Discount Contacts Reviews 

110
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, most reviewers were let down by their experience overall. Consumers frequently experience significant delivery delays and struggle with a total lack of communication regarding the real status of their ongoing purchases. Many people note that orders remain stuck in processing for weeks or get repeatedly canceled without receiving any clear explanations from staff. Shoppers find the customer service completely unhelpful, rude, and extremely difficult to reach when trying to resolve their urgent issues. Additionally, buyers frequently receive incorrect items or defective products that fail to meet basic customer expectations, while return policies prevent proper refunds for opened boxes.

What people talk about most

Order

People report profound frustration with order issues, citing recurring delays, unfulfilled shipments, and... See more

Customer service

Consumers find customer service to be deeply frustrating due to widespread poor communication and unhelpful... See more

Customer communications

Customers had negative experiences with customer communications, frequently reporting that emails went... See more

Product

Clients share profound dissatisfaction regarding product quality, noting that lenses arrived defective, torn,... See more

Cancellation

Users describe profound frustration with cancellation procedures, frequently reporting that customer... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I ordered my contacts and received the "correct" lenses per the box. When I put them in I couldn't see things at a distance clearly. I reached out and told them what was going on and that the lenses w... See more

Rated 1 out of 5 stars

I wouldn't even give them one star. I've never had issues with this company until this last order I placed. I placed an order on November 14th for two boxes of 90 day contacts and I still have yet to... See more

Rated 1 out of 5 stars

I submitted my order with a copy of my active prescription 4 weeks ago. Apparently my prescription was denied, even though I sent a copy of my current prescription from my doctor portal. I did not re... See more

Rated 1 out of 5 stars

I ordered and paid for contacts, and used their online renewal service. After I'd already received the new prescription, I continued to receive emails I was running out of time to finish my exam! Mean... See more


Company details

  1. Contact Lenses Supplier
  2. Eye Care Center
  3. Glasses Store

Information provided by various external sources

Discount Contact Lenses - Save up to 70% on contact lenses online. Free shipping on all orders over $99. Same lenses your doctor sells, for MUCH LESS than retail prices!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(110)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast, affordable no hassle contacts received just in days!

I had a great experience! I ordered $329 worth of Acuvue oasis contacts (over $450 at my eye doctor!) and they came within a week! They made it so simple! They even contacted my eye doctor to get my prescription right away, which helps a very busy business woman out a lot! They were really good with email contacts and how the process was going. I didn’t even have to go to the eye doctor and wait and all that stuff during Covid! Love the process and will purchase from them again!

14 September 2020
Unprompted review
Rated 4 out of 5 stars

no issues here..

i have been ordering lenses from here for last 2 years without any issues.. 30-40% cheaper than getting lenses through my eye doctor.. My wife also ordered from here and she doesn't notice any difference?? not sure why people say their lenses are not the right fit??

31 August 2020
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!

STAY AWAY!!! They are discounted for a reason. My contacts came in the Acuview package but I am guessing they were factory rejects or seconds since they were torn, etc. They didn't fit like previous ones I used. Complete waste of money!! Don't fall for the discount in the name.

26 February 2020
Unprompted review
Rated 1 out of 5 stars

Spent $200 getting Acuview contacts

Spent $200 getting Acuview contacts. they obviously sent me defective ones. You must open them to realize they are defective, so you cant send them back. I did order them when they were having a sale last Nov. STAY AWAY. They are dishonest and actually cost more than other sites. Their reps on the phone have no idea what they are talking about and they lie to make the sale.

26 February 2020
Unprompted review
Rated 1 out of 5 stars

Pricematch....NOT

I asked if they matched contactlensking.com prices. They said yes, but it can't be from google. Ok? Google is the main search engine of the internet which will lead to every website. Doesnt matter how you get there. Anyhow, I copy a link to their website and specifically the brand I was looking for that shows a sale price. They said it had to be from contactlensking.com which it was, just mobile website. I didnt send you a fake link. So I went to desktop version and through contactlensking found my product, again on sale, and sent it to them. Again they said that's now what its showing them and it needed to be from contactlenskings site. I have no idea what they're talking about and it's obvious they just dont want to match the price. Bye forever.

5 February 2020
Unprompted review
Rated 1 out of 5 stars

My experience is one of not paying…

My experience is one of not paying close enough attention to the details of an ad. I dealt with DiscountContactLenses and failed to note that the price quoted for contact lenses was for boxes of 3 lenses instead of the more standard size of boxes of 6 lenses. Therefore i paid twice as much as I thought I was paying. The intent of this review is to merely warn others to not make the same mistake. I strongly recommend dealing with another company--any company--and buy only boxes of 6. Good luck and I hope my experience makes you a smarter shopper.

22 October 2019
Unprompted review
Rated 1 out of 5 stars

Horrible Experience, Ultimately had to cancel order

I ordered my lenses over 2 months ago. Customer service was quick to reply but was not forth coming with information regarding my order. I waited patiently for 1 month and then contacted customer service as the status of my order had not updated in that time. I was informed in the return correspondence that my order would have to be reordered and they would expedite shipping. No explanation as to why it would have to be reordered. At this point I was irritated because I had placed this order 2 months in advance of when I needed them. So another few weeks passes. I've received nothing and again the status on my order has not changed from lenses ordered. So I contact customer service again, this time letting them know I was getting more than a little frustrated. I received a phone call from AC lens (which I'm guessing is their parent company) and a voicemail stating that there was a problem with my order and to please call them. I returned the phone call. The person I spoke with sounded very bored to be doing this and then stated that they can't make my contacts because (insert her mumble explanation here that I couldn't understand). I asked why I was not informed of this when I placed my order back at the beginning of October. This person didn't answer my question and just said do you want us to contact your doctor? I replied "Why? I don't understand. I provided the prescription from my doctor's office." Again no reply from the customer service rep. So I just told her to cancel my order. This was a horrible experience and now I'm out of luck with having my contacts by the time I needed them. I have yet to receive my refund so I can't say whether or not they are forth coming with refunding your money. I will update if I receive it. "

26 November 2018
Unprompted review
Rated 1 out of 5 stars

Would Not Recommend

I uploaded my new prescription to their website just for them to email me and say that it was expired...my prescription absolutely was not expired. I emailed them back not one but two times telling them to take a closer look at the expiration date and it was only after I had cancelled the order because the situation was so ridiculous that someone had finally realized my prescription was valid. Also, they called the wrong doctor to verify...all of the information was on the prescription! I ended up ordering through another company, LensDirect and I had zero problems with the LensDirect and my contacts got to me fast.

21 June 2017
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look