DIY Kitchens Reviews 

We had a great experience from start to finish. Quality of our kitchen cabinets are excellent and value for money. Our family member who fitted them for us commented that they are better than his well known branded ones he recently had installed and paid a lot more money for. Customer service was very good, always responded fast to any email I sent and when I spoke to them on the phone they were very helpful. Delivery was also excellent, the man that delivered our units was very careful and gave us lots of information. I would definitely recommend them.

The showroom was incredible. Well stocked, complimentary tea and coffee. Helpful staff. The website was very easy to use as was the kitchen builder. The worktops didn't come with edging strips yet I was assured they would by their customer services. I needed extra bits anyway so added them to my next order and all was good.

The design process was actually fine, and customer service quite responsive. Delivery was horrible to plan for, just received very vague updates throughout the delivery week and then the delivery arrived on a Sunday afternoon - made coordination with my builder more difficult than necessary. I'm surprised there are so many good reviews about the quality - definitely not my experience. A few pieces arrived damaged or chipped off, also the wine rack is a different white than the rest of the units. Overall it just looks like cheap manufacturing. Now two years later wall brackets broke, causing misalignment and malfunctioning of the top units, requiring major work. Would not buy from this company again.

The design tool. The confirmation from a human that this worked in the space.support with Measurements.
The actual quality of the units are fantastic. Really sturdy. All functions work great and it's the best kitchen I've ever had. In my life time I've had 3 new kitchens and this was by far the best.

Love our new kitchen, the show room was really worth a trip too

Everything from the planning stage to eventually fitting the kitchen on site was excellent. Great communication and sorted any issues very quickly and efficiently; customer service is top notch. The quality of the kitchens compared to others is amazing and are easy to work with, adjust and make exactly how it was planned out if not better than planned. Even though the job was delayed so had the kitchen for much longer than expected, small issues were dealt with straight away. A lot of getting a kitchen looking great is how it is fitted but it starts with good quality and that is what you get with DIY kitchens. Will definitely be purchasing again for future projects.

Excellent quality units , great delivery, and after sales have been magnificent.
I would recommend this company to everyone i know.

The whole process from browsing, to ordering, to delivery was easy and enjoyable. We were amazed by the huge selection of kitchens available, and when our order arrived we were so happy with the quality.
We installed it two years ago now and it looks as good as the day it was installed.

DO NOT USE THIS COMPANY.

Problems from day 1.

Their after sales support is the equivalent of buying a watch off a LUCKY LUCKY man on holiday.

Actually No, at least the LUCKY LUCKY man would raise a smile before telling you to do one.

I have never left a review on anything before however this company have raised the bar with bad customer care.

The better companies put the customer first.

These however have total disregard for you once they take your money.

I advise anyone to be careful before parting with your cash.

What an absolute Shambles. DO NOT USE THIS COMPANY.

if I could give minus 10 stars I would.
Paid 14k for a kitchen.
Delivery arrives and was informed that Mantel was to follow the next day due to it being to big to fit in wagon.

1 week later after numerous calls I was informed that Mantel was damaged in warehouse.

1 month later with no sink or appliances and through 2 heatwaves Mantel arrives.

No offer of compensation for for the stress and financial impact of paying for a fitter twice.

The communication in this company is shocking and once they take your money they do not care about customer service at all.

Worst company I have ever dealt with

Loved the kitchen planner. I found all aspects of the process worked well. Received samples of door fronts to help me choose. After sales follow up also very efficient. Would use again.

After looking at several kitchen suppliers and receiving quotes we decided to give DIY a go. Well, we were not disappointed. We designed our kitchen with their on line program and once completed we had somebody check it to ensure we had not made any silly mistakes. We ordered the kitchen and it arrived ready made on the date which was arranged. The quality of these kitchens are fantastic. We had a couple of problems with a couple of units but the customer care was absolutely spot on and was resolved very quickly. We also had a problem with the AEG extractor but again this was resolved through DIY even though it was not there issue. the kitchen units, the appliances and the stone work tops are fantastic throughout. I would say in my opinion that DIY are probably one of the best kitchen companies around from the manufactoring perspective through to their customer care department. Our kitchen looks fantastic. Would i recommend them to a friend, absolutely, i would recommend to any body. Marks out of 10, 20. I would not hesitate to use them again. I would like to take this opportunity to thank DIY for all the help which they gave us throughout our installation.

I would fully recommend DIY Kitchens. Really helpful team at the showroom who gave us ideas for combinations that were not obvious online. Great online design service that was easy to use and pointed out potential point of conflict with draws etc. Arrived pre-assembled which made the assembly process really straightforward. Quality of the units are fantastic. Almost a year after installation and no complaints at all.

Overall, the choice, the service and the quality is really great. The price was the best bit! Got a gorgeous kitchen at bargain price. Only minor issues I had were with the design, some designers were less competent, but the 2nd one that assisted me was great. Delivery went smoothly and no items missing. My only negative feedback would be the handles - I love them, but the corners are sharp and on my corner cupboards, one handle has chipped the paint on the opposite door, so I’ve installed a hinge restricter to prevent future chips.

We were renovating a disused and derelict printing works and turning it into a habitable building. Our builders recommended DIY Kitchens to us, as some of their other customers had used you and been very happy with the results. The showroom at Witney was convenient to visit, and also very useful to see what the units and worktops actually looked like, check the appearance and quality, chat to assistants and see the available range of items and styles and decide which ones we would need. The building has been quite transformed and the kitchen area is a key feature in the main living area - it looks smart, stylish and more expensive than it actually was. Plenty of choice of items, deigns and surface finishes to fit the size and style of the kitchen and everything fitted together correctly and neatly. Subsequently easy to clean – also important! The self-planning tool was useful too.

We had a kitchen extension, our builder recommended DIY Kitchens since he had fitted them before.

You do your own design online, that was ok, a bit clunky, but usable.

The showroom at Pontefract is massive really impressive. Has nice coffee and staff on hand to talk through your Kitchen ideas, and check and fix your design.

Delivery was on time and complete. Was able to change a couple of items to overcome snags.

This was the the fourth kitchen we have purchased from this firm and would not hesitate to buy from them again. The cabinets look good and are all really solidly made with doors etc all assembled at a very reasonable price. Our earliest purchase is still looking smart 6 years later. It is important that you get the design absolutely right and check the order carefully as you can't just nip down the road and pick up another cabinet. Having said that I accidently missed a very small item and was able to get this delivered efficiently. The staff are very helpful on the telephone.

I couldn’t be happier with my kitchen from DIY Kitchens. A year on, it genuinely still looks like it was only fitted yesterday. The quality has really impressed me, and even the fitter commented on how well made the units were compared to many other kitchens they’ve installed.

The whole process was straightforward from start to finish. Delivery was smooth and well organised, and everything arrived as expected.

One of my favourite features was the free online planner. It was easy to use, gave me the confidence to design the layout myself, and helped me create exactly the kitchen I wanted without any pressure.

Excellent quality, great value, and fantastic service. I wouldn’t hesitate to recommend DIY Kitchens to anyone looking for a new kitchen. ⭐⭐⭐⭐⭐

My experience with Diy Kitchens was excellent from beginning to end. The quality stood out right away, and it was clear that care had gone into the product. Delivery was timely and well managed, which made the whole process feel smooth and reliable. I was equally impressed by the customer service, which was responsive, professional, and easy to deal with throughout. It’s rare to find a company that performs so well across all the key areas, but Diy Kitchens did exactly that. I would not hesitate to recommend them to anyone looking for a dependable and high-quality experience.

I bought my kitchen from DIY Kitchens a year ago and I couldn’t be happier with it. A full year on, it still looks brand new. There’s been no chipping of the wood whatsoever, and the quality has held up beautifully with daily use.

The ordering process was smooth too. I was fortunate to have very few items that needed replacing, these were replaced very quickly.

Overall, I’m extremely happy with the finished product. I wouldn’t hesitate to recommend DIY Kitchens to anyone.