Ordered a disc sander as a birthday present. The delivery guy kindly brought it (40kg) from the front of the house to the back. Well wrapped. Communication from D & M Tools excellent throughout - con... See more
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Company details
- Tool Store
- Construction Machine Dealer
- Garden Center
- Hobby Store
- Home Improvement Store
- Safety and Work Wear Store
Written by the company
D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com
D&M Tools Information
Written by the company

- Free UK delivery on most orders over £99*
- *Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
- Collect D&M Loyalty Points
- When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
- Expert Advice & Service
- If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
- Over 10,000 lines available from our on-site stock!
- Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
- 1 Hour Delivery Window for most orders*
- For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
- Click & Collect
- Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)
Free delivery on most orders over £99*
PLUS next day delivery available
Contact info
73-81 Heath Road, TW1 4AW, Twickenham, United Kingdom
- 020 8892 3813
- sales@dm-tools.co.uk
- www.dm-tools.co.uk

The D&M Tool Show '26
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Replied to 100% of negative reviews
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circular saw blades which…
Ordered my circular saw blades which was a very reasonable price, easy to order and a quick delivery service. Would highly recommend as will be ordering more tools and equipment from this company 👌
Prompt service and helpful on phone
Prompt delivery great communication.
Good deals and always prompt.
Great experience
Good communication, timely delivery and well packaged meant my goods were received in perfect condition and in good time. Very satisfied and would recommend!
Great price and availability of top…
Great price and availability of top quality machines and tools. First class delivery. Always happy to discuss needs and putting forward options….and just always a pleasure to order from the D&M Tools Team
excellent service from the staff
excellent service from the staff. send 2 product back( factory issue, not the shop) . They responded very quickly and deal straight on. excellent staff
Online ordering was easy
Online ordering was easy. I found what I needed and made the purchase without issue. I thought it was also a fast efficient and delivery process.
A great choice of power tools and some…
A great choice of power tools and some of the best offers, easy to order and next day delivery, a perfect purchase for me .
DM tools price was great - shame about the courier.
DM tools price was great, would recommend them highly. Only downside was the slow and unprofessional delivery from FedEx. Their parcel tracking is awful.
Excellent service
Excellent service, extremely fast delivery service, and very helpful ⭐⭐⭐⭐⭐
Great service
Excellent prices and service
The tool I ordered in the early afternoon was dispatched on the very same day. I also got an email adviding me that delivery could have taken a bit longer due to shortage of courier personnel, which is what actually happened. An extra bit of support that costs nothing but pleases a customer. I had already bought some core woodworking machines from D&M over the years and their prices and efficiency are always spot on.
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