Divert Reviews 

409
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, friendly, and consistently quick to resolve any customer service inquiries or logistics needs. People also highlight the reliable waste collection service, noting exceptionally reasonable pricing, prompt communication, and a completely seamless, painless setup process. Some reviewers were not happy with occasional missed collections, unfulfilled scheduling promises, and delayed services causing significant operational inconvenience. A few consumers also mentioned frustrating difficulties reaching management, experiencing repetitive communication loops, and facing a distinct lack of urgency regarding unresolved service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the office team's efficiency, helpfulness, and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the reliable, efficient, and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the helpful and efficient... See more

Price

People report positive experiences with price, highlighting that rates are more than competitive and... See more

User experience

Clients share positive opinions on user experience, describing the whole process as very smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to dispose of a bed and large mattress. From the initial enquiry to the collection was seamless. Great communication and guarantees that the item would be disposed of correctly. Competitively... See more

Rated 5 out of 5 stars

After sending an initial enquiry I was contacted very quickly by Ben who was extremely helpful and guided me through the process really well. He responded to all questions very quickly. After being pa... See more

Rated 5 out of 5 stars

After spending months using brokers to find the correct waste company for our business, finding Divert was a total delight. Pricing excellent, setup quick, personalised, and painless. Top marks... See more

Rated 5 out of 5 stars

Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys. Nearly 5 months in and... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

409 reviews

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No recent history of asking for reviews

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4.9

All reviews

(409)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

It is always a pleasure.

It is always a pleasure to do business with the team at Divert. Josh, Rowan, Liam, Tee will always go that extra yard with great communication & high standards. Achieving my own business goals & aspirations is made far easier having competent people around me & Divert consistently tick all of the boxes that I require.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, Tee Hogan is the contact for Divert and has always been helpful and responsive. She makes the booking process easy. Also a thankyou not only to Tee for her help but to Rowan who went through extra mile to find a day and date that would work around our company schedules. I would recommend this company. Thanks for your help.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service is excellent


Divert really are a company you can trust. The bin collection service is great and the customer service is amazing. I've never come across another company where the customer seevice is so good. Keep up the amazing work Nathaniel.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Personal friendly helpful service

The personal friendly helpful service I received from the office staff and the removal team was really appreciated by my husband and myself. Nothing was too much trouble and we never felt we were asking for too much help. Thank you

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company! I am a local resident and have noticed that they always put the bins back neatly! This is important in a busy area with lots of bins. They are quick and very efficient. Very friendly! These bins are in Oakwood, Leeds.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service !!

Great service !!! My company is using them for few years and the customer service is just brilliant !!!
Never problem with anything, so polite and helpful. Highly recommend Divert ! 5 stars !!!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous service

I contacted Divert today to set up a clinical waste service for my new PMU business. Within 10 minutes of the call, my clinical waste was set up. Tee dealt with my enquiry and was absolutely amazing from start to finish, I have great confidence I have chosen a fantastic company to provide my clinical waste services. Thank you again for a very professional and slick service. Marie. 🙂

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service form Ben Iliff

Fantastic service form Ben Iliff! I was looking for a new Commercial Waste Management agreement and being new to this service I was a little unsure exactly what I required now and in the future but Ben talked me through all the options/the flexibility that Divert offer, so I was able to choose the best solution for my new business. Set up was quick, clear and simple.

3 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a difficult problem.....now solved…

I had the backplate of a piano needing to go to the tip the city council were unhelpful so I contacted Divert and was immediately offered a solution
the staff were very pleasant and within a short time I had a quote sent photos and was given a one hour time section for the following day
the van arrived the situation assessed and the piano backplate removed by two very nice helpful men respectful of my property and considerate when removing the item I got Duty of Care Waste Transport form can`t recommend highly enough

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous experience from…

Absolutely fabulous experience from start to finish we had an old and very heavy cabinet television with integral stand to dispose of which we couldn't even lift. They phoned 15 minutes beforehand so we could be ready for them and gave advice on how they could carry it through the house. Cheerful and friendly nothing was too much trouble, quick and efficient. Would certainly use them again. We'll done guys!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Service

Excellent service, two capable, pleasant guys that took our item away.
Not cheap , but, nothing is cheap today and if you are happy with the service " It is worth it"
Thanks Ian

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Rowen Hall and her colleagues are awesome

I have dealt with Divert since 2022 and they are great at what they do, they listen to my requirements, they understand my issues and they resolve them swiftly and without opinion.
I always get my call answered, emails are responded to very swiftly and precisely and the guys in the office are great.
Notably Rowen Hall.

Keep up the good work Rowen

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Second time using Divert and great service once again

It's my second time using Divert. They are very reasonably priced, efficient and friendly. Ben, who organised my collection was excellent. It's refreshing these days to deal with a company that does exactly what they say they are going to do. Well done.

26 June 2025
Unprompted review

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