DIY TOols Reviews 187

They posted inventory levels, gladly took my email address for a discount coupon that never materialized and then took my money only to later send a "your order has been cancelled" email with no other info. They obviously list materials they don't have to get customer info. Very poor company to work with.

A waste of space - wheel kickers! These guys list products they do not have and cannot even get. They will not bother to tell you and they will not automatically cancel your order. I shall not be using this shower again. Use them at your peril!

ordered a saw for a birthday present on 13/1/13. got an email saying that they were processing it, it will take about 10 days and that they are sorry for the wait. I was happy with this because atleast they explained. However, 2 weeks, I sent an email. no response. sent another a few days later, NO RESPONSE! rang them on both numbers that were sent and both numbers hung up! Why offer customer services if you don't even get put through?! I also even tried going on my account that I made with them to see if it said anything... seems as though I don't even exist to them! this has caused me so much stress and so much guilt to the person who's present this is meant to be.

Paid via PayPal. It took them 6 days to exept the payment. I wrote them an email asking about my order. No response!! I got the product after almost 4 weeks. Product ok but delivery time and service are a joke! First and last time ordering stuff with them!!!

A long saga; item was damaged upon receipt. They agreed to replace, but this dragged on and eventually I cancelled and they said no problem we’ll refund you straight away. I believed them and stupidly did not raise a Paypal dispute in time so am powerless to recover my money without resorting to court action. I have lost count of the e-mails and phone calls. All communication has been initiated by me. They have not been rude just incompetent. If I get my money back and an apology I will update this feedback.

Update 24 March 13 - now 4 months and counting - revised rating to 1 star in light of extended delay in refunding my money. I have actually given up hope of getting my money back.

It took over a month to ship and each e-mail reply took about a week.

Never again?

Lied about dispatch times, phoned customer services and spoke to someone who was rude. Told me that Royal Mail had tried to deliver my item (they definitely hadnt) but that they hadnt left a card when I was out cos the postman could have been fed up or frustrated with his job - what the.........
Item eventually arrived following my opening a dispute with Paypal. I would never use this company again. If they had been a little more polite and professional when I phoned then I might have forgiven.

I ordered two axes for Christmas presents and a spirit level. All arrived within one working week and I was very happy with all three items I receieved.

Thanks

I wrote to the company 2-3 times to ask them to resolve a damaged pane on delivery. I supplied photographs and details in full of the delivery. This was 2 months ago, still no reply. I am forced to fix the damage at my own expense, so won't be using this company again.

Super fast delivery and the product is excellent - looks great on my kitchen wall! So much more stylish than a hanging noticeboard. Highly recommended.

After waiting nearly a month for a product that was meant to be delivered in 2-3 days and several phone calls, later my goods arrived. Product very good but my overall experience was shocking. Very rude customer service adviser when i rang on one occasion(rang 4 times other 3 very polite but gave incorrect information) I would not recommend this company to anyone.

Article cheaper than in France. Delivery two weeks in France. Too bad there was not the power adapter with the unit. In the end, I am happy with my purchase through this store, through Internet.

the gift was brilliant, and at such a great price. the tools arrived at a reasonably good time. :)

Ordered door knobs anticipating 3 day delivery.
Finally arrived weeks later.
Little pro-active notice keeping me informed.
Tracking no. given when they were finally en-route was wrong so had no idea where in the system they were.
Postal charge to the Isle of Wight outrageous.
Most companyies delivery costs are the same as for the mainland
DIY TOOLS charged over £15 which wouldn't have been too bad if it hadn't taken weeks to deliver what I'd ordered.
No compensation offered for the delay, just a desultory , reluctant sorry.
Person in customer service on the one time I rang to find out what was happening was quite rude. I didn't bother phoning again as a result.
Probably quite good if they've got what you want in stock but there doesn't seem to be any way of knowing if they do.
In my experience there's better companies out there.

Today is Christmas and I have no gift for a dear friend because you did not ship my order in time. I ordered this gift more than a month ago. As it got later and you still had not shipped it, I said I wanted to cancel it if it did not arrive before Christmas. I was told I would be notified when it was shipped however, without a tracking #, it is of no help! I even BEGGED to find out if it would arrive....my requests were ignored. I tried calling but I don't have an international calling plan on my phone.

So here I am on Christmas morning still wondering when or even IF this gift will arrive...SHAME on you.

Excellent as promised

Good service and good value

It took us over 4 weeks and several phone calls before we received our order. DIY TOOLS did not keep us informed of the status of our order, we had to keep ringing them to find out what was happening. Eventually we got our order and the product was good, DIY TOOLS still charged us over £5 for delivery even though we had to wait so long. I would only use them again as a last resort.

Ordered a couple of things for Chrismas presents. First came very quickly but second out of stock until after Christmas. Gave them a ring and got a refund almost immediately. Only thing I didn't like was the 0844 telephone number which I won't ring but I did find an alternative.

I placed an order on the 27th Nov for 7 items. All items order were shown in stock. On the 30th 3 lines were delivered with a delivery note for all items and a handwritten comment on the rest of the lines of "to follow". I sent them an email asking what was happening, to which I received no response. I sent a second email 3 days later which again I received no response to.I then called and explained to them the position over the phone. They were going to look into it and call me back - guess what - no call. I called again to be told that they were waiting for 1 item to be delivered from their supplier. The told me it would be with them on Friday and that it would be with me on the Monday. Monday comes and does so I call them again. They kindly inform me that it didn't arrive but should be with them the following Friday. I asked then to confirm on an email, which they did. So Monday comes and goes again so I call them to see what it happening. They tell me that their supplier has this time told them that it will definitely be with them on the Friday today (I thought they already had !). Today I receive a call from them (1st time for everything) telling me that it hasn't arrived. I have asked them to cancel the order and refund for this line (they took payment almost a month ago) and ship the rest, we will see what happens..... Not my best experience with an online supplier !!!!