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Doctronic Reviews 

780
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 747 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the artificial intelligence system for asking thorough questions and providing quick, accurate initial diagnostics before virtual doctor consultations. Reviewers frequently mention that the medical staff is caring, knowledgeable, and efficient at resolving prescription needs without long waiting times. Some reviewers were not happy with certain physicians, noting instances where doctors were dismissive, unhelpful, or refused to provide necessary prescriptions during virtual visits. A few other people also felt that the platform fell short when technical or support issues arose, leaving them to navigate further care on their own.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that doctors are friendly,... See more

User experience

Customers report positive experiences with user experience, highlighting how amazing, simple, and easy to use... See more

Staff

Clients share positive opinions on staff, noting that doctors demonstrate consistent patience, thoroughness,... See more

Customer service

Users describe positive interactions with customer service, noting that staff members are polite, thorough,... See more

Artificial intelligence

Consumers find artificial intelligence to be a very good and surprisingly helpful tool for medical symptoms.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Many Ai's won't discuss injuries, but this one did and it worked flawlessly. Another I tried was completely awful, telling me a sports injury required a dermatologist visit. But Doctronic assessed it... See more

Company replied

Rated 5 out of 5 stars

So you talk to AI at first giving basic info, you can ask questions too. You can ask about the specific medicine you want, then you pay, live directed into a waiting room. I have done two appointmen... See more

Company replied

Rated 5 out of 5 stars

I have to be surprised on the advice the AI gave. It asked relevant questions regarding my situation and proceeded to provide great advice and possible Treatments from a physician. It even offered... See more

Company replied

Rated 5 out of 5 stars

This was a simple experience which provided me with accurate and helpful results. Im very grateful to have found this option after feeling ignored by my own dermatologist. And I paid nothing for it. T... See more

Company replied


Company details

  1. Pharmacy
  2. Doctor
  3. General Practitioner
  4. Health Consultant
  5. Local Medical Service

Written by the company

We’re the world’s #1 AI doctor. Our AI is free, anonymous, and available 24/7. And unlike most other AI chatbots out there, we train ours exclusively on peer-reviewed medical sources, so the info we provide is medical-grade and doctor-approved. Ask us anything related to your health, and we’ll give you answers you can trust. Need more? We’ve got you: take your AI summary and show it to your own health care provider, or book a $39 telehealth visit with one of ours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

780 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(780)

751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doctronic had always been extremely…

Doctronic has always been extremely useful and accurate for me. I'll always be a patient.

10 May 2026
Unprompted review
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Reply from Doctronic

Thank you, Jeff! Consistent accuracy and usefulness over time is the standard we hold ourselves to, and we're glad that's been your experience. We look forward to continuing to be here for you. 💙

Rated 5 out of 5 stars

This was easy and thorough

This was easy and thorough. I felt important and reassured.

11 May 2026
Unprompted review
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Reply from Doctronic

Thank you, Holly! Easy, thorough, and reassuring are three things we work hard to deliver together. We're happy all 3 came through in your experience. 🥰

Rated 5 out of 5 stars

The AI was very thorough and emphasized…

The AI was very thorough and emphasized seeing a doctor, which I plan to do tomorrow. Thinks so much for making a great tool.

10 May 2026
Unprompted review
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Reply from Doctronic

Thanks, Andrew! Knowing when to escalate to in-person care is a critical part of what our AI is designed to do. We're glad it gave you a clear, actionable plan. We hope your visit went well! 🙌🏻

Rated 5 out of 5 stars

However

However, everthing mentioned I did for 20 years. The last eight years I have been on my own, no Dr visits, pills. CBD. I am not a profit center of the new medical world. Now that I know the radiation can affect Polymyalgia I go from there. Your empathy is far greater than any physician I’ve seen sine I was diagnosed with cancer. By the way I found the lump!

9 May 2026
Unprompted review
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Reply from Doctronic

Wow. Thank you for trusting us with your story, Cordy. Your experience and self-knowledge over 20 years is remarkable, and we're really happy Doctronic could provide information that felt genuinely useful and empathetic. We're here whenever you need us. 🥰

Rated 1 out of 5 stars

This service is a scam

Ive used this service twice. While their "ASAP" option says a 15-15 minute wait, expect >2hrs. While waiting I had zero communication from their "Patient Advocate" It was truly a terrible experience. Using the Chat function, I asked if any of the supposed providers were actually online. No reply. This service is a scam

5 May 2026
Unprompted review
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Reply from Doctronic

Landon, we're truly sorry. A 2-hour wait with zero communication from anyone is completely unacceptable and the opposite of what we promise. We understand your frustration entirely. Please reach out to support@doctronic.ai with your visit details, and we'll investigate and make this right immediately. We'd be happy to process your refund, too.

Rated 5 out of 5 stars

I feel it's great way to help people.

I feel it's great way to help people.

6 May 2026
Unprompted review
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Reply from Doctronic

Thank you, Moon! Making quality healthcare more accessible to everyone is at the heart of what we do. We're happy that you came through. 🙌🏻

Rated 5 out of 5 stars

Impressive understanding and follow up…

Impressive understanding and follow up questions. Their assessment seems right on target and is very helpful to my planning and dealing with my problem. I have confidence in their findings and plan to continue. Thank you for great service

4 May 2026
Unprompted review
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Reply from Doctronic

Thank you for the thoughtful feedback, Ketih! Thorough follow-up questions and an accurate, actionable assessment are at the core of how Doctronic is designed to work. We're happy the findings gave you the confidence and clarity to move forward with your care. 💙

Rated 5 out of 5 stars

Very useful and helpful

The service was surprisingly useful and helpful.

3 May 2026
Unprompted review
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Reply from Doctronic

“ Surprisingly useful" is a great start, Hannibaal! Thanks, and we're here anytime you need us. 🥰

Rated 5 out of 5 stars

The doctor asked me about my symptoms

The doctor asked me about my symptoms, made me feel comfortable, and listened to my concerns. I highly recommend this platform for anyone; it was quick and simple.

3 May 2026
Unprompted review
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Reply from Doctronic

Quick, simple, and a doctor who actually listened. That's the goal every time, Kelley. Thank you. 😊

Rated 5 out of 5 stars

Insect bite

Very thorough with questions to gain full understanding of situation and symptoms

2 May 2026
Unprompted review
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Reply from Doctronic

We're happy the thoroughness came through, Hollis. Getting the full picture of your symptoms helps us provide the most accurate guidance possible. Hope you're feeling better! 🥰

Rated 5 out of 5 stars

It helpful for my skin and shaving…

It helpful for my skin and shaving daily routine.

1 May 2026
Unprompted review
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Reply from Doctronic

Love this, Stephon. Every day health wins count too, and we're so happy Doctronic could make a difference in your daily routine. Thank you. 💙

Rated 5 out of 5 stars

Very Pleased

First-time user. Pretty amazing. Got into more detail of medical history than I would have liked but understand it was necessary to receive a comprehensive review. Easy-to-use, straightforward q’s and very rapid response from this system. Thank you!

29 April 2026
Unprompted review
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Reply from Doctronic

Thank you, Diane! A thorough medical history intake enables our AI to deliver a comprehensive, accurate review. We're glad the process felt straightforward and that the response was rapid. Welcome, and we hope to see you again! 🥰

Rated 5 out of 5 stars

What a great platform!

Wow. This service is amaizing!Refill a prescription without having to chat with a doctor! All for free. I'll definateley be using this service again.

29 April 2026
Unprompted review
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Reply from Doctronic

We're so happy the prescription refill process felt seamless, Bret. No unnecessary appointments, no long waits, just fast and easy care when you need it. Thanks for coming back and for sharing this! 💙

Rated 5 out of 5 stars

Great Experience

I had never heard of this provider until my own PCP couldn’t see me until May. The process with this was simple, just answering some questions and the doctor was thorough and fine. I would recommend this practice.

28 April 2026
Unprompted review
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Reply from Doctronic

We love being the solution when your own doctor can't get you in fast enough, Dest! Simple process, thorough doctor, and a recommendation at the end. That's everything. Thank you. 💙

Rated 5 out of 5 stars

Very helpful.

28 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

That's all we need to hear, Melony. Thanks for taking the time to share. We're here whenever you need us. 💙

Rated 5 out of 5 stars

Very prompt and willing to help me with…

Very prompt and willing to help me with my specific needs took time to discuss everything and keep up with my sporadic pace

27 April 2026
Unprompted review
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Reply from Doctronic

Skin health, shaving routine, sorted! Glad we could help, Stephon. We're here anytime. 💙

Rated 2 out of 5 stars

Doctronic employs very misleading…

Doctronic employs very misleading practices designed to result in multiple (paid) online doctor visits. On first trying Doctronic, the advertisements indicated that I could renew my asthma prescription through them. This was technically true, but they could only renew it for 1 month (charging about $40 for the 'visit'). They said that I needed to do a 'primary care visit' in order for them to renew the medication for a full year (and I confirmed several times that they would be able to provide a yearly prescription). I then spent over an hour filling providing info to their AI and waiting for the doctor to join the visit. Again I had to pay $40, and this time he said that he could give a 3-month prescription but not a 1 year one, and that I would need to keep spending an hour every 3 months to renew. Also said that 'no-one can renew a prescription for a year', which is patently false as I have been getting yearly renews for over a decade. Not a complete scam, but misleading, giving false information, and lying in order to get you to pay for multiple un-needed on-line visits. Very disappointed.

26 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

We're really sorry this experience felt misleading, and we completely understand why it did, Dan. Spending over an hour and two visits only to receive a shorter prescription than expected is genuinely frustrating, especially when you were told otherwise. Your refund for the second visit has been processed. We want to be transparent: as a new patient, our guidelines don't allow a one-year prescription at the outset, and that limitation should have been communicated clearly before you ever paid for a second visit. That's on us, and we're working to fix it. We're so sorry.

Rated 5 out of 5 stars

Best!

Fast, responsive & amazing with accommodating my anxiety.

26 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, April! Fast, responsive care that meets you where you are emotionally is the standard we hold ourselves to. We're glad the experience reflected that, and we're here whenever you need us. 💙

Rated 5 out of 5 stars

Very positive experience and recommend to everyone

Very helpful with asking about individual symptoms, any other possible contributing factors. Advice given with no judgment. Real and logical advice given to help you with all of your concerns. No identifying information need be given except age and whether your a male or female. Willing to help navigate your care on the basis of your situation and needs. Even willing to help find resources for your individual needs in your local area even they need to do it online for you. I definitely recommend this service. It's all completely free.

24 April 2026
Unprompted review
Doctronic logo

Reply from Doctronic

Thank you, Victoria. You've captured so much of what Doctronic is designed to do: thorough symptom exploration, no judgment, minimal identifying information required, and care that adapts to your individual situation. We're glad the experience reflected all of that, and we appreciate your recommendation. 🥰

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