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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality of the products, noting that items are well-built and fit perfectly. Many people highlight the excellent staff, describing them as friendly, helpful, and knowledgeable, which contributes to a positive overall service experience. The delivery service is also consistently mentioned as fast and efficient. However, some people were dissatisfied with the order and delivery process, experiencing long waiting times, lost packages, or items arriving much later than expected. A few customers also reported issues with product quality, such as items not fitting their vehicle, being poorly manufactured, or not matching the online description.

What people talk about most

Product

People report positive experiences with product quality. Many customers praise the amazing products, noting... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the quick and easy ordering process,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast delivery, with some... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers express satisfaction, praising the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think diversion are good at the off the shelf stuff. Anything custom (in my experience a steering wheel) should come with a little bit more information. The product itself seems well built and t... See more

Rated 5 out of 5 stars

I travelled across from Manchester after getting my appointment booked to fit my new custom wheel supplied from Diversion themselves. From start to finish the experience and level of customer service... See more

Rated 5 out of 5 stars

After waiting a little too long for wind deflectors for my son's POLO, they arrived very well packaged, but still when i finally got to fit them and unpackaged, they were cracked in half. After only o... See more

Rated 5 out of 5 stars

Bought an Audi TT grill through Diversion Automotive and had them fit it too. Really friendly team, sorted everything out with no hassle and the end result looks spot on. Couldn’t be happier – would 1... See more


Company details

  1. Auto Body Parts Supplier

Information provided by various external sources

Diversion specialises in covering both the cosmetic and performance aspects of your car. Our product range goes from simple interior tweaks to full blown exterior kits, performance parts and more! Visit our store (www.diversionstores.com) and find out what we have available for yours now!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

300 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great customer service

After waiting a little too long for wind deflectors for my son's POLO, they arrived very well packaged, but still when i finally got to fit them and unpackaged, they were cracked in half. After only one email and a few days, a new set arrived. I couldn't ask for more from a customer service point of view. Well done Diversion...

28 October 2025
Unprompted review
Rated 1 out of 5 stars

Order placed since June 27

Order placed since June 27, today is October 13, I still haven't received anything, the package is apparently "lost" I have a response every 2 weeks, I'm starting to lose patience, give me my money back
Order #DV37337

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Ford focus custom wheel fitting

I travelled across from Manchester after getting my appointment booked to fit my new custom wheel supplied from Diversion themselves. From start to finish the experience and level of customer service was outstanding! including the cute little dogo called chunky 🐶 who made that anticipated revel of the steering wheel worth it! Thanks again

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Carbon fiber bonnet Polo GTI

Bought a carbon fiber bonnet for my Polo GTI and had it fitted too. Was really pleased with the service offered and the owners were friendly and made us feel welcome. Have ordered other parts for my car too and always pleased with the service, will definitely use them again.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Again

Yet another great product and delivered as described once again. Quick easy transaction can't fault the company from start to finish. Thanks again.

#DV40423

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Recommended

I contacted them to ask about a product and found them really helpful. They advised that the item was made to order and would be five to six weeks to deliver. Having received it I am pleased with the quality. Good company :)

4 August 2025
Rated 5 out of 5 stars

Audi TT Honeycomb grill

Bought an Audi TT grill through Diversion Automotive and had them fit it too. Really friendly team, sorted everything out with no hassle and the end result looks spot on. Couldn’t be happier – would 100% recommend.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Had a great experience with diversions…

Had a great experience with diversions ordered 3 items for my polo gti all came within a few days well packages and all items had great fit ment for non genuine part super happy and will differently buy from them again thanks to the team

20 August 2025
Unprompted review
Diversionstores logo

Reply from Diversionstores

Thank you so much for your kind review! We're really glad to hear your order arrived quickly and that the parts fit your Polo GTI perfectly. It’s great to know you’re happy with the quality and service — we’ll be here whenever you need us again. Thanks for choosing Diversion!

Rated 1 out of 5 stars

Not a great experience

Not a great experience. I ordered 3 items and had to wait over 2 months for the deliveries. All were Carbon parts for my AMG Mercedes.
I never received correspondence with updates and only got information by calling them. The lady wno answered was very helpful, however after weeks of waiting I eventually found out that one item was now unobtainable, so a refund was given.
This turned out to be useful as I found it on Amazon for less than half the price!
The other 2 items did finally arrive, but again only after I kept chasing them. They weren't cheap and if I pay top money for parts I expect good service.
Sorry, but my experience was dreadful and I cannot recommend this company in the slightest.
Sadly it's faster and cheaper getting stuff from China.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Really helpful staff that have great…

Really helpful staff that have great knowledge and help you find exactly what you are looking for. Will buy from again 🙂

21 August 2025
Unprompted review
Diversionstores logo

Reply from Diversionstores

Thanks so much for the great feedback! We're really pleased to hear our team could help you find exactly what you needed. We look forward to seeing you again soon 🙂

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