DLG LEGAL SERVICES LIMITED Reviews 

749
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and supportive throughout stressful legal processes, making overall interactions very smooth. Consumers note that communication is very clear and consistent, with advisers keeping them fully informed at every single step and answering questions promptly. Some reviewers were not happy with response times, mentioning long delays, unreturned emails, and persistent difficulty getting updates on their ongoing claims. A few other people also felt that certain staff members lacked proper communication skills, resulting in notably poor customer service and a frustrating overall experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and genuine... See more

Customer service

Customers had positive experiences with customer service, noting that agents were consistently helpful,... See more

Service

Clients share positive opinions on service, highlighting the supportive, knowledgeable, and professional... See more

Claim

Customers consistently note positive experiences with claim, highlighting that handlers provided excellent... See more

Response time

Users describe positive interactions with response time, noting that staff members provide prompt and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience as a more mature lady, 73 years, has been truly amazing. Edward Bennett as well as being both knowledgeable and professional assisted me with care and concern. Service, advice... See more

Company replied

Rated 5 out of 5 stars

DLG have a great approach to handling their client base. I was initiated to the process by phone and I have to say after dealing with a DLG, I would Highly Reccomend thier services. Mark, the Adviso... See more

Company replied

Rated 5 out of 5 stars

I can't thank Stephanie Kempster at DLG enough. Stephanie provided fantastic support throughout a seemingly straightforward claim that became long drawn out and complicated 5yr ordeal. She was alway... See more

Company replied

Rated 5 out of 5 stars

From the start of my experience with this company I felt valued - no legal speak - all explained to me in my language .When I needed confirmation of what i was being asked to do there was always some... See more

Company replied


Company details

  1. Legal Services

Written by the company

DLG Legal Services is dedicated to providing affordable, high-quality advice across a broad range of legal services.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

749 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(749)

198 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and professional

From the beginning of my injury claim to the end I have been kept informed of every step and treated with kindness and courtesy

19 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Elaine
Thank you so much for your kind words. We are delighted to hear that you felt informed, supported, and treated with care throughout your claim. It means a great deal to us. Wishing you all the very best.

Rated 5 out of 5 stars

DLG Legal Services a helpful company

I was contacted by Laura from DLG Legal Services she was very helpful and understood I was nervous she put me at my ease and we completed the necessary paperwork in very little time , I found her very thorough and knowledgeable.

18 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Linda
Thank you for your lovely feedback. We are so pleased to hear that Laura was able to put you at ease and support you through the process. It’s great to know you felt well‑looked‑after and that everything was completed smoothly. We will be sure to pass your kind words on to her.

Rated 5 out of 5 stars

Telephone appointment

I had a telephone call appointment today. I was very happy with the service I received. Look forward to getting the matter resolved.
Thankyou 😁

13 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Nicola
Thank you so much for your kind review. We are really glad to hear you were happy with your telephone appointment and look forward to helping you get everything resolved smoothly. Thanks again for your feedback.

Rated 5 out of 5 stars

Thank you for the services provided

I would not hesitate to recommend the services of DLG. Francesca my case handler was with me every step of the way. Her expertise, hard work and support over 18months to reach an agreement was impeccable. I cannot thank her enough she got me through some challenging and difficult stages of my claim

11 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Margaret
Thank you so much for your thoughtful review. We are delighted to hear that you felt supported by Francesca throughout. Your kind words about her expertise and dedication mean a great deal and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Lucy Flynn has worked on my claim from…

Lucy Flynn has worked on my claim from the beginning. She has been diligent, helpful and efficient all the way through to a satisfactory conclusion.

6 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Thank you you so much for taking the time to leave a review about your experience. This is very much appreciated.

Rated 5 out of 5 stars

I can’t recommend DLG Legal Services…

I can’t recommend DLG Legal Services Limited highly enough. My advisor, Mark, was absolutely brilliant from start to finish. He was professional, patient, and extremely knowledgeable, and he took the time to explain everything clearly, which really put me at ease.

Communication was excellent throughout, and Mark was always responsive, supportive, and reassuring during what could have been a stressful process. His attention to detail and genuine care made a huge difference.

If you’re looking for reliable, trustworthy legal support, I highly recommend DLG Legal Services Limited — especially if you have Mark as your advisor. Truly 5-star service. 🌟

5 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Rhya
Thank you so much for your wonderful review. We are delighted to hear that your experience with DLG Legal Services Limited. Providing clear communication, support, and reassurance throughout the process is exactly what we strive for, and it’s great to know this made a real difference for you. We truly appreciate you taking the time to share your feedback and recommend our services and we will be sure to pass on your kind comments to Mark.

Rated 5 out of 5 stars

Accident claim…

Mark instantly put me at ease and made it very easy for me to talk me through things

5 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Joanna
Thank you ever so much for your review. We are so pleased to hear that your experience was so positive and we will be sure to pass on your comments to Mark.

Rated 5 out of 5 stars

Great Customer Service

The customer service I received over the phone was outstanding. The representative, Mark was professional, reassuring, and took the time to make sure I felt comfortable and understood everything. I truly appreciated the care and attention, and I was very satisfied with the overall experience.

3 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Aisha
Thank you so much for taking the time to share your experience with us. We are delighted to hear that Mark provided the professional, reassuring support you sought, and that you felt comfortable and well‑informed throughout your call. Your kind words truly mean a lot to our team.

Rated 5 out of 5 stars

Scott

Scott, supply us with all the information that we required. Very knowledgeable in helping through this traumatic time after our accident.
Being very thorough and patient with us Made us feel at ease.

3 February 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Des
Thank you for your review. Your feedback means a great deal to us. We are truly glad to hear that Scott managed the call with the patience and thoroughness you needed during such a difficult time.

Rated 5 out of 5 stars

Professional, Knowledgeable, Patient and above all Empathic representation.

My experience with my particular solicitor at DLG Legal Services Limited (Edward Bennett) was outstanding. I could not have asked for more professional, knowledgeable, patient and above all empathic representation.

27 January 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Thank you so much for your kind words. We are so pleased to hear that Edward provided the professional and knowledgeable support you needed. Your feedback means a great deal to us, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Communicated well with me throughout the process.

30 January 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Zoe
Thank you for taking the time to leave a review of your experience. Your comments are very much appreciated.

Rated 5 out of 5 stars

The service I received was very good

The service i received was great. I was kept informed every step of the way. Everything was dealt with quickly and efficiently. I was treated with care and respect and was very pleased with the service

13 August 2025
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Anna-Maria
Thank you so much for your lovely review. We are so pleased to hear that you felt informed, supported, and well looked after throughout the process. Your kind words will mean a great deal to our team.

Rated 5 out of 5 stars

Patient and understanding

Mark took the time to both listen and give me time to reply to questions on what was a traumatic Car Accident

29 January 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Donna
Thank you for your kind words. We are glad to hear that Mark was able to support you with patience and care following such a difficult experience.

Rated 5 out of 5 stars

Andrew Kinsley was clear with his…

Andrew Kinsley was clear with his instructions, supportive, non judgemental and patient. He really helped and listened and communicated the necessarily step for my claim.

28 January 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Kirsten
Thank you for taking the time to leave this review. We are so glad to hear that you felt supported and clearly guided throughout the process. Andrew will be pleased to know his patience and communication made a positive difference. If you need anything further, we are always here to help.

Rated 5 out of 5 stars

Helpful, Knowledgeable and Supportive

Mark the Call Handler was very knowledgeable, helpful, sympathetic and understanding of what my daughter is currently going through since the accident.
Everything over the phone was handled politely, caring and in a Professional manner.
Thank you for your help.

28 January 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Thank you for your kind review. Your feedback means a lot to us an we are truly pleased to hear that Mark was able to support you and your daughter with professionalism and understanding during the call.

Rated 1 out of 5 stars

AVOID this company.

Worst legal firm I have dealt with wish I never had. My Case handler has ignored all requests from me, despite me offering to settle with third party he has continued to push for his own commission gain and now I will more than likely be left out of pocket. He has also ignored requests of me asking him to call me to discuss, only sending messages on the portal. Tried to ring to be told he is unavailable but this call handler agreed he should have accepted the offer when I asked last month. Worst experience would recommend to avoid this company.

27 January 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Carol
We are very sorry to read your comments. We have asked that the relevant team manager contact you to discuss your concerns further.

Rated 5 out of 5 stars

Great communication explained…

Great communication explained thoroughly wha would happen about my claim and made sure i understood everything

27 January 2026
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Kayleigh
Thank you for your kind review. We are glad to hear that your experience was so positive.

Rated 5 out of 5 stars

After a traumatic accident I can’t rate…

After a traumatic accident I can’t rate DLG high enough way beyond my expectations and may case Handler Richard was there for me every step of the way and kept me fully updated at all times
I just want to thank you so much for all your hard work and your support

5 June 2025
Unprompted review
DLG LEGAL SERVICES LIMITED logo

Reply from DLG LEGAL SERVICES LIMITED

Hi Jodie
Thank you for sharing your kind feedback. We are so glad that Richard was able to support you in your claim every step of the way. Your appreciation means a lot to us and we will be sure to pass on your kind comments to Richard.

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