Diversionstores Reviews 

302
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting they are well-built and offer great fitment, making them a perfect upgrade for their vehicles. The delivery service is often highlighted for its speed, with many receiving their orders quickly, sometimes within 24 hours. Reviewers consistently commend the staff for being friendly, helpful, and providing excellent communication and service. However, some customers experienced significant delays with their orders, with items taking months to arrive, and in some cases, not arriving at all. A few people also reported issues with product quality upon arrival, such as cracked items or missing parts, and some found the communication regarding these issues to be poor.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and fit, with... See more

Order

Customers had ambiguous experiences with order, with many reporting quick and easy ordering processes and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising quick and super... See more

Service

Users describe positive interactions with service, with many reviewers being extremely pleased and rating it... See more

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I travelled across from Manchester after getting my appointment booked to fit my new custom wheel supplied from Diversion themselves. From start to finish the experience and level of customer service... See more

Rated 5 out of 5 stars

After waiting a little too long for wind deflectors for my son's POLO, they arrived very well packaged, but still when i finally got to fit them and unpackaged, they were cracked in half. After only o... See more

Rated 5 out of 5 stars

I think diversion are good at the off the shelf stuff. Anything custom (in my experience a steering wheel) should come with a little bit more information. The product itself seems well built and t... See more

Rated 5 out of 5 stars

Yet another great product and delivered as described once again. Quick easy transaction can't fault the company from start to finish. Thanks again. #DV40423


Company details

  1. Auto Body Parts Supplier

Information provided by various external sources

Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(302)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products

Great products, friendly staff and quick service! Literally everything I need for my GTI and more. Met some of the staff at UCS and they were super friendly!

28 July 2024
Unprompted review
Diversionstores logo

Reply from Diversionstores

Thank you for your review!

If we can help in any way please reach out :)

Kind Regards,
Diversion Team

Rated 5 out of 5 stars

Was looking to get spoiler extension…

Was looking to get spoiler extension for my oettinger spoiler and the staff at diversion point me in the right direction, put my order in and few seconds later it out for dispatch, 100% would recommend, thanks guys

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Still no refund after cancelled order over a month ago

Placed an order around 2/4/24 to then cancel 2 days later due to finding a better alternative. I informed Diversion straight away to them be told it will take 2 working weeks for the refund to process to which I then wait 18 working days with no update. After chasing multiple times I finally heard back informing me it would be in my account that day, but surprise, surprise, no refund, it is now 13/5/24 and I still haven’t received my refund for an item that never even left the depot. Very disappointed would not recommend.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Customer experience

I have ordered a few items from diversion all been great but my reason for review is their customer service is just incredible. Fast replies and genuinely want to help you. I just had an issue with the courier of my latest item, they delivered it to the wrong address. Mia from their customer service team was polite, helpful and had a replacement dispatched within the day.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a set of carbon…

I recently purchased a set of carbon fibre mirror covers for my golf r and they were sent very securely and swiftly and a really good price, and the fitment was perfect and with a really good finish, they look amazing, thanks

24 April 2024
Unprompted review
Rated 1 out of 5 stars

Poor product, worse customer support.

Recently paid £53.98 for a set of black badges for my VW golf which is pricey compared to competitors but i assumed id be paying more for good quality. The clips on the front badge were very weak and multiple broke away upon trying to fit it. I emailed support and after waiting around multiple days inbetween emails all they could offer me was a 20% discount when buying another. I won't be wasting my money and time on this company again and if youre shopping for badges for your car id recommend looking elsewhere.

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Diversion provided me with the best…

Diversion provided me with the best customer service i have ever had - delivery timing was spot on with no hassle and a very welcoming team i can highly recommend, they are full of info and also helped me with parts fitting ⭐️⭐️⭐️⭐️⭐️

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Recently purchased some zaero side…

Recently purchased some zaero side skirts for the golf, Would definitely recommend diversion. staff were useful replied to emails very quickly they kept me updated with my order. definitely worth checking out as they have a huge range of stuff for multiple makes and models. All I would say is for people to be mindful that some things might not be in stock as their isn’t a wear house big enough for them to stock everything they sell.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a carbon fibre steering wheel…

Ordered a carbon fibre steering wheel and a suntrip fitted by diversion, well worth the money all the staff are lovely and happy to help. Would recommend any car enthusiasts to check these guys out as there the best in the buisness!

24 March 2024
Unprompted review
Rated 1 out of 5 stars

TERRIBLE EXPERIENCE!

TERRIBLE EXPERIENCE!! I am extremely annoyed and frustrated with the experience I have had ordering from your company! I have placed an order for a key ring on the 23rd of February, It is now the 29th of March and has been over a month waiting for this item. It is utterly unacceptable that it should take over a month to receive an item as small and simple as a key ring, I assure you I will not be ordering from your website again and if I do not receive the item in the next coming days I will be requesting a refund from my bank as I haven’t received anything. If I could give less than 1 star I would!!

23 February 2024
Unprompted review
Diversionstores logo

Reply from Diversionstores

Hello Linda,

I hope you are enjoying your weekend.

We recently issued a new product for you due to this not being delivered. We can only apologise and have done our best to get that resolved for you.

Please see your tracking details for this attached:
https://www.evri.com/track/parcel/H01M8A0040578027/details

You can also find these details on the tracking information that was sent to your email address on file.

I apologise that you didn’t receive your package, and of course if there’s anything we can do to help you can reach out to us on info@diversionstores.com and we’d be most pleased to assist.

Wishing you the best.

Kind Regards,
Diversion Team

Rated 5 out of 5 stars

Perfect service

Products I ordered were spot on come very quickly with high quality packaging will definitely be ordering again.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Went above and beyond when fitting my car parts when a bulb randomly broke in the process. They went out of their way to fix it for me before collection. Very friendly team and would definitely recommend :)

28 February 2024
Unprompted review
Rated 5 out of 5 stars

10/10

First time meeting these guys in person at their unit. They are awesome! Normally order on their website and get it shipped to me. Both Andrew & Conner were amazing! Friendly knowledgable guys. 10/10 would definitely recommend

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Top Quality Product & First Class Service

I have a Z4 M40i and I bought a wind deflector for it that I thought didn’t fit, but after speaking to Mia and receiving a video on fitting I am now exceptionally happy with it. The wind deflector looks amazing and the help and service I received was First Class. Now I want the all round splitters if I can find someone to fit them.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

great service

ordered a replacement wing mirror casing for my mercedes and they had the exact same one that i needed. it arrived so quickly and fit like a glove - very impressed. they were also very quick at responding to my emails.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Faultless Service

Bought a carbon bonnet, wing mirrors, splitter and indicators from diversion. Came down to have them fitted and cannot fault the team or the products. They were very knowledgeable and professional. Will be ordering from them again.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Quick delivery and great prices

Quick delivery and great prices

Ordered a scorpion cat back and it was delivered in a couple days well packaged and on time.

There’s a few other items I have my eye on, I’ll be buying again soon!

13 November 2023
Unprompted review
Rated 1 out of 5 stars

Ordered display button covers for golf…

Ordered display button covers for golf r, the picture advertised shows writing printed on the stickers in white, I received item with cut outs so electric displays can be visible. This does not line up and I have spent all week asking for a solution / refund and they have now stopped responding.
ONLY PAY THIS COMPANY VIA PAYPAL. AT LEAST YOU WILL HAVE SOME RECOURSE.
The companies response below is a total lie. Just goes to show the integrity of this company over £14.88p
I have all emails without reply.
This is also the first time they are saying I purchased an incompatible product. Dont know how that is possible when their web site asks what car you have what year and then displays the compatible results.

27 October 2023
Unprompted review
Diversionstores logo

Reply from Diversionstores

Hello Mohammad,

It would appear you have purchased a sticker, which is not compatible with your vehicle if this doesn't fit properly. Unfortunately, as we did not install the part, you did, we did not have the opportunity to check compatibility for you.

We accept returns on items that are not compatible. However, you have chosen to install the item before lining this up against the relevant area to check. Therefore we cannot accept a return for refund as this goes against our returns policy as the item is used.

We have responded to every one of the several emails you have sent to our customer service team, and not once have you been ignored.

Kind Regards,
Diversion Team

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