, phone calls or text messages. Even though I could see they had been read. It’s a shame as this really lets them down. Some customer training needed to sort this out
Stock a good range of products and the UK distributor for “sagewash” which is without doubt the best product on the market for what it does. Always had quick delivery from them too. HOWEVER, when there is an issue there customer service is non existent, no response to anything
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.