Dobies Reviews 

41,045
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 3,038 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional service and seamless website navigation, making it straightforward to discover and purchase wonderful garden supplies. Many people highlight that items are usually carefully well-packaged to protect delicate plants, ensuring they arrive in good health and ready to grow successfully. Though some customers experienced significant delivery delays, leading to plants arriving dried out, completely dehydrated, or physically damaged during transit. A few other people also noted frustrating issues with incorrect consignments, missing items from their packages, or disappointing seed germination rates. Consumers occasionally mentioned that these shipping setbacks made them hesitant to place future orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, reflecting a wide range... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying widely among consumers.... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly between customers. Many... See more

Order

Reviewers highlight ambiguous experiences regarding the ordering process. Many consumers report that the... See more

Service

People report positive experiences with service, expressing strong satisfaction with the overall reliability... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only given 4 fist plant arrived well packed and in good condition. Second plant was supposed to be honeysuckle and a sunflower was sent. Plant was not in great condition and box bashed.Evri -usual poo... See more

Rated 4 out of 5 stars

Plants arrived promptly delivered and wonderfully packed, just a few flower heads were snapped off but they will grow again. I will be buying from Dobies again as i am overall really pleased with the... See more

Rated 4 out of 5 stars

Plants were small but in good condition. Free tower received as part of the order. It's a good size. Pleased over all, have used Dobies a few times over the years, plants are always packed well for pr... See more

Rated 3 out of 5 stars

Pricing is good. Communication is very poor. Quoted 24hr dispatch but took over 7 days to send. Package arrived in poor condition, via Evri, and plants were very difficult to get out of pots... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Plant Nursery

About Dobies

Written by the company

Welcome to the official TrustPilot profile for Dobies

Thank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.

We are friends with, but not to be confused with Dobbies Garden Centre.

Our carefully selected range ensures that every gardener can find what they need to help their gardens thrive. From vegetable and herb seeds to fruit, flower plants and gardening equipment, we’ve got you covered.

Shop on our website today Our Latest Offers

 

Vegetable Seeds Vegetable Plants
Soft Fruit
Fruit Trees
Seed Potatoes Garlic Bulbs Onions & Shallots
Flower Plants Flower Seeds Flower Bulbs
Join Our Gardening Club

Contact info

3.8

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(41,045)

2,974 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Value, caring company

Despite a particularly difficult delivery from their courier (England game and broken down truck) the plants arrived in good condition. A little damage to one plant but not significant.
Dobies were responsive to the issues and I’d recommend using them over others who are not.

12 July 2026
Rated 1 out of 5 stars

Closed my account

I am so fed up with misleading delivery dates and quality of plants being sent out . Packaging not sufficient to cope with delays in postage services . I have closed my account.

6 July 2026
Rated 1 out of 5 stars

Order delayed twice…

The items I ordered have been delayed twice and now its not appropriate to receive them so late hence one star. Would have been better to show items out of stock on website. Refund requested.

3 July 2026
Rated 1 out of 5 stars

Took 5 days for seeds to arrive

Took 5 days for seeds to arrive. This was my very first order. phoned on 4th day incase lost as order said dispatched within 24 hrs. Customer service woman was rude and basically they will be there when there. Won't be ordering anything again

5 July 2026
Rated 4 out of 5 stars

Only given 4 fist plant arrived well…

Only given 4 fist plant arrived well packed and in good condition. Second plant was supposed to be honeysuckle and a sunflower was sent. Plant was not in great condition and box bashed.Evri -usual poor service. Customer service were excellent in sorting error and dispatched another honeysuckle unfortunately delivery is delayed Evri again so not expecting a very healthy plant in this weather when it finally arrives

3 July 2026
Rated 5 out of 5 stars

Great customer service

Pleased to be able to order some tomato seeds for next year at a special price. When an item was missing from my order, customer service was helpful and promptly sent the missing seeds.

7 July 2026
Rated 2 out of 5 stars

Bought some plants only to find out…

Bought some plants only to find out after purchase they don't come until who knows when, tried to follow up but you can't get in touch anywhere. Will never buy from them online again. Still no plants and zero way to find any updates or ask for a refund.

7 June 2026
Rated 1 out of 5 stars

Very disappointed all plants broken as…

Very disappointed all plants broken as not secured in box. Dry as bone and pot bound what little soil that we was in the pots just dust at the bottom of the box. If using evri you need to ensure packed more securely as had obviously been upside down on more than one occasion. I am hoping they will survive but don't hold out much hope. Date shows packed 10th but not received till 15th so would recommend being packed with some sort of moisture retentive material

15 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look