Many of the house plants were dried out and wilted and dying. It makes me angry, it's hard to understand what kind of management would allow this.
Company replied
Location
Switch locationCampbells Meadow, Hardwick Road, Hardwick Ind Est, PE30 4NA Kings Lynn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We enjoy the very good choice of food and drink and the staff are always helpful and pleasant. The only comment we would make is that there is very little staff in the actual Garden centre and on thi... See more
My daughter, two grandsons and myself went to Dobbies restaurant for one of my grandson's birthday breakfast. He had a choice where to go and chose Dobbies in King's Lynn. We went when there was an of... See more
Friendly efficient gentleman on till in shop. Restaurant/ cafe clean and no problem finding table/seats the only downside only one of the hot drinks stations opened which resulted in a queue it was no... See more
Company details
Written by the company
Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.
Contact info
Campbells Meadow, Hardwick Road, Hardwick Ind Est, PE30 4NA, Kings Lynn, United Kingdom
4.2
Great
329 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Many of the house plants were dried out…
Many of the house plants were dried out and wilted and dying. It makes me angry, it's hard to understand what kind of management would allow this.
21 September 2024
Unprompted review
Reply from Dobbies Garden Centres - Kings Lynn
We understand your frustration and apologize for the condition of the plants. We strive to provide healthy and vibrant plants for our customers, and it's disheartening to hear that your experience fell short of that expectation. We will take your feedback seriously and ensure that our team is taking the necessary steps to maintain the quality of our plant selection. Dobbies Team
We enjoy the very good choice of food…
We enjoy the very good choice of food and drink and the staff are always helpful and pleasant. The only comment we would make is that there is very little staff in the actual Garden centre and on this visit we could not find a basket and had to use a trolley for the plants we did purchase. (King's Lynn) However we do enjoy our visits there and belong to the Club - for some years.
22 June 2024
EXCELLENT CUSTOMER SERVICE!!
We are regular customers at Dobbies in Kings Lynn, Norfolk. We invariably use the cafe/restaurant while we’re there & the customer service is EXCELLENT! In particular, Messaline is so friendly yet very professional, & she always goes the extra mile to ensure everything is to the customers’ satisfaction. 100% recommended!
4 June 2024
Unprompted review
staff very help and polite
staff very help and polite, tried to find the plant I required but none in stock unfortunately!
Some of your plants need a bit more care and attention!
28 May 2024
My sister had a very special birthday…
My sister had a very special birthday so I wanted to get her something for the garden, I found the most perfect rose for her, Princess Alexandra of Kent, she was absolutely delighted with it and is already choosing it’s place in her garden, there was such a great variety of choice, so wasn’t easy choosing, great plants at Dobbies
14 May 2024
We only came in for a washing up bowl…
We only came in for a washing up bowl this time but soon got served with a smile
6 March 2024
Food was very nice
Food was very nice, fresh and tasty. However, it is quite expensive and the queues way too long.
6 February 2024
Reply from Dobbies Garden Centres - Kings Lynn
Hi Linda,
Thanks for sharing your review about our Kings Lynn store.
I'm pleased to hear that you enjoy eating at the restaurant and I hope that you continue to do so.
Your feedback regarding the pricing and queues will be shared with the team.
Thanks again
Team Dobbies
Pleasant outing.
Comfortable pleasant restaurant, friendly staff. Nice pot of tea. Lovely shop to browse around.
31 January 2024
Afternoon Tea in King's Lynn
20 members of the family booked afternoon tea. The food and service were good. The staff were cheerful and obliging. Just a suggestion, it would be so much better to leave the flasks of tea and coffee on the tables rather than pour one cup, a bit mean, and then have to bother the staff for another cup. All in all, a pleasurable experience.
6 January 2024
Unprompted review
Disappointing
Lovely coffee, and lovely cake. But ridiculously long queues, and seating and table areas were filthy and could use a deep clean.
10 December 2023
Unprompted review
Reply from Dobbies Garden Centres - Kings Lynn
Hi,
Thanks for the review and your positive feedback regarding the coffee and cake.
I'm sorry that there was a lengthy wait in our Kings Lynn restaurant and the cleanliness standards were unacceptable.
Your comments will be shared with the team to make improvements.
Team Dobbies
Waiting game
Staff in restaurant serving tea and coffee were very busy with several customers waiting had at least a twenty five minute wait, but other staff around could have supported
2 December 2023
Reply from Dobbies Garden Centres - Kings Lynn
Hi Robert,
Thanks for your review.
I'm sorry there was an extended wait time and your feedback is appreciated.
Thanks for bringing this to our attention, your comments will be shared and addressed with the store team.
Team Dobbies
Quick drinks. Has opened up an additional counter to…
Has opened up an additional counter to get hot drinks so no longer have to queue behind customers wanting meals and drinks.
4 December 2023
Helpful staff
Helpful staff, easy to find what I wanted. A little pricier than the high street but convenient with on-site parking.
17 November 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.