Diversionstores Reviews 

302
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service, highlighting the helpful and friendly staff who provide excellent communication and support. Many people appreciate the quick delivery and the high quality of the products, which are often described as well-built and fitting perfectly. However, some customers also noted significant delays in receiving their orders, with some waiting months for items to arrive. There were also instances where products received were not as expected, such as damaged items or parts that did not fit the vehicle, and some people experienced issues with refunds for shipping costs.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the quality and fit... See more

Order

Consumers find order experiences to be ambiguous, with many reporting quick and easy ordering processes, fast... See more

Service

Clients share positive opinions on service, with many reviewers expressing extreme satisfaction and giving... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising quick and fast delivery... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and knowledge.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

While the finish on the carbon fibre is beautiful, the carcass of the steering wheel used does let the complete finish down, scruffy would cover it’s description, and the packaging was basic, more att... See more

Company replied

Rated 5 out of 5 stars

I travelled across from Manchester after getting my appointment booked to fit my new custom wheel supplied from Diversion themselves. From start to finish the experience and level of customer service... See more

Rated 5 out of 5 stars

I think diversion are good at the off the shelf stuff. Anything custom (in my experience a steering wheel) should come with a little bit more information. The product itself seems well built and t... See more

Rated 5 out of 5 stars

Yet another great product and delivered as described once again. Quick easy transaction can't fault the company from start to finish. Thanks again. #DV40423


Company details

  1. Auto Body Parts Supplier

Information provided by various external sources

Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(302)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wrong article and nightmare

I ordered an item in November 2021, from the website it was in stock, I received it on February first. The item delivered was not what I ordered I asked for a return and refund. After an endless series of emails I was told that they acknowledged the mistake and would refund me but the shipping costs were my responsibility.
After pointing out that the mistake was theirs I inquired about the return costs and told them, accepted the payment.
Well to date I have only received a refund for the item and I have not received the shipping costs from them to me, nor have I received the costs they authorised from me to them. Total ordered 270 euro, shipping cost 30 euro, return cost 46 euro refunded 270.
What happened denotes little seriousness, no care for the customer and also poor organisation in the management of the catalogue and articles in stock, for articles in stock they guaranteed shipment in days and delivery in less than a month, the receipt was almost 3 months later with the wrong article and a nightmare to manage the return which they did partially despite the email in which they said they would take charge of the return costs given that the error is theirs. avoid to loose your money keep away
I will never buy anything from this seller again.

23 May 2022
Rated 5 out of 5 stars

Went to the main unit today for a few…

Went to the main unit today for a few items. Really impressed with the service! Purchased a spoiler and steering wheel inlay in which they fitted on site.
Top service, very nice staff!
Can’t beat a few free air fresheners too!

18 May 2022
Unprompted review
Rated 5 out of 5 stars

Custom carbon steering wheel....

Second time ive ordered from Diversion,The first time was through there Ebay store for a custon carbon dsg knob that was 5* and then few days ago i purchased a Custom Carbon steering wheel through there website, even had a few question to ask what i did through there facebook page and every question was answered quickly and professionally , then i placed the ordered and my wheel was shipped out first thing and received it 2 days later arrived very well packed and i have to say the quality of the wheel is 10/10 will definitely be back to order more stuff in the future.

13 May 2022
Unprompted review
Rated 5 out of 5 stars

Good communication and product range

Good company to purchase from.

I recently made my 3rd purchase at Diversion Automotive for some replacement wing mirror indicator repeaters as mine had reached the end of their life. The company communicated very well with me, throughout the whole process of shipment. The items arrived and are in good working order.

I reccomend

11 May 2022
Unprompted review
Rated 5 out of 5 stars

The Steering wheel for my wife's VXR…

The Steering wheel for my wife's VXR has arrived, it took a little longer to get but they supplied it with the buttons and the covers, the covers were a bit more difficult to get and thus the time frame.
But it looks fantastic with the alcantara Airbag as well.
Thanks 👍 👍👍

30 April 2022
Unprompted review
Diversionstores logo

Reply from Diversionstores

It is a pleasure to have produced this wheel, it looked great and I hope your wife is super pleased!

Enjoy!

Kind Regards,
Diversion Team

Rated 5 out of 5 stars

Akrapovic Diffuser

Purchased gloss Akrapovic rear diffuser for my Audi RS7, was really impressed with their delivery speed and communication throughout. Price was best in the UK. Cannot complain at all.

16 April 2022
Unprompted review
Diversionstores logo

Reply from Diversionstores

Thank you very much for your review.

It has been a pleasure dealing with yourself, and i hope to have the privilege of doing so again in the future.

Kind Regards,
Diversion team

Rated 5 out of 5 stars

Fantastic company

Fantastic company to deal with from start to finish. Great product selection, great fitting experience and really nice guys too, who you can tell are proper enthusiasts also. Wouldn't hesitate to recommend and/or use them again myself.

3 April 2022
Unprompted review
Rated 5 out of 5 stars

Amazing and helpful

Ordered a spoiler for my sons birthday present and he loves it. Can’t thank the guys at diversion more for helping me figure out which one he needed.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Very happy, amazing products

I have ordered a few things from Diversion Automotive in the past couple of months and I am extremely happy with what I have received. The products have been amazing quality with fast shipping. The customer service from staff has been great with quick and polite response to emails I have sent. I will definitely be ordering more from Diversion soon.

4 March 2022
Unprompted review
Rated 1 out of 5 stars

Terrible company and even worse…

Terrible company and even worse customer service. Bought a set of £800 headlights which are now not working when they are just 2 months old. Try to get in contact with diversion and they arent interested in replying to any messages or emails let alone honouring the warranty the headlights came with.
Only response ive had is them threatening legal action for leaving a bad review about the matter on a facebook group! SHOCKING!

4 March 2022
Unprompted review
Rated 1 out of 5 stars

Ordered a carbon dsg shifter o …

Ordered a carbon dsg shifter o 19/12/2021
Still nothing received . After numerous mails they just don´t Answer anymore

6 February 2022
Unprompted review
Diversionstores logo

Reply from Diversionstores

Hello Juan,

Your order was shipped immediately, and the delay has been caused by inactivity on your part.

We have received, and replied to many emails from you.

Please refer to the last email sent, which explains that the item is at your local depot, awaiting the payment of unpaid customs fees. This is not something we have control over as we are not the receiver.

Please contact the courier, using all of the details provided on multiple occasions to retrieve your parcel.

If you have any questions, please contact us.

Rated 5 out of 5 stars

Bought my partner some mirror covers…

Bought my partner some mirror covers for his car and was very impressed by the service I received when ordering from this store. I know very little about cars but the website made it incredibly easy to find the correct products for the right brand. Would recommend and buy from again :)

4 February 2022
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service, lack of care for their customers and unwillingness to accept fault. Ordered a custom steering wheel cover and was told they’d be able to match the (bronze/copper) colour i desired and sent, only to receive the wrong coloured (red) item first without the coloured strip. After chasing this up, I was told a correct replacement would be sent. After having to wait over a month, and constantly email for tracking updates, my order arrived & again it was the wrong colour. Sending me an orange steering wheel cover & then simply telling me they try to match as near as possible & to look at returning the item if I’m unhappy. Why even state you can match the colour if you clearly cannot?! Why waste my time and money?
I’m not happy to be paying to return the wrong item.

31 January 2022
Unprompted review
Diversionstores logo

Reply from Diversionstores

Hello Alireza,

You have been provided with many updates to the 25+ emails you sent us, and were helped throughout ordering. You were also advised that we would provide the closest possible shade, and wished to go ahead with this, which in this case is a copper orange with an orange stripe. The production and delivery for the replacement took approximately 14 days.

Upon your request to return, we provided details of our returns policy, which indicate that items that are unwanted can be returned within 30 days for a refund. This is a standard and professional policy allowing customers to return unwanted goods.

Your returns postage has already been covered by us, however it seems that your aim is 'compensation' or having items given to you for free, as mentioned multiple times in your emails. We issued a partial refund to compensate you for the mix up, but this was not enough, and you wanted more.

We then agreed to pay your returns postage, and once you were asked to include both items issued to you so we can refund in full for you. Therefore offering a resolution to the issue at no cost to you, and your reply was:
'Don’t even bother. I’ll keep it or sell it off myself'.

Please, if you review a company make sure that you include accurate details.

Rated 1 out of 5 stars

Very unhappy.

After sending two e mails regarding products we have had no feedback whatsoever.This is the only way to contact as no telephone.The goods appear to be faulty.These were a Christmas present and were expensive.Hugely disappointed and will certainly not use this company again.

9 January 2022
Diversionstores logo

Reply from Diversionstores

Hello,

I am very sorry to hear an item has arrived damaged / faulty. You can reach out to our team using one of the following methods of contact and we can replace the item(s) for you :)

Contact Information is as follows:

Instagram: @DiversionAutomotive
Facebook: @DiversionStores
Email: Info.diversionstores@gmail.com (Direct)

We also have live support available Monday to Friday which you may wish to use. I will have a member of the team reach out to you and we can have this resolved as soon as possible for you :)

Kind Regards,
Diversion Team

Rated 5 out of 5 stars

Any ideas on how long postage will take…

Any ideas on how long postage will take to south UK? Ordered a spoiler 8 days ago and still no updates maybe just because of bank holiday etc!

5 January 2022
Unprompted review
Diversionstores logo

Reply from Diversionstores

Hello Nathan!

I hope you are well. For order updates, please use one of our methods of contact listed below.

Over the Christmas holidays, there has been no dispatch which is why you will not have received update. This was sent out in an email to let customers know of planned closures.

We have several methods of contact, including the following:
Instagram: @Diversionautomotive
Facebook @Diversionstores
Email: Sales@Diversionstores.com

Kind Regards,
Diversion Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look