Dobies Reviews 

41,051
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,065 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally prompt delivery services, great offers, and the wide selection of healthy, vibrant plants easily available through the intuitive online store. People also note that garden orders are typically well-packaged and carefully protected, ensuring that most items arrive safely and fully ready for immediate outdoor planting. However, some reviewers were not happy with unexpected, frustrating delays regarding order dispatch times and slow communication. A few people additionally mentioned receiving very dry, damaged, or poor quality specimens due to extreme weather conditions and rough handling during shipping.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and delivery conditions. Many customers praise the... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide split in experiences. While many customers... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. While many... See more

Order

People report ambiguous experiences with order processes, reflecting a strong mix of praise and frustration.... See more

Service

Customers consistently note positive experiences with service, highlighting speedy delivery and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time using this online shop. Sale prices for seeds were good. Delivery wasn’t too bad and when there were items missing ( in my case 3 packets of seeds) customer services were helpful and had... See more

Rated 5 out of 5 stars

I always worry when ordering plants online, especially when its hot. I ordered the salvia hotlips, it came better than expected & is already blooming. Well watered and very healthy. I find Dobbies mor... See more

Company replied

Rated 5 out of 5 stars

Bought some seeds for next year. As none of the seeds I purchased are not sown yet, I cannot comment on the germination. However, Dobies has interesting selection of tomatoes and winter squashes. It'... See more

Rated 5 out of 5 stars

Mostly all good, although occasional plants sent in the heatwave were RIP. Didn't complain. Dobies don't control the weather. The special offers are special. Very helpful staff, which is remarkable in... See more


Company details

  1. Garden Center
  2. Flower Market
  3. Plant Nursery

About Dobies

Written by the company

Welcome to the official TrustPilot profile for Dobies

Thank you for sharing your feedback with us. Each review you share helps us understand what we’re doing right and where we can improve, helping us make the experience better for all our customers.

We are friends with, but not to be confused with Dobbies Garden Centre.

Our carefully selected range ensures that every gardener can find what they need to help their gardens thrive. From vegetable and herb seeds to fruit, flower plants and gardening equipment, we’ve got you covered.

Shop on our website today Our Latest Offers

 

Vegetable Seeds Vegetable Plants
Soft Fruit
Fruit Trees
Seed Potatoes Garlic Bulbs Onions & Shallots
Flower Plants Flower Seeds Flower Bulbs
Join Our Gardening Club

Contact info

3.8

Great

TrustScore 4 out of 5

41K reviews

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Asks customers to review

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3.8

All reviews

(41,051)

2,983 reviews in the last 12 months

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Rated 5 out of 5 stars

Seed Order

Easy process to order seeds.
Good communication via email/text message saying order was out for delivery that day with estimated time.

26 July 2026
Rated 5 out of 5 stars

Excellent service when I ordered 4 x 3L potted Dahlia plants

I ordered 4 x 3L potted Dahlia plants. Unfortunately, they arrived in a dreadful condition, which I blame entirely on the shipping firm. Despite the box being marked as live plants and clearly labelled as to which way up they should be handled, the instructions were clearly ignored.
Dobies soon put that right. I emailed them with photos of the state of the plants and packaging and they agreed that the plants were not fit for purpose.
I was immediatly dispatched replacements for two of the plants as two others were out of stock. I did get a refund for the other plants which arrived in my bank account within 48 hours.
I cannot praise Dobies enough for their actions and speed in addressing my problem. The service provided was excellent and I will definitely use Dobies again without a doubt for my plants in the future. I would though suggest they use a new delivery firm.

19 July 2026
Rated 2 out of 5 stars

Sadly won't use again

Very disappointed with Dobies after using them for many years — I won’t be ordering from them again.
My most recent order was for strawberries. After waiting many weeks, they failed to deliver the correct consignment I had ordered. They did issue a refund, but the whole experience was frustrating.
I’ve also had ongoing problems with their seeds, which rarely germinate properly. As someone who has maintained an allotment for over 20 years, I’m not sure why their seeds have become so unreliable recently.
I’ll be looking elsewhere for my gardening supplies from now on.

1 March 2026
Rated 3 out of 5 stars

had 2 losses this year (so far) 1 house…

had 2 losses this year (so far) 1 house plant posted in jan, left in a freezing van overnight the plant lived but all the flowers dropped, why did you post then but not wait a few days?? 1 at the other extreme 2 plants dried to a crisp becouse it was too hot again why post when conditions say do not??
over all I have had good service from you, keep up the good work, but think about postal times and conditions.

18 July 2026

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