D&M Tools Reviews 

19,853
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 901 reviews, reviewers overwhelmingly had a great experience with this company. People frequently note the exceptionally fast shipping speeds, stating that orders often arrive ahead of schedule and perfectly packaged. Shoppers also appreciate the highly competitive prices across a massive selection of top-tier workshop equipment and accessories. Consumers consistently describe the support team as remarkably knowledgeable, friendly, and always ready to assist with any purchase. However, some reviewers were not happy with certain courier services, mentioning missed delivery deadlines or unhelpful tracking updates. A few individuals also experienced minor drawbacks, such as excessive wrapping on small goods or items not performing as expected.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting promptness and timely... See more

Product

Customers consistently note positive experiences with product quality, praising the great variety of... See more

Service

People report positive experiences with service, highlighting prompt delivery, competitive pricing, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and unbeatable... See more

Order

Consumers find order to be positive, highlighting a smooth online and phone purchasing experience alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a disc sander as a birthday present. The delivery guy kindly brought it (40kg) from the front of the house to the back. Well wrapped. Communication from D & M Tools excellent throughout - con... See more

Rated 5 out of 5 stars

Top shop. I purchased Dewalt vaccum which wast cheapest online from D&M (£110 compared to £150 from Screwfix). Delivered next day. After all I didn't liked it so I've sent it bac and got refund immedi... See more

Rated 5 out of 5 stars

Very competitive price, fast delivery from D&M Tools. The Proxxon FET table saw is a nice in between size machine, ideally suited to occasional amateur project purposes. Having had an accident with a... See more

Rated 5 out of 5 stars

I have used D&M tools many times. The most competitive pricing around, you get prompt updates on the status of the order, items are dispatched quicker than any other business I have used. Every item I... See more


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Garden Center
  4. Hobby Store
  5. Home Improvement Store
  6. Safety and Work Wear Store

Written by the company

D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com

D&M Tools Information

Written by the company

Free UK delivery on most orders over £99*
*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
Collect D&M Loyalty Points
When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
Expert Advice & Service
If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
Over 10,000 lines available from our on-site stock!
Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
1 Hour Delivery Window for most orders*
For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
Click & Collect
Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)

Free delivery on most orders over £99*

PLUS next day delivery available

*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available (order before 3:30pm) For full details of our carriage rates visit our website (https://www.dm-tools.co.uk/help#carriage)

Contact info

Promotion box for D&M Tools

The D&M Tool Show '26

Kempton Park Racecourse • Fri 9th - Sun 11th October '26 • FREE Entry

4.9

Excellent

TrustScore 5 out of 5

20K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(19,853)

887 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Frustrated

Tried to order castors today but eventually gave up. Tried several times to check out but repeatedly asked for same information. Input this a few times but reluctantly had to give up and purchase elsewhere.
Frustrated! However, I've purchased from this company before and found them helpful and efficient so have given 3 stars rather than 1 today.

8 August 2026
Unprompted review
D&M Tools logo

Reply from D&M Tools

Dear Mr Quinn,
I am very sorry to hear of the issues you encountered during the checkout process. Should you have the time to forward details of the problems and at what point they occurred during the process - we could then investigate further to help ensure the issue is rectified.
Alternatively, should you have a similar experience in the future please do not hesitate to contact us on 020 8892 3813 so we can attempt to resolve in real time.
Apologies again for any inconvenience caused.
Kind regards,
Ian Sims
(Operations Manager)

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt delivery, well packaged and reasonable cost both for block plane and postage. Will use again

31 July 2026
Rated 5 out of 5 stars

D&M tools is our go to.

D&M tools is our go to when my husband is ordering workshop appliances or replacement parts. They have a fantastic loyalty scheme, easy to use website and fantastic speedy delivery service.

20 July 2026

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