www.disneyplus.com Reviews 

1,000
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 299 reviews, most reviewers were let down by their experience overall. Customers frequently struggle with endless login loops, persistent error messages, and severe buffering issues that render the streaming application almost completely inaccessible during daily use. Reviewers expressed deep frustration regarding expensive subscription fees, mandatory advertisements on paid plans, and strict technological rules preventing normal household account sharing. Some reviewers were happy with the available content library, the general usability of the application on specific devices, and the convenient option to pause active subscriptions. Consumer feedback additionally highlighted ongoing difficulties when attempting to navigate convoluted cancellation processes or reach unresponsive customer support teams for billing assistance.

What people talk about most

Subscription

Consumers find subscription plans to be a source of deep frustration due to unexpected charges and hidden... See more

Service

Users describe negative interactions with service, highlighting overwhelming frustration with premium pricing... See more

Application

Customers consistently note negative experiences with application, expressing deep frustration over... See more

Price

Reviewers express strong dissatisfaction regarding pricing, highlighting steep annual price hikes and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Signed up to 6months @£4.99....been a customer before...booking system took my money quickly enough, immediately emailed an agreement which required no action or comment from me...and then . while com... See more

Rated 1 out of 5 stars

Absolutely incredible, probably the worst vibecoded webapp in existence. Since 2 years now they never got a single one of all the various login issues sorted out. Once more I am stuck in an endless lo... See more

Rated 1 out of 5 stars

absolute waste of time and money, and waste of a broadcasting rights wimbledon. Being in NZ I had to get Disney+ to watch wimbledon this year, we predominantly enjoy the doubles and mixed doubles.... See more

Rated 1 out of 5 stars

Awful. Extorting money from people by hiding what you are sighing up to! Making the information deliberately opaque so you think you can cancel anytime (they actually say that in a quote) However, in... See more


Company details

  1. Movie Streaming Service
  2. also in
  3. Movie Rental Store

Written by the company

Stay updated about Disney+: the ultimate streaming destination for movies and shows from Disney, Pixar, Marvel, Star Wars, and National Geographic.


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1.2

Bad

TrustScore 1 out of 5

1K reviews

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No history of asking for reviews

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1.2

All reviews

(1,000)

458 reviews in the last 12 months

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Rated 1 out of 5 stars

Sick of having to keep updating household.

So sick of having to keep updating household. All I have is two fire TVs & a sky box. Very rare if ever stream two at a time. All on the same Wi-Fi. Never leave the house. Cleared any other devices on the website, yet still have had to update the household three times in the last two weeks. Getting ridiculous.

15 September 2026
Unprompted review
Rated 1 out of 5 stars

Company is abhorrent. Although customer service is very helpful

Customer service is very helpful but why do I have to call them 3x a week to log into my account. This business is run by shiesters who profit off the time you aren't watching. They then log you out. Then you will be locked out and not able to log in again until calling a representative. However you WILL be charged. Disney is a predatory company, i bought disney+/hulu. My account was down for 4 months geuss what i paid for and couldnt get back regardless of their failings to fix the problem or spend money on a functional login. Wait are these the same people suing drama depts at high schools for infringing "copyright" They keep buying all the titles you love and holding them ransom. Before long you wont own any movies. Do yourself a favor and check if your local library has a movie FOR FREE before giving these scumbags your money, burn it to a hard drive and keep it, not illegal unless you sell it. But hey if you have an hour a week to spare, and like dogshit products for a premium price then spend with these sleaze bags. If I could give negative stars I would. Disney is a hallmark of America's downfall. Also Walt was a literal nazi. Not a sympathizer but an actual nazi.

12 September 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SERVICE

DO NOT USE THIS SERVICE.
You will be paying for a service that does not work, customer service is a joke and no compensation or care is given. pathetic

15 September 2026
Unprompted review
Rated 1 out of 5 stars

the worst UX and flow I ever seen

the worst UX and flow I ever seen. tried to log in in a different country, straight up tried to steal more money from me instead of explaining I have another service subscription.
came back to my home country and guess what?? they tried to steal money from me again
some old Disney, always stealing

13 September 2026
Unprompted review
Rated 1 out of 5 stars

Disney are money hungry

Disney are money hungry and make it near impossible to log in have the time with any minor inconvenience, something I spend this much money on shouldn’t be so terrible to work around problems. Actually a terrible app and terrible support from them. Do better

13 September 2026
Unprompted review
Rated 1 out of 5 stars

Naughty

Naughty, signed up with a 'cancel any time' contract. Ive just tried to cancel after 5 weeks apparently I signed up for 6 months and my subscription will be cancelled at the end of the 6 months period, so now I am paying for 4 months that I don't want. Never again. Very sneaky. I don't appreciate feeling duped. Goodbye Disney plus forever.

12 September 2026
Unprompted review
Rated 1 out of 5 stars

The most greedy evil company ever

The most greedy evil company ever. Constant non stop adds and they trick you into a 6 month contract they say you can cancel but when you do it says you'll continue to be billed until the end of the 6 months no matter what. Evil, corrupt, greedy. Worse then even Netflix.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

If only the quality was as consistent as their price hikes

Absolutely incredible, probably the worst vibecoded webapp in existence. Since 2 years now they never got a single one of all the various login issues sorted out. Once more I am stuck in an endless loop of subscriber agreement and home redirections, and when i try to log in over other pages, it gets stuck in login loops and endlessly sending verification codes, once in german then french then english, and at some point no email whatsoever is sent to verify. They should hire someone for QA instead of vibing. This is just ridiculous compared to their astronomic price hikes every year. Atrocious experience.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

If I could give it no stars I would

If I could give it no stars I would, it's expensive but the WORST streaming app by far last year for the full year I would try and watch something and it would randomly start forwarding through the episode constantly so it was unwatchable. That got better for a bit but now it won't even play episodes when I go into them, it looks great before but when you go to play them they don't work. What is the point of paying so much money for something that doesn't work most of the time? I'm so over it.

11 September 2026
Unprompted review
Rated 1 out of 5 stars

App sucks

App sucks, Disney sucks, Disney land, world, and their movies are trash. I only had the app to watch Modern Family and Dragon Ball Z: Kai. But all of a sudden there’s someone else on my account and I can’t watch anything? No one else was on my account that hasn’t already been there before. It’s garbage, I’ve already watched Star Wars so I got all the use I can get out of it. If Mickey Mouse decides to read this, just know that I’m shoving that giant key up your fantasia ass.

10 September 2026
Unprompted review
Rated 1 out of 5 stars

Pay for content, they withhold it.

Pay a subscription for their content. They change the days of streaming a series you're in to then don't screen them at the time they're supposed. So, you pay a subscription but they withhold content. Show half a series and you have to wait weeks for the rest. Money grubbing grubs. Will enquire if they've breached consumer law.

9 September 2026
Unprompted review
Rated 1 out of 5 stars

Never seen trashier streaming service.

Never seen trashier streaming service.. It advertised on google they had one particular show and when i subscribed and made an account to their TRASH service the show was not there.. And it is almost impossible to get refund.

7 September 2026
Unprompted review
Rated 2 out of 5 stars

Inconsistent

Disney+ keeps randomly & repeatedly logging us off for no reason…no other streaming platform does this ever…it gets super annoying to keep getting the ‘log into your account’ screen

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Disney having royal issues but only refunding customers randomly

Basically their offer is OK and the movies nice, but I do not like this random treatment: read below

Disney won't pay for the tech they use and while giving numerous people a refund valued for the remaining of their current period, I get 15.99 for a remaining period worth 80 euro while not having HDR, 4K and now also no casting. Shame on you Disney for treating customers so randomly

After asking me regarding the 4K issue and whether I had a mail, I was offered 18 euros. A disgrace Disney. You can keep that lousy amount and pay your lawyers with it. Disgusting.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Got a deal for 6 months cheaper monthly…

Got a deal for 6 months cheaper monthly payments. I cancelled it well in advance of the 14 day cooling off period. I unsubscribed and thought that was it. I wake up to money being taken from my bank account. I’ve gone back into Disney plus app and they decided to keep my subscription active until 2027. I unsubscribed and basically they said it needed to be in writing I said my unsubscribed account was in writing. I have blocked future payments from my bank account. Very misleading and unfair surely it’s illegal.

5 September 2026
Unprompted review

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